Classification:

Reference:

EL14-002f

Date:

NTB14-012f

October 18, 2019

REMOTE ENGINE START NOT WORKING
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

All Nissan vehicles equipped with Remote Engine Start

SERVICE INFORMATION
If a customer states the Remote Engine Start (RES) feature of an Applied Vehicle is “not
working”, make sure the system is properly set to operate as follows:







The ignition is turned OFF
The Remote Engine Start function has been switched to the ON position in Vehicle
Settings of the vehicle information display
The shift selector is in Park (P)
The hood/doors/trunk lid/lift gate are completely closed
The other Intelligent Keys are not inside of the vehicle
The Intelligent Key is within the operating range of 197 ft / 60 m

If the above conditions are met, RES should work.
1. Point the Intelligent Key at the vehicle.
2. Press the LOCK button.
3. Press and hold the RES button within five (5) seconds of pressing the LOCK button,
until the turn signal lights flash and the parking lights turn on.
Whenever an Applied Vehicle has a concern with the RES feature not working properly,
verify the incident before starting any diagnosis and/or replacing parts.
For a better understanding of the RES system, refer to section 3: Pre-driving checks
and adjustments > Remote Engine Start of the applicable vehicle owner’s manual. When
diagnosing RES operation, use the Supplemental RES Service Information and
Supplemental Diagnosis Table (starting on page 2) in addition to the ESM.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that
it does. See your Nissan dealer to determine if this applies to your vehicle.

1/5

Supplemental RES Service Information
Operate the RES as instructed below to verify if the system is working properly.
a. Start the engine with the push-button ignition switch.
b. Turn the ignition OFF, and then wait six (6) seconds.
c. Exit the vehicle, make sure all doors are closed, and then lock the vehicle with the
Intelligent Key.
d. Within five (5) seconds of pressing the lock button, point the Intelligent Key at the
vehicle, and then press and hold the RES button until the turn signal lights flash.
 The engine should start, the parking lights should remain ON, and the doors
should remain locked while the engine is running.
 If the above conditions do not occur, use the Supplemental Diagnosis Table
below in addition to the ESM.

Supplemental Diagnosis Table

The engine
does not
start using
the RES
feature
(see steps
a-d above)

Possible Cause

Confirmation
of Cause

Resolution

1

ECM has not
completed the
shutdown procedure
after engine/ignition
OFF.

ECM has to end the
shutdown process and
save data prior to
allowing RES to
operate. The shutdown
process takes
6 seconds to complete
after engine/ignition
is turned OFF.

Wait 6 seconds after
the engine has stopped
before attempting RES
activation.

2

RES is correctly
activated more than
2 times consecutively
OR
RES is activated once,
and with the engine
running, another
request is generated.

Not possible to confirm
how many times RES
has been activated.

Perform steps a-d
above. This action will
reset counter.

One or more Intelligent
Keys for the vehicle
are still inside the
vehicle.

With all known
Intelligent Keys outside
and out of range of the
vehicle, try to turn ON
the ignition with pushbutton ignition switch.
If the ignition turns ON,
at least one Intelligent
Key is inside the
vehicle.

Find and remove all
remaining Intelligent
Keys from the vehicle,
lock doors with the
Intelligent Key, and
then perform RES.

3

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NTB14-012f

Supplemental Diagnosis Table (cont’d)
Confirmation
of Cause

Possible Cause

Resolution
Close and lock all
doors/trunk lid/lift gate.

4

Doors and trunk lid
(or lift gate) are not
closed and locked.

Doors/trunk lid/lift
gate
may not be
completely closed
and locked.

Confirm both conditions
in BCM Data Monitor:
All doors closed Status SW = OFF
All doors locked Status = LOCK
If switches still do not
show correct status,
diagnose further with
ESM.

The engine
does not
start using
the RES
feature
(see steps
a-d on
page 2)

5

Door Lock button on
the Intelligent Key
was not pressed
prior to activating
RES.

Not possible to
confirm the lock
button was pressed
first.

Press the Lock button
before pressing and
holding the RES button.

6

RES button on the
Intelligent Key is not
held long enough.

Not possible to
confirm how long
RES button was
held.

Hold the RES button for
more than 2 seconds to
activate RES.

7

Waited longer than
5 seconds to activate
RES after door lock
operation.

Not possible to
confirm how long
RES was pressed
after lock.

Press and hold the RES
button within 5 seconds
of pressing lock button.

Ignition switch is not
in OFF position

Verify if ignition
switch position
(status) is in any
status other than
OFF.

Change the ignition
switch to OFF status.

8

Verify the shift selector
is in Park position.

9

The vehicle shift
selector is not in
Park position.

Shift selector may
look to be in Park but
is not.

Confirm in
BCM Data Monitor:
PN Switch = ON
(with shift selector
in Park)
If PN switch = OFF,
diagnose further
with ESM.

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NTB14-012f

Supplemental Diagnosis Table (cont’d)
Confirmation
of Cause

Possible Cause

Resolution
Confirm in
BCM Data Monitor:

10

Shift selector release
button is not in
released (un-pressed)
position.

-

If Detent SW = ON,
diagnose further
with ESM.
Devices inside the
vehicle may cause RF
interference, such as
after-market alarms,
highway toll passes,
cell phones or garage
door opener remotes.

Environmental factors
block, reduce, or
scramble signal
11
strength from Intelligent
Key to BCM.

The engine
does not
start using
the RES
feature
(see steps
a-d on
page 2)

12

Detent SW = OFF
(when release button
is not pressed)

Remove all devices
that may cause RF
interference inside the
vehicle.

Adjust / replace stop
lamp switch.

Stop lamp switch is
misadjusted or
inoperative, giving a
stop lamp switch ON
signal (or brake pedal
is applied).

Stop lamp switch
adjustment may not
be within specification.

Confirm switch
operation using ABS
Data Monitor:
Stop Lamp SW = OFF
(with brake pedal
released, not pressed)

Check as needed:

13

Hood may not be
completely closed.

Hood is open.

 Verify the hood is
closed.
 Confirm the hood
switch connection
is secure.
 Confirm hood
switch operation
using IPDM Data
Monitor:
Hood Switch-2 =
ON (when hood is
closed)
 Adjust / replace
switch.

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NTB14-012f

Supplemental Diagnosis Table (cont’d)

The engine
does not
start using
the RES
feature
(see steps
a-d on
page 2)

14

Possible Cause

Confirmation
of Cause

Security system is
currently activated
(activation keeps
engine from starting).

Check the Security
system activation by
trying to start engine
normally (with pushbutton ignition switch).

Note: The horn may
not be heard and lights
may not be flashing.

15

RES is attempted from
within the vehicle.

16

Specific DTCs may
prevent RES from
operating: B261B,
B26FE, B26FD

Note: The engine will
not start with Security
system activated.

Resolution
Turn OFF/deactivate
the Security system
(unlock doors with
Intelligent Key). If
condition persists,
diagnose further using
ESM.

RES can only operate
from outside the
vehicle
with doors locked.

Exit the vehicle WITH
the Intelligent Key, lock
the doors, and within 5
seconds activate RES.

Confirm with C-III plus
that no DTCs are
stored.

Clear DTC(s)
with C-III plus.
If DTC(s) persist,
perform further
diagnosis using the
ESM.

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

February 19, 2014

NTB14-012

Original bulletin published

July 7, 2014

NTB14-012a

Bulletin supersedes NTB12-084

January 5, 2015

NTB14-012b

APPLIED VEHICLES section revised

June 20, 2016

NTB14-012c

Title, and APPLIED VEHICLES and SERVICE
INFORMATION sections revised

July 27, 2016

NTB14-012d

Supplemental Diagnosis Table revised

August 13, 2019

NTB14-012e

APPLIED VEHICLES section, Supplemental
Diagnosis Table, and page 2 revised

October 18, 2019

NTB14-012f

APPLIED VEHICLES section and page 1 revised

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NTB14-012f