NHTSA ID Number: 10167345
Manufacturer Communication Number: M1391A
TSB/Document Date: 2019-11-08
Summary
SERVICE BULLETIN M1391A: MIDTRONICS GRX-3110 SOFTWARE UPDATE. REVISION. PURPOSE: To inform the dealer network that a software update to the GRX-3110 is now available. HD BATTERY DIAGNOSTIC STATION (PART NUMBER: GRX-3110HD). New Software Update 192-21033.
M1391
2019-10-03
M1391A: MIDTRONICS GRX-3110 SOFTWARE UPDATE
New Software Update
Reason for Revision
NOTE
All software updates must be performed by all markets to avoid
warranty issues by the date stated in Required Dealer Action.
Refer to Table 1.
Table 1. Document History
Date
Revision Description
2014-10-21 Initial release
2014-11-06 Updated Software Update 192-210335D
2016-11-09 Updated Software Update 192-210335E
Added New Software Update > Update 192210335F
Added Previous Software Updates, New Soft2017-11-10
ware Update > Update 192-210335E, New
Software Update > Update 192-210335D
Update Required Dealer Action
Update New Software Update > Update 1922017-12-01
210335E
Update New Software Update > Update 1922018-01-10
210335F, Required Dealer Action > NOTE
Added New Software Update > Update 1922018-02-19
210335G
Updated Required Dealer Action
2018-05-21 Added New Software Update > Update 192210335H
Updated navigation to H-Dnet.com
2019-07-10
* Updated Required Dealer Action : Step 1 a
Formatting and software update
* Updated Purpose, Required Dealer Action
2019-09-11
Added New Software Update > Update 192*
210335I
Change navigation to SIP (Service Information
2019-10-03 Portal)
* Updated Required Dealer Action : Step 1
Update 192-210335I
This update addresses the additional part numbers for batteries.
Previous Software Updates
Update 192-210335H
This update addresses an issue in the Japanese language
menu.
Update 192-210335G
This update addresses a print issue discovered in the Japan
market. Also, there is an update to the alpha numeric key pad
to make it more consistent when entering a VIN (Vehicle
Identification Number) and battery date code.
Update 192-210335F
This update has been created to improve testing algorithms to
ensure higher quality results.
• Extended battery testing time from a maximum of 90 min to
3 h.
• Battery claims are required to have the print out using the
latest software revision in order to receive credit.
Update 192-210335E
Purpose
The purpose of this bulletin is to inform the dealer network that
a software update to the GRX-3110 is now available.
This update was created to include three battery part number
revisions. The Sportster/Street battery was revised in 2015.
The other two battery part numbers were revised in December
of 2016. Refer to Table 2.
Table 2. New Battery Part Numbers
HD BATTERY DIAGNOSTIC STATION (PART NUMBER:
GRX-3110HD)
Platform
Dyna
Softail
Sportster
Street
Touring
Trike
V-Rod
Markets Affected
All markets are affected.
Part No.
65989-97D
65989-97D
65958-04B
65958-04B
66010-97D
66010-97D
65989-97D
NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING
INITIAL HERE
SERVICE
MANAGER
SALES MANAGER PARTS MANAGER
WARRANTY
PROCESS
MANAGER
LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO
Update 192-210335D
This update was created to improve the accuracy of warranty
claims on batteries. This update also allows for the technician
to complete the testing procedure and produce a printout with
warranty code if a battery becomes too hot, emits odors during
load testing or is suddenly removed from the charger.
NOTE
With this update, charge times will increase due to a more
aggressive charge routine.
Required Dealer Action
NOTE
• Complete software update to the GRX-3110 by October 13,
2019.
• It takes about 45–90 min to complete the update.
• Contact Midtronics Customer Service with any issues related
to this process at 630-323-2800 in North America. Outside
the U.S., call 00-1-630-323-2800.
• The software update requires the USB (Universal Serial Bus)
cable provided with the GRX 3110. This USB cable is a
"Type A Male to Type A Male" cable.
• See warranty manual for your region on retention length of
batteries and the corresponding printout requirements.
NOTE
Login into SIP through Google Chrome to view.
1.
To download the latest file click GRX-3110_Software.
2.
Right-click the GRX REV I file and select Save As to save
the file to your desktop on a dealership computer.
3.
When the download is complete, right click the file and
select Extract All to unzip the file.
4.
When the file has been downloaded and unzipped, double
click it to begin the installation process.
5.
Verify that the computer has the auxiliary power connected
to prevent loss of power during download.
6.
Follow the Installation Wizard to complete installation of
the update.
7.
Verify the GRX-3110 software has been updated by
selecting:
a.
8.
PRINT/VIEW>VERSION INFO
The version displayed should be 192-210335I.
2/2
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TSB/Document ID: M1391A
Replacement Service Bulletin Number:
MFR Communication Date: 2019-10-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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