CAMPAIGN
BULLETIN

QUALITY ACTION

Steering Column
Reference: PC715
Date: October 23, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
2020 Rogue (T32)

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

NA

10

October 23, 2019

YES

***** Quality Action Summary *****
Nissan is conducting a dealer inventory quality action to replace the steering column and
adjust the neutral position of the steering angle sensor on specific MY2020 Rogue (T32)
vehicles identified in SERVICE COMM and National Service History – Open Campaigns.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer.
***** What Dealers Should Do *****
1. Verify if vehicles currently in dealer inventory are affected by using Service Comm
or National Service History – Open Campaign I.D. PC715.
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.

2. Please do not drive, loan, sell or trade the specific vehicles in Dealer Inventory
subject to this Quality Action.

3. Dealers should use the Electronic Service Manual (ESM) procedure to remedy any
vehicle affected by this quality action.
4. Do not order parts, Nissan will automatically ship parts for vehicles in dealer
inventory or assigned and in transit. Parts will arrive by October 31, 2019.
 Campaign ID PC715 will be listed in the order reference number field on the
pick list.
5. The service department should submit the applicable warranty claims for the action
performed so it can be closed in Service Comm and release the vehicle.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History –
Open Campaign using the appropriate campaign I.D for the campaign status on each
affected vehicle currently in new vehicle inventory.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

PC715 | Original Document

PC715 - 2020 – ROGUE
STEERING COLUMN
SERVICE PROCEDURE:
IMPORTANT: Follow all warnings, cautions, and notes in the Electronic Service Manual
(ESM).
1. Remove and Install Steering Column Assembly.
 Refer to the Electronic Service Manual (ESM) for Steering Column Assembly
removal and installation: STEERING>STEERING SYSTEM>REMOVAL AND
INSTALLATION>STEERING COLUMN>Removal and Installation
 After installation, turn steering wheel to make sure it moves smoothly while
turning to the left and right stops. Make sure the number of turns is the same
from the straight-forward position to left and right stops. Make sure that the
steering wheel is in a neutral position when driving straight ahead.
 After installing the steering column, check the tilt mechanism for proper
operation.
 Adjust the neutral position of the steering angle sensor.
PARTS INFORMATION:
Order parts per Electronic Parts Catalog (EPC) for each specific VIN.

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CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC715
Claim Type:

CM

PNC:

PC715

Symptom:

ZZ

Diagnosis:

99

Description:

Op
Codes

Flat
Rate
Time

Parts
Required on
claim

Expense
Code
Required

Remove and Install Steering Column
Assembly

PC7150

1.3 Hrs

YES

N/A

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