NHTSA ID Number: 10167695
Manufacturer Communication Number: TJ31236.15.0-201
TSB/Document Date: 2019-11-12
Summary
If the vehicle is equipped with air suspension and if customer is complaining over a knock/rattle/clatter noise from the front suspension when driving on rough roads or over a road hump, then follow the advice under Service.
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Front Air Suspension, knock/rattle/clatter noise
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 31236.15.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2017-01-20
2017-01-24
FUNC DESC:
FUNC GROUP:
FR SPR, HYD/GAS/AIR,
BELLOWS, CYLINDER
7251
Page 1 of 2
“Right first time in Time”
Attachment
File Name
TJ 31236.m4a
TJ 31236.wmv
File Size
0.2825 MB
2.6571 MB
Vehicle Type
Type
Eng
256
256
256
10
A2
BC
Eng
Sales
Desc
B4204T23
B4204T27
B1BPHEV
Body
Gear
Steer
Model Year
2016-2017
2016-2017
2016-2017
Plant
Chassis range
0000001-0114847
0000001-0114847
0000001-0140101
Struc Week
Range
201505-201621
201505-201621
201526-201640
CSC Customer Symptom Codes
Code
WV
WY
X1
8J
Description
Suspension/Clicking/clonking noise/At start/stop
Suspension/Clicking/clonking noise/Unsure when/at all times
Suspension/Unusual noise
Shock absorption/Unusual noise
VST Operation Number
VST Operation Number
36004-2
36060-3
98632-2
Description
Software control module downloading
Calibration with VIDA
Shock absorber replace acc, to TJ31236
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2017 VOLVO CAR USA, LLC
Technical Journal 31236.15.0
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
DESCRIPTION:
If the vehicle is equipped with air suspension and if customer is complaining over a knock/rattle/clatter
noise from the front suspension when driving on rough roads or over a road hump, then follow the
advice under Service.
Note: Vehicles with Air suspension can be identified by the following VDN code: RI03
SERVICE:
Too high tire pressure could produce noise that could be misinterpreted as noise from the front air
suspension system.
First ensure that the tire pressure is matching the Tire Label (located in left side B-pillar) or Owner’s
Manual.
It is required that the workshop test drive the vehicle with correct tire pressure in order to verify the
customers complaints regarding unacceptable noise from the front suspension.
*If the noise is confirmed, replace parts according to VIDA and perform a SUM upgrade.
- Important to calibrate SUM: VIDA -> Diagnostics -> Components -> Suspension module (SUM) ->
Diagnostic Sequences -> Calibration of the Suspension Module (SUM)
VEHICLE REPORT:
No, only if the described noise not is comparable with attachments please submit a Vehicle Report. Use
concern area “Vehicle Report” and sub concern area “Support not needed”, use function group 7251.
If material is needed it will be requested by report.
This Technical Journal has two files posted separately.
Page 2 of 2
2017-01-24
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TSB/Document ID: TJ31236.15.0-201
Replacement Service Bulletin Number:
MFR Communication Date: 2017-01-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SUSPENSION
MFR Component System:
MFR Component Subsystem:
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