FIGURE 2
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

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ATTACHMENT III
PAGE 3 OF 6
CUSTOMER SATISFACTION PROGRAM 19B24

5. Using a flexible borescope with an outer diameter no bigger than 7mm, such as a Waterproof HD
2M/7mm Endoscope Lens Mini USB Inspection Camera with 6 LED Lights Borescope (or equivalent),
position the camera end of the scope at a 45° angle. See Figure 3.
NOTE: The use of mechanic's wire and tape can assist in keeping the borescope camera end positioned
at the 45° angle.
45˚ ANGLE

6 IN (152MM)

1990F

FIGURE 3
6. Insert the camera end into the engine block turbocharger oil return passage with the camera end
pointed toward the rear of the vehicle. Feed the borescope approximately 5 to 6 inches
(127 to 152mm) into the block, then rotate the camera down to view the top of the balance shaft and oil
pump assembly.
NOTE: Oil on the lens will distort the image.
7. Inspect for a cavity number on the top of the balance shaft and oil pump assembly. Look for landmarks
as you guide the camera along the top of the balance shaft and oil pump assembly. Refer to Figures
4, 5, 6 and 7 for identifying landmarks and the location of the cavity number.

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CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

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ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 19B24

CAVITY #2
IDENTIFICATION
MARKING AND
LOCATION

FRONT OF
VEHICLE
1990D

FIGURE 4

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FRONT OF
VEHICLE

PLACE COPY HERE
1990I

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

FIGURE 5

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ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 19B24

BORESCOPE PATH
TO VIEW CAVITY
NUMBER

TURBOCHARGER
OIL RETURN
PASSAGE

2

BALANCE SHAFT
ASSEMBLY

CAVITY NUMBER
IDENTIFICATION
MARKING AND
LOCATION

1990B

FIGURE 6

BORESCOPE PATH
TO VIEW CAVITY
NUMBER

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2

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CAVITY NUMBER
IDENTIFICATION
MARKING AND
LOCATION

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1990C

FIGURE 7

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8. Record the cavity number on the work order.
PLACE COPY HERE

Pass - If inspection reveals a number 3 cavity, proceed to Page 6.
PLACE
Fail - If inspection reveals a number 2 cavity, take a borescope photo. Contact the
SSSCCOPY
to HERE

request an engine replacement. With SSSC approval, please follow the WSM

procedures in Section 303-01.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 19B24

Further Instruction for an Inspection Pass Only
NOTICE: Ensure that a new turbocharger oil return tube O-ring and gasket are used.
NOTICE: Do not use a metal brush, damage to sealing area will result in leaks.
NOTE: The oil return tube must be fully seated prior to tightening fasteners.
9. Discard the original turbocharger oil return tube and install a new turbocharger oil return tube.
See Figure 8.
- Lubricate the new turbocharger oil return tube O-ring seal with clean engine oil.
Refer to: Specifications (303-01 Engine - 2.3L EcoBoost (201kW/273PS), Specifications).

• Torque to: 97 lb.in (11 Nm).

FRONT OF
VEHICLE

x3
1990H

E289470

FIGURE 8

10. Check the engine oil level and fill as needed.
Refer to: Specifications (303-01A Engine - 2.3L EcoBoost (201kW/273PS), Specifications).
11. Run engine on hoist for a period of 2 minutes to check for oil leaks.

- Inspect areas at both ends of the turbocharger oil return tube connections using a black light
and an inspection mirror.

12. Install the engine front and rear undershields. Please follow the Workshop Manual (WSM)
procedures in Section 501-02.

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2019

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Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 19B24

October 2019

Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?

On your vehicle, there may be a casting crack in your engine’s balance shaft
and oil pump assembly.

What is the effect?

This may lead to engine noise, a low oil pressure indication or illumination of
the Service Engine Soon indicator, followed by eventual engine seizure.

What will Ford and
your dealer do?

In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to inspect the engine oil pump balance shaft. If your vehicle has
a suspect casting, your dealer will replace the engine as necessary free of
charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until April 10, 2020
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this inspection is less than one-half day. However, due
to service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time will be needed if engine replacement is
required.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 19B24. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.

 Copyright 2019 Ford Motor Company

What should you do?
(Continued)

NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.

Do you need a rental
vehicle?

If your dealer determines that engine replacement is required and needs
your vehicle overnight, your dealer is authorized to provide a rental vehicle
for your personal transportation at no charge (except for fuel, insurance, and
tax) while your vehicle is at the dealership for repairs. Please see your
dealer for guidelines and limitations.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).

Thank you for your attention to this important matter.
Ford Customer Service Division

 Copyright 2019 Ford Motor Company