QUALITY ACTION
CAMPAIGN BULLETIN
White Paint Class Action Owner
Notification
Reference: Pearl White Paint
Date: October 17, 2019
Attention: Retailer Principal, Sales, Parts and
Service Managers
In October, owners of white INFINITI QX56 produced between November 20, 2009
and December 12, 2012, will receive a notice from a settlement administrator
informing them of the terms of a proposed class action settlement. The
settlement, if approved by the presiding court, could extend the warranty on
the paint for four years and provide a one-time full vehicle repaint (subject
to a co-pay). Eligible owners can also obtain coverage for any reasonable and
necessary rental car coverage arising from the repaint, or reimbursement of
amounts previously incurred for a one-time repaint and any reasonable and
necessary rental car services arising from the repaint. The settlement also
provides for eligibility in INFINITI’s Vehicle Purchase Program.
To be clear, unless and until the proposed settlement is approved by the
presiding court, there is no warranty extension or other remedy and you
should proceed with paint-related claims in the ordinary course.
The proposed settlement, and the associated potential warranty extension,
include many terms and conditions. Rather than attempting to address
questions about the proposed settlement terms from customers, INFINITI
recommends retailers refer clients to the website listed below. This will
enable owners to receive information from appropriate sources and avoid
providing incorrect and/or incomplete information to clients. The website is
currently live and available to inquiring customers.
***** What Retailers Should Do *****
1. No action is necessary at this time. Nissan will provide additional
instructions once the proposed settlement is approved by the court.
2. If a customer contacts the dealer with a white paint concern and/or
references this settlement notification, dealers should refer the
customer to the third party administrator’s website for additional
information.
www.vehiclepaintsettlement.com

WHITE PAINT CLASS ACTION OWNER NOTIIFICATION | Original Document

Frequently Asked Questions (FAQ):
Q.

When will owners of the affected vehicles be notified of this proposed
settlement?

A.

The class action settlement administrator will be mailing potential
class members notification of the proposed settlement during the month
of October 2019.

Q.

What can a customer with this concern do if their vehicle is not
included in this settlement?

A.

If a client has a white paint peeling concern on a vehicle not included
in this proposed settlement, they can contact INFINITI Consumer Affairs
at 1-800-662-6200 with their concern. Owners should have proof of
vehicle ownership and documentation of any expenses incurred.

Revision History:

Date
October 17, 2019

Announcement
Original

Purpose
White Paint Class Action Owner
Notification

WHITE PAINT CLASS ACTION OWNER NOTIIFICATION | Original Document

Nelson v. Nissan Settlement Administrator
P.O. Box 43502
Providence, RI 02940-3502

2D

LEGAL NOTICE

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If you bought any White Nissan Rogue produced between January 11, 2013 and
April 23, 2013 and/or any White Infiniti QX56s produced between November 20, 2009 and
December 12, 2012, you may be eligible for benefits under a class action settlement.
A proposed Settlement has been reached in two class actions against Nissan North America, Inc. (“NNA”)
involving allegations that certain vehicles were painted with white exterior paint that peeled off in whole
parts. The cases are Nelson v. Nissan North America, Inc., Case No. 3:17-cv-01114 (M.D. Tenn.), and
Anglin v. Nissan North America, Inc., Case No. 1:17-cv-04240 (N.D. Ill.).
These cases were brought as class actions alleging that NNA knew about the paint defects but refused to
honor warranties and replace the paint if the affected vehicle owners requested a repaint. NNA denies the
allegations. The Court has not decided who is right, and the Parties have chosen to settle their dispute.
This notice provides only a summary of the allegations.
Records available to NNA indicate that you may be a Class Member. If you are a Class Member,
your rights may be affected, even if you take no action. You must take action to receive Settlement
benefits or to protect your rights.
If you are a Class Member, you may be eligible for a full vehicle repaint (subject to a co-pay), rental
car coverage, or reimbursement for repaint or rental car services you have previously purchased, and
eligibility in Nissan’s Vehicle Purchase Program.
If you think you may be a Class Member, you should immediately review the Long Form Notice at
www.vehiclepaintsettlement.com for more information. Please visit www.vehiclepaintsettlement.com
for information about the benefits available to you under this Settlement, including your options and the
deadlines for exercising them.