NHTSA ID Number: 10167298
Manufacturer Communication Number: TSBELE190
TSB/Document Date: 2019-11-07
Summary
TECHNICAL SERVICE BULLETIN TSBELE190: SERVICE ACTION: AVN 5 WIDE SOFTWARE UPDATE VOICE RECOGNITION ISSUE (SA405) - This bulletin provides the procedure for updating the AVN 5 WIDE software on some 2020MY Telluride (ON) produced from January 9, 2019 through September 16, 2019 and Soul (SK3) vehicles produced from November 22, 2018 through September 19, 2019, which may experience inoperative voice recognition when setting a destination
GROUP
ELE
NUMBER
190
MODEL
2020MY
Telluride (ON)
Soul (SK3)
DATE
October 2019
TECHNICAL SERVICE BULLETIN
SUBJECT:
SERVICE ACTION: AVN 5 WIDE SOFTWARE UPDATE
VOICE RECOGNITION ISSUE (SA405)
This bulletin provides the procedure for updating the AVN 5 WIDE software on some 2020MY
Telluride (ON) produced from January 9, 2019 through September 16, 2019 and Soul (SK3)
vehicles produced from November 22, 2018 through September 19, 2019, which may
experience inoperative voice recognition when setting a destination. To correct this concern,
perform the head unit software update procedure outlined in this bulletin. Before conducting the
procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage →
Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall
→ Recall VIN → Select Report), which includes a list of affected vehicles.
This issue number is SA405.
File Under:
Circulate To:
X General Manager
X Service Advisors
X Technicians
X Service Manager
X Parts Manager
X Body Shop Manager
X Fleet Repair
Page 2 of 6
SUBJECT:
SERVICE ACTION: AVN 5 WIDE BLUETOOTH
VOICE RECOGNITION ISSUE (SA405)
Software Update Procedure:
1. Turn engine ON and record customer
radio presets.
2.
Press the SETUP hard key on the head
unit. Telluride (ON) shown; Soul (SK3)
will be similar.
NOTICE
All images used throughout this
service bulletin are for reference
use only. Disregard time and
date displayed in each step.
3.
Select “General”.
4.
Select “System Info” and then select “SW
Info/Update”.
5.
Verify that an earlier software version is
currently installed. Refer to “Software
Version” table on page 5.
TSB: SA405 Telluride (ON) October 2019
Page 3 of 6
SUBJECT:
6.
SERVICE ACTION: AVN 5 WIDE BLUETOOTH
VOICE RECOGNITION ISSUE (SA405)
Insert USB Flash Drive into the vehicle’s
USB Port. (Location will vary by model)
Note: When inserting the USB flash
drive, the “Update to next version now?”
screen may pop up. If so, proceed to
step 7.
If the “Update to next version now?”
screen does not pop up, select “Update”.
7.
Confirm the available software version is
applicable to either (ON) or (SK3) model:
ON.USA.S5W_M.V003.002.190813
SK3.USA.S5W_M.V003.002.190813
Select “Yes”.
8.
Select “Quick Update” from the list and
then select “OK”.
9.
Select “Yes” to begin software update.
TSB: SA405 Telluride (ON) October 2019
Page 4 of 6
SERVICE ACTION: AVN 5 WIDE BLUETOOTH
VOICE RECOGNITION ISSUE (SA405)
SUBJECT:
Allow for the following nine (9) screen sequences to complete.
Do NOT press any hard keys or touch screen unless instructed to do so. (Example: On screen
six (6) select “Confirm” to continue.
1
2
3
4
5
6
7
8
9
10. Select “OK” to complete update.
11. Select “System Info” and then select “SW
Info/Update”.
TSB: SA405 Telluride (ON) October 2019
Page 5 of 6
SERVICE ACTION: AVN 5 WIDE BLUETOOTH
VOICE RECOGNITION ISSUE (SA405)
SUBJECT:
12. Repeat steps 2 through 4 of the Update
Software Procedure outline on page
two (2) of this bulletin to confirm SW Ver.
was installed correctly.
13. Restore radio presets recorded in step 1
and shut engine off.
Model
Software Version (SW Ver.)
Before
ON.USA.S5W_M.V001.001.190125
ON.USA.S5W_M.V001.002.190508
After
ON.USA.S5W_M.V003.002.190813
Before
SK3.USA.S5W_M.V001.001.190125
SK3.USA.S5W_M.V002.002.190508
After
SK3.USA.S5W_M.V003.002.190813
ON
SK3
TSB: SA405 Telluride (ON) October 2019
Page 6 of 6
SERVICE ACTION: AVN 5 WIDE BLUETOOTH
VOICE RECOGNITION ISSUE (SA405)
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Telluride (ON)
January 9, 2019 through September 16, 2019
Soul (SK3)
November 22, 2018 through September 19, 2019
REQUIRED TOOL:
Tool Name
Figure
Comments
Includes both
(ON) and (SK3) model
Software Updates
Auto-shipped to Dealers.
Additional USB upgrade sticks
can be ordered through
Snap-on Business Solutions
at (888) 542-1011.
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Claim
Type
Causal P/N
Qty.
96560 S9020CDD
V
0
96560 K0030FHV
Repair
Description
Labor Op
Code
(SA405)
AVN 5 Wide
Voice Recognition
Issue (ON)
190A32R0
(SA405)
AVN 5 Wide
Voice Recognition
Issue (SK3)
190121R0
Op
Time
Replacement
P/N
Qty.
0.3
M/H
N/A
0
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia
retailers
should reference SA405 when accessing the WebDCS system.
TSB: SA405 Telluride (ON) October 2019
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TSB/Document ID: TSBELE190
Replacement Service Bulletin Number:
MFR Communication Date: 2019-10-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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