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NHTSA ID Number: 10167365

Manufacturer Communication Number: NTB17-039h

TSB/Document Date: 2019-11-08


Summary

PATHFINDER, ALTIMA, MAXIMA, MURANO AND QUEST; CVT JUDDER AND DTC P17F0 OR P17F1 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.


Confirm that the QR label and the CD-R part numbers are the same (Figure 186).
CD-R

Inhibitor
switch

QR Label

QR Label

Figure 186

Figure 187

158. If only the valve body (control valve) was replaced, skip to step 160 on the next page.

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Install the CVT Assembly
159. Install the CVT assembly into the vehicle.
NOTE: Refer to the Electronic Service Manual (ESM), section TM – Transaxle &
Transmission, for CVT installation.
And then,
External O-ring
to the transfer
case

2WD vehicles skip to step 160
below:

Vehicles with all-wheel drive, install
the transfer case as follows:

Transfer
case

a. Replace only the external
O-ring to the transfer case and
then install the transfer case to
the CVT.

Apply CVT fluid to the
O-ring.

NOTE:
 Refer to the ESM, section
DLN – Driveline, for the
transfer case assembly
installation.

Figure 188

 Use extreme caution when installing the axle to the transfer assembly to
avoid seal damage or deformation.
 Properly support and guide the axle.
b. Proceed to step 160.
160. Flush the CVT cooler.
IMPORTANT: A CVT Cooler flush is required. Refer to bulletin NTB15-013 to
perform CVT Cooler flush.
161. Connect both battery cables, negative cable last.
162. Reset/reinitialize systems as needed.

Refer to the ESM, section PG – Power Supply & Ground Elements, for a listing
of systems that require reset/initialization after reconnecting the 12V battery.

Look in the PG section index for ADDITIONAL SERVICE WHEN REMOVING
BATTERY NEGATIVE TERMINAL.

This list often includes items such as radio, power windows, clock, sunroof, etc.

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TCM Reprogramming
A.

IMPORTANT: Before starting, make sure:

ASIST on the CONSULT PC has been synchronized (updated) to the current date.

All CONSULT-III plus (C-III plus) software updates (if any) have been installed.

NOTE:

Most instructions for reprogramming with C-III plus are displayed on the CONSULT
PC screen.

If you are not familiar with the reprogramming procedure, click here. This will link
you to the "CONSULT- III plus (C-III plus) Reprogramming" general procedure.

CAUTION:

Connect a battery maintainer or smart charger to the vehicle battery, set to
“power supply” mode. If the vehicle battery voltage drops below 12.0V or rises
above 15.5V during reprogramming, the TCM may be damaged.

Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the TCM may be damaged.

Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process
will be interrupted and the TCM may be damaged.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.)
within range of the CONSULT PC and the VI. If Bluetooth® signal waves are
within range of the CONSULT PC during reprogramming, reprogramming may
be interrupted and the TCM may be damaged.

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163. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.
164. Start C-III plus.
165. Wait for the plus VI to be recognized.

The serial number will display when the plus VI is recognized.

166. Select Re/programming, Configuration.

Plus VI is
recognized

Figure 189
167. Follow the on-screen instructions and navigate the C-III plus to the screen shown in
Figure 190.
168. When you get to the screen shown in Figure 190, confirm reprogramming applies as
follows.
A. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).

TRANSMISSION

Current TCM P/N

31036

Figure 190
B.

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B. Compare the P/N you wrote down to the numbers in the Current TCM Part
Number column in Table C below.
 If there is a match, continue with the reprogramming procedure; step 169.
 If there is not a match, reprogramming is not needed; skip to step 178 on
page 99, Perform ADDITIONAL SERVICE WHEN REPLACING CONTROL
VALVE.
Table C
Model

Model Year

2013
Altima
2014
2015
2016/2017
2015
Murano
2016/2017

2013

Pathfinder

2014

2015
2016
2017
Maxima

Quest

2016
2017
2015
2016
2017

Current TCM Part Number Before Reprogramming: 31036 3NT0A, 3TA6A
3TA6B
3TA9E
3TM0A, 3TM1A, 3TM2A, 3TM3A
3TM0D, 3TM1D
3TM0E, 3TM1E
9HM2A, 9HM5A,
9HM5B, 9HM5C, 9HM5D
9HP0A, 9HP0B,
9HP0C, 9HP4C
3TF0A, 3TF0B
9HS9A
5AA0A, 5AA1A, 5AA2A, 5AA9A
5AA9B, 5AA0D, 5AA0E
5AG0A, 5AG9A,
5AG0B, 5AG9B
5AG0C
3KA2A, 3KA4A, 3KA5A, 3KA6A
3KA4B, 3KA5B, 3KA6B
3KA4C, 3KA6C
3KA4D, 3KA4E
3KD2A, 3KD4A, 3KD5A
3KD4B, 3KD5B
3KD4C, 3KD4D, 3KD4E
9PA3A, 9PA7A, 9PA9A
9PA3B, 9PA7B
9PA3C, 9PA7C
9PA3D, 9PA5D, 9PA7D
9PA5E
9PB0A, 9PB3A, 9PB9A
9PB0B, 9PB0C, 9PB0E
9PF0A, 9PF1A
9PF1B, 9PF9A
9PK0B, 9PK0C, 9PK9A
4RA0A, 4RA0B, 4RA0C, 4RA0D
4RA1A, 4RA1B
9DD0A, 9DD0B, 9DD0C, 9DD9A, 9DD9B
4AY0A, 4AY0B, 4AY6A
6AX0A, 6AX0B, 6AX9A
6AX2A, 6AX2B

169. Follow the on-screen instructions to navigate C-III plus and reprogram the TCM.
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NOTE:

In some cases, more than one new P/N for reprogramming is available.
 If more than one new P/N is available, the screen in Figure 191 displays.
 Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.

If you get this screen and it is blank (no reprogramming listed), it means there is
no reprogramming available for this vehicle. Close C-III plus and refer back to
ASIST for further diagnosis.

TRANSMISSION

Figure 191

Before reprogramming will start, you will be required to enter your User Name and
Password.
 The CONSULT PC must be connected to the Internet (Wi-Fi or cable).
 If you do not know your User Name and Password, contact your Service
Manager.

Figure 192

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170. When the screen in Figure 193 displays, reprogramming is complete.
NOTE: If the screen in Figure 193 does not display (indicating that reprogramming did
not complete), refer to the information on the next page.
171. Disconnect the battery charger from the vehicle.
172. Select Next.

Figure 193
NOTE:

In the next step (page 98) you will perform Erase All DTCs.

DTC erase is required before C-III plus will provide the final reprogramming
confirmation report.

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TCM Recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 194:

Check battery voltage
(12.0–15.5 V).

Ignition is ON, engine OFF.

External Bluetooth® devices
are OFF.

All electrical loads are OFF.

Select retry and follow the
on screen instructions.

“Retry” may not go through on
first attempt and can be
selected more than once.

Figure 194

If reprogramming does not complete and the “X” icon displays as shown in
Figure 195:

Check battery voltage
(12.0 – 15.5 V).

CONSULT A/C adapter is
plugged in.

Ignition is ON, engine OFF.

Transmission is in Park.

All C-III plus / VI cables are
securely connected.

All C-III plus updates are
installed.

Figure 195

Select Home, and restart
the reprogram procedure
from the beginning.

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173. Follow the on-screen instructions to Erase All DTCs.
174. When the entire reprogramming process is complete, the screen in Figure 196 will
display.
175. Verify the before and after part numbers are different.

176. Print a copy of this screen (Figure 196) and attach it to the repair order for warranty
documentation.
177. Select Confirm.

31036 - _ _ _ _ _
31036 - _ _ _ _ _

TRANSMISSION

Figure 196

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178. Perform ADDITIONAL SERVICE WHEN REPLACING CONTROL VALVE.

Refer to TM – Transaxle & Transmission / RE0F10E / BASIC INSPECTION,
and perform ADDITIONAL SERVICE WHEN REPLACING CONTROL VALVE.

IMPORTANT: Check off these additional services as they are completed and attach
this to the repair order when finished.
179. Verify the CVT operates normally and no abnormal noises are heard during a test
drive.
CHECK OFF

ADDITIONAL SERVICE PROCEDURE
PRINT CURRENT CALIBRATION DATA
CHECK THE SERIAL NUMBER
WRITE THE DATA
PRINT NEW CALIBRATION DATA
FWD CLUTCH POINT LEARNING (Using procedure starting below)
PERFORM SELECT LEARNING (DRIVE/REVERSE LEARNING)
ERASE CVT FLUID DEGRADATION LEVEL DATA

FWD CLUTCH POINT LEARNING (using CONSULT-III plus)

180. Apply the vehicle’s parking brake.

181. Start the engine and warm up to operating temperature (50-100o C [122-212o F]).

182. Connect the CONSULT PC to the vehicle.

183. Start CONSULT-III plus (C-III plus).

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184. Wait for the plus VI to be recognized.

The serial number will display when the plus VI is recognized.

185. Select Diagnosis (One System).

Figure 197
186. Select Work Support under TRANSMISSION.

Figure 198

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IMPORTANT: The following FWD CLUTCH POINT LEARNING will be performed twice.
Once in drive (D) and once in reverse (R).
187. Select FWD CLUTCH POINT LEARNING and then Start.

Figure 199
188. With the engine still running and at idle, depress the brake pedal and shift the CVT
into neutral (N).

Confirm that all of the required conditions indicated in Figure 200 are being met.

189. Select Start.

Required
conditions

Figure 200

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190. While maintaining all conditions shown in Figure 200 and the “Current status”
indicates “EXECUTING”, shift the CVT into D and then wait until the “Current status”
indicates “COMPLETED”.
NOTE: This may take up to three (3) minutes to complete.

Figure 201
191. When the screen in Figure 202 is displayed, select End.
192. Turn the engine OFF and then back ON.

Figure 202

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193. Select FWD CLUTCH POINT LEARNING and then Start.

Figure 203
194. With the engine still running and at idle, depress the brake pedal and shift the CVT
into neutral (N).

Confirm that all of the conditions indicated in Figure 204 are being met.

195. Select Start.

Required
conditions

Figure 204

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196. While maintaining all conditions shown in Figure 204 and the Current status indicates
EXECUTING, shift the CVT into R and then wait until the Current status indicates
COMPLETED.
NOTE: This may take up to 3 minutes to complete.

Figure 205
197. When the screen in Figure 206 is displayed, select End.

Figure 206

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NTB17-039h

TROUBLESHOOTING
The Dummy Cover Will Not Sit Flush
Clutch pack
seated correctly

If the dummy cover does not sit flush, the
clutch pack may not be fully seated.

Figure 207 shows clutch pack fully
seated.

Clutch pack is not fully seated if it is
not below the surface that the
dummy cover bolts to.

Use instructions below to fully seat
clutch pack.

Surface dummy
cover seats on

NOTE: Always handle the clutch pack by
the input shaft.

Figure 207

Dummy cover

198. Remove the dummy cover.

Figure 208
O-ring removed
Clutch pack
199. Pull up the clutch pack by the input
shaft to remove the entire clutch pack.

Make sure the O-ring is not
installed at this time, or it could be
damaged during reassembly.

Input shaft

Figure 209

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Clutch pack
Clutch pack layers
200. Using an appropriate tool, gently align
the layers of the clutch pack.

Bottom of the clutch pack shown in
Figure 210.

Appropriate
tool

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TSB/Document ID: NTB17-039h

Replacement Service Bulletin Number:

MFR Communication Date: 2019-10-30

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: POWER TRAIN

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