NHTSA ID Number: 10168531
Manufacturer Communication Number: 19LE05 - Region
TSB/Document Date: 2019-12-02
Summary
Region Email: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
Subject:
RE: Area - ***CUSTOMER SUPPORT PROGRAM 19LE05*** - Multiple Models and Model
Years - Coverage for Safety Connect System — Vehicle Location Inaccurate
From (TMS)
Sent: Thursday, October 17, 2019 3:31 PM
To: Lexus
Recall
Cc: Subject: Area - ***CUSTOMER SUPPORT PROGRAM 19LE05*** - Multiple Models and Model Years - Coverage for
Safety Connect System — Vehicle Location Inaccurate
© © PROTECTED BAK Fe
To: All Lexus Area General Managers and Assistant General Manager
CUSTOMER SUPPORT PROGRAM 19LE05
Coverage for Safety Connect System - Vehicle Location Inaccurate
Multiple Models and Model Years
Model / Years
Production Period
Approximate Total Vehicles
2011 - 2017 Model Year CT 200h
Early March 2011 - Early April 2017
57,990
2013 - 2017 Model Year ES 300h
Early February 2012 - Late August 2017
52,640
2010 - 2017 Model Year ES 350
Late October 2009 - Early September 2017
232,050
2016 - 2017 Model Year GS F
Mid-July 2015 - Early August 2017
1,170
2016 - 2017 Model Year GS 200T
Early July 2015 - Late August 2017
1,480
2011 - 2017 Model Year GS 350
Early October 2010 - Early September 2017
65,440
2013 - 2017 Model Year GS 450h
Early January 2013 - Late August 2017
390
2010 - 2018 Model Year GX 460
Early January 2010 - Early August 2018
97,990
2013 - 2014 Model Year IS F
Early September 2012 - Late July 2014
210
2016 - 2017 Model Year IS 200T
Early April 2015 - Early October 2017
37,700
2010 - 2015 Model Year IS 250
Early April 2010 - Early August 2015
88,980
2013 - 2015 Model Year IS 250C
Late July 2012 - Early August 2015
5,100
2016 - 2017 Model Year IS 300
Early April 2015 - Early October 2017
14,280
2013 - 2017 Model Year IS 350
Late August 2012 - Late September 2017
24,540
2013 - 2015 Model Year IS 350C
Late August 2012 - Early August 2015
2,120
2013 - 2017 Model Year LS 460
Late May 2012 - Mid-August 2017
27,100
2013 - 2016 Model Year LS 600h
Early June 2012 - Early August 2016
220
2010 - 2017 Model Year LX 570
Late June 2010 - Early August 2017
16,810
2015 - 2017 Model Year NX 200T
Mid-February 2014 - Early September 2017
111,690
2015 - 2017 Model Year NX 300h
Late February 2014 - Late August 2017
5,850
2015 - 2017 Model Year RC F
Early June 2014 - Early November 2017
3,390
2016 - 2017 Model Year RC 200T
Mid-June 2015 - Late November 2017
4,650
2016 - 2017 Model Year RC 300
Early June 2015 - Mid-November 2017
2,390
2015 - 2017 Model Year RC 350
Mid-April 2014 - Late November 2017
16,740
2010 - 2017 Model Year RX 350
Late August 2009 - Mid-December 2017
389,010
2010 - 2017 Model Year RX 450h
Early November 2009 - Mid-December 2017
32,560
1
In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Customer Support Program to provide
coverage for Safety Connect System - Vehicle Location Inaccurate.
Background
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identity the location of the vehicle using
the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM
software, after November 2", 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to
use incorrect vehicle coordinates if one of the system’s features is activated.
Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety
Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus
recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety
Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an
active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support
Program (19LEO5).
The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Customer Support Program Details
This Customer Support Program provides coverage as it applies to incorrectly calculated GPS coordinates due to the Data
Communication Module being programmed incorrectly.
© This coverage will be offered until December 1, 2022 regardless of mileage.
This coverage is for work performed at an authorized Lexus dealer only. It is subject to the same terms and conditions set forth in the New Vehicle Limited
Warranty Section of the Owner's Warranty Information booklet. For example, damage trom abuse, an accident, theft and/or vandalism is not co vered.
This Customer Support Program applies to customers who are activating a Safety Connect subscription. If a customer does not have
a Safety Connect subscription, this condition does not affect any functions of the customer's vehicle.
Covered Vehicles
There are approximately 1,292,150 vehicles covered by this Customer Support Program.
There were no vehicles distributed to Puerto Rico affected by this Customer Support Program.
Note - Area Specific information for the Customer Support Program detailed in the Area Letter communication
6565 Headquarters Drive
Plano, TX 75024
E3-2A-2D
CIULEBAATIN®
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TSB/Document ID: 19LE05 - Region
Replacement Service Bulletin Number:
MFR Communication Date: 2019-10-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
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