Customer Satisfaction Program
N192279360 Customers Double Charged for Wheels (U.S. Only)
Release Date:
Attention:

October 2019

Revision:

00

This program is in effect until November 30, 2021.

Make

Model
Sierra HD

GMC

Model Year
From
To
2019
2019

RPO
RS7

Description
Wheel-17 X 6.5, J, Aluminum, Design 1

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2019 model year GMC Sierra HD vehicles, equipped with 17” polished aluminum wheels (RPO
RS7) may have a condition in which a double charge was applied for the standard wheels at the time of
vehicle purchase.
Dealers will provide the customer with a reimbursement check in the amount of $795.

Parts
No parts are required.
Warranty Information
Labor
Operation
9104765
*

Description
Customer Reimbursement Check Issued

Labor
Time
N/A

Trans.
Type
ZFAT

Net
Item
*

Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is
the $795 dealer check issued to a customer. Record the check number in the Invoice Number field. Record the VIN
on the check. Submit $20.00 administrative allowance in Net/Admin Allowance.

Service Procedure
Issue the customer a reimbursement check in the amount of $795. Record the check number in the Invoice Number field
and record the VIN on the check.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through November 30, 2021. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through November 30, 2021, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Copyright 2019 General Motors. All Rights Reserved.

Page 1 of 3

Customer Satisfaction Program
N192279360 Customers Double Charged for Standard Wheels (U.S.
Only)
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this
bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Customer Satisfaction Program
N192279360 Customers Double Charged for Standard Wheels (U.S.
Only)
November 2019
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2019 model year GMC Sierra HD vehicle equipped with 17” polished aluminum wheels
(RPO RS7) may have a condition in which a double charge was applied for the standard wheels at the time of vehicle
purchase.
What We Will Do: Your GM dealer will provide you with a reimbursement check in the amount of $795. This
reimbursement is available to you until November 30, 2021.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to begin the reimbursement process.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-462-8782
1-800-496-9994
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-462-8583

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your GMC Sierra HD vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
N192279360

Page 3 of 3

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5202
URGENT - DISTRIBUTE IMMEDIATELY
Date:

October 29, 2019

Subject: N192279360 - Customer Satisfaction Program
Customers Double Charged for Wheels (U.S. Only)
Models: 2019 GMC Sierra HD
Equipped with 17” Aluminum Wheels (RPO RS7)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N192279360
today. The total number of U.S. vehicles involved is approximately 3,790.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin the week of November 18, 2019.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated October 29, 2019. A list of involved vehicles in dealer new inventory is
attached to this message. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS