VOLVO CAR

SERVICE AND PARTS BUSINESS

Technical Journal
TITLE:

Recall R89714: Inflatable Curtain Retainer Bolts
REF NO:

ISSUING DEPARTMENT:

CAR MARKET:

TJ 32467.1.5

Technical Service

United States and Canada

PARTNER:

ISSUE DATE:

STATUS DATE:

3 US 7510 Volvo Car USA

2017-03-27

2017-03-27

FUNC GROUP:

FUNC DESC:

8800

Interior equipment

Page 1 of 3

“Right first time in Time”
Attachment
File Name
R89714 Drilling out broken bolts.pdf
R89714 S90 Bolt replacements.pdf
R89714 V90_V90CC Bolt replacements.pdf
R89714 XC90 Bolt replacements.pdf
special tool request form R89714 VER3.pdf

File Size
6.5749 MB
5.6627 MB
6.5531 MB
8.1456 MB
0.0874 MB

Vehicle Type
Type

Eng

Eng
Desc

Sales

Body

Gear

234
235
236
256

Steer

Model Year

Plant

Chassis range

2017-2017
2017-2017
2017-2017
2017-2017

21
21
21
21

0011536-0017772
0008981-0018590
0000098-0005222
0150614-0175024

Struc Week
Range
0-0
0-0
0-0
0-0

CSC Customer Symptom Codes
Code
XW

Description
Service/repair/Service action/Recall

VST Operation Number

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2017 VOLVO CAR USA, LLC

Technical Journal 32467.1.5
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
DESCRIPTION:
*Revised instructions.
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to
launch Recall R89714 on certain model year 2017 XC90, S90, V90CC and V90 vehicles.
Due to a manufacturing error in the surface treatment process, the bolts that were used to assemble the
inflatable curtain (IC) airbag may not meet specifications. This could result in one or more of the bolts
breaking within 48 hours of installation, which in the event of a crash warranting deployment of the IC
airbag, could increase the risk of injury to vehicle occupants.
SERVICE:
The correction action is for Volvo retailers to replace all the bolts.
VEHICLE REPORT:
N/A

Due to the large size of the TJ attachments they must be viewed in TIE or
www.volvotechinfo.com. This TJ has four instructions and one form.
The tool request form is on the next page.

Page 2 of 3

2017-03-27

RECALL R89714 - Special Tool Request form
Volvo Technical Helpdesk - VCUSA

NOTE! The special drill is only necessary for a-post bolts
- For XC90 vehicles the drill is only necessary for the first bolt from at the bottom of the a-post
- For S90/V90/V90CC vehicles the drill is only necessary for the first two bolts on the bottom of a-post and top of a-post
Please complete the following information in order to request Volvo Special Tool, Angle Drill P/N 9814222 for R89714. Please fill out the form below in it's entirety.
Once the form is complete, please do the following:
1. Attach the completed form to a NEW Prior Approval TIE vehicle report
2. Title the report "QBR89714"
3. Attach photos of the compromised bolts (make sure their position can be determined)
Upon receipt, the technical helpdesk will ship "Volvo Special Tool, Angle Drill P/N 9814222" via FedEx Priority Overnight to the contact
person listed below.
Upon completion of the repair(s), your dealership MUST return the kit back to Volvo Cars US via Overnight delivery using the
PREPAID shipping label included in the kit.
If the kit is not returned within 48 hours, a core charge of $2000 will be charged to your Retailers parts account.

The entire form MUST be completed or it will result in delays.

Report/Vehicle information
TIE VEHICLE REPORT NUMBER:
DATE OF REQUEST:

Contact the THD/TMA departments for any questions
concerning
shipping
and
packaging
of the tool.
Contact Technician
who will
receive
the tool(s):

TECHNICIAN NAME:
THD use only
KIT# SHIPPED TO RETAILER:

TECHNICIAN NAME:
RETAILER CODE:
RETAILER NAME:
RETAILER MAILING ADDRESS:
TECHNICIAN EMAIL:

NOTE:

TECHNICIAN PHONE#: