Check TCU Cellular Reception
47. Select Diagnosis (One System) and then TELEMATICS.
48. Select Data Monitor and then Cellular level.
49. Select START.

Figure 24
50. Check the Cellular level and confirm that it is “GOOD”.
51. If the Cellular level is MARGINAL or LOW, move the vehicle to an area with a good signal.
NOTE: The Cellular level constantly updates. Safely relocate the vehicle until a “GOOD” Cellular level is
received.

Figure 25
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52. Press the NAVI or DEST button.

Figure 26

Figure 27

EXAMPLE
53. Select Infiniti Connection, Infiniti InTouch Services,
or Destination Menu.
NOTE: If none of the above options are displayed,
proceed to step 54.
Figure 28

EXAMPLE
54. Select Connected Search.

Figure 29

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55. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”
EXAMPLE

Figure 30
56. Confirm the POI location displays.
EXAMPLE

Figure 31
57. If the “Connected Search” does not complete successfully:


If TCU registration with SXM has just been performed, please allow up to 48 hours and try again.



For an unsold vehicle, call Infiniti Customer Care at 1-800-334-7858.



If the vehicle has been sold, the customer will need to be enrolled in Infiniti Connection® or Infiniti
InTouch Services™ for the SOS light to be illuminated and for Infiniti Connection® or Infiniti InTouch
Services™ to be enabled. Refer to SOS Light Diagnosis Information on page 23.

58. Turn the ignition OFF.

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CHECK OFF SHEET
IMPORTANT:


If all of the steps below are not completed, telematics services will not operate properly.



Follow all of the steps in this bulletin and use the Check OFF Sheet provided below.



If the TCU is replaced and the steps were not followed, the warranty claim will be charged back to the
dealer.



Please staple the completed Check OFF Sheet to repair order.

Perform the following if TCU the has been replaced:


Complete the Applied Vehicle-specific Action in the order listed.



Check OFF the Action as performed.
CHECK
BOX

1

2

3

APPLIED VEHICLES

ACTION

All Vehicles

Write VIN to TCU
(1)

2016-2018 Q50 *
2016-2018 Q50 Hybrid *
2018-2019 Q70
2018 Q70 Hybrid
2017-2018 Q60
2017-2019 QX30
2019 QX50
2018-2019 QX80
2016-2019 Q50
2016-2018 Q50 Hybrid
2017-2019 Q60
2019 QX50
2017-2020 QX60
2017-2018 QX60 Hybrid
2018-2019 QX80

Configure TCU
(2)

Register Intelligent Key
(3)

4

All Vehicles

Turn ON TCU
(4)

5

All Vehicles

Register TCU with SXM
(5)

(1)
(2)
(3)
(4)
(5)

Refer to page 8, step 15, Section Write VIN to TCU
Refer to page 9, section Configure TCU
Refer to page 13, step 32, Section Intelligent Key Registration
Refer to page 14, section Turn ON TCU
Refer to page 17, section TCU Registration
* Model year 2018 vehicles with TCU ID that begins with "2047"

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Manually Enter VIN Data (if needed)
This is needed ONLY if automatic “SAVE VIN DATA” or “WRITE VIN (SAVED DATA)” did not complete
correctly.

1. Select WRITE VIN (MANUAL INPUT).

Step
1

2. Select Start.

Step
2

Figure 1a

3. Enter the VIN.
Step
4

a) Touch the VIN (1ST TIME) input field
and type in the VIN.
b) Touch the VIN (2ND TIME) input field
and type in the VIN again.

Step
3

4. Select Start.
Figure 2a

5. Select End.

Return to step 20 on page 9.

Step
5

Figure 3a
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SOS Light Diagnosis Information (if needed)

Light not
illuminated

NOTE: Dealer Demo Mode will expire after 2 months from the vehicle build date.
All services will be disabled, including the SOS light. Do NOT replace the TCU.
Perform the steps below if the SOS light is not illuminated.
1. With the vehicle in an area of known good cellular reception, use C-III
plus to confirm the TCU is turned ON.

Figure 4a

2. Go to https://owners.infinitinusa.com/iowners/vinlookup/dealervinlookup.
3. Enter the VIN.
Vehicle is shown as not enrolled:


The customer is not enrolled in Infiniti Connection® or Infiniti InTouch Services™. Have the
customer enroll and then confirm the SOS light illuminates.
NOTE: It may take up to 48 hours for the services to be activated and the SOS light to illuminate
after enrollment is completed.

“VIN not found” displays:


The vehicle needs to be registered in the Infiniti Owner Portal and enrolled in Infiniti Connection®
or Infiniti InTouch Services™. Have the customer register and enroll; and then confirm the SOS
light illuminates.
NOTE: It may take up to 48 hours for the services to be activated and the SOS light to illuminate
after enrollment is completed.

Vehicle is shown as enrolled:


Confirm the customer’s Infiniti Connection® or Infiniti InTouch Services™ subscription.
The customer can find this information three ways:
 Log into to the Infiniti InTouch Services™ portal and locate "Manage Subscription" on the first
page.
 Log into the Infiniti InTouch Services™ mobile app and go to "Vehicle Information" >
"Package Info".
 Call Infiniti Customer Care at 1-800-334-7858.
If the customer is enrolled in the Premium or Premium Plus Package, call TECH LINE for
diagnosis.
If the customer is enrolled in the Select Package, the SOS light is not intended to illuminate. No
further action is needed.
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Turning ON the TCU During PDI
NOTE:


This procedure is for 2013-2017 Applied Vehicles ONLY.



In most instances, the TCU is ON when delivered to the dealership. See the steps below to determine if
the TCU is ON or OFF.

1. With the vehicle in an area of known good reception, turn the ignition
ON and check whether or not the green light on the SOS button is
illuminated (see Figure 5a).

Light not
illuminated

NOTE: It may be difficult to tell if the green light is illuminated if the
vehicle is outside in bright sunlight.



If the green light is illuminated, the process to turn ON the TCU is
complete and no further action is needed.

Figure 5a

If the green light is not illuminated, go to Turn ON TCU on page
14.

2. After the TCU is turned ON, check whether or not the green light on the SOS button is illuminated.


If the green light is still not illuminated, verify the vehicle is unsold.
 If the vehicle has been sold, the customer will need to be enrolled in Infiniti Connection® or Infiniti
InTouch Services™ for the SOS light to be illuminated and for Infiniti Connection® or Infiniti
InTouch Services™ to be enabled.
 Refer to SOS Light Diagnosis Information on page 23.

3. Perform steps to Check TCU Cellular Reception - see page 18.

4

Turn the ignition OFF.

5. Pull OUT the extended storage switch to return the vehicle to shipping mode.
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot be
used in Dealer Demo mode or enrolled in Infiniti Connection® or Infiniti InTouch Services™. Should this
occur, the “Turning ON the TCU During PDI” procedure will need to be performed again.

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AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

March 12, 2012

ITB12-011

Original bulletin published.

May 30, 2012

ITB12-011a

Steps 7 and 8 revised.

September 4, 2012

ITB12-011b

APPLIED VEHICLES section revised.

September 23, 2013

ITB12-011c

APPLIED VEHICLES section revised.

January 5, 2015

ITB12-011d

APPLIED VEHICLES section revised, and a statement
added to page 1.

May 11, 2016

ITB12-011e

Changes made throughout.

August 19, 2016

ITB12-011f

Information for 2017 QX30 vehicles added.

October 20, 2016

ITB12-011g

Information for 2017 Q50, Q60, Q70, QX60, and QX80
vehicles added.

September 28, 2017

ITB12-011h

Information for several 2018 vehicles added.

November 14, 2017

ITB12-011i

Changes made throughout.

January 4, 2018

ITB12-011j

Changes made to page 15.

March 7, 2018

ITB12-011k

Changes made throughout.

September 11, 2018

ITB12-011l

Required Actions by Model and Year table added to page
2, Check OFF Sheet added to page 21, and information
reorganized throughout.

January 24, 2019

ITB12-011m

Information for several 2019 vehicles added.

June 24, 2019

ITB12-011n

Added information to pages 2, 9, 11 and 21 for 20172018 Q60 TCU configuration.

October 8, 2019

ITB12-011o

2020 QX60 added.

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