GROUP
BOD

MODEL
2020MY
Telluride (ON)

NUMBER
196

DATE
October 2019

TECHNICAL SERVICE BULLETIN
SUBJECT:

SERVICE ACTION: 2ND ROW SEAT
EASY ENTRY CABLE INSPECTION AND REPAIR (SA406)

This bulletin provides information on how to inspect and repair the 2 nd row easy entry cable on
some 2020MY Telluride (ON) equipped with captain chairs, produced between June 03, 2019
through July 31, 2019, which may exhibit normal seat folding, but no forward sliding operation
when pressing the easy entry button due to the seat release cable not properly secured to the
retaining bracket. To repair this concern, follow the procedure outlined in this bulletin. Before
conducting the procedure, verify that the vehicle is included in the list of affected VINs.

 NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage →
Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall
→ Recall VIN → Select Report), which includes a list of affected vehicles.
This issue number is SA406.
File Under:
Circulate To:

X General Manager


X Service Advisors


X Technicians


X Service Manager


X Parts Manager


X Body Shop Manager 
X Fleet Repair


Page 2 of 4
SUBJECT:

SERVICE ACTION: 2ND ROW SEAT
EASY ENTRY CABLE INSPECTION AND REPAIR (SA406)

Inspection Procedure:
1. Press the Easy Entry button on the 2nd
row seat. (LH side shown)

2.

The 2nd row seat should slide forward
automatically.
If the seat does slide forward
automatically, proceed to step 3.
If the seat does not slide forward
automatically, slide the seat manually by
pushing forward.

3.

Locate the seat release cable under the
back of the 2nd row seat assembly and
check that it is correctly attached to the
cable retaining bracket.
If the release cable is attached correctly
(Good), this service is complete and
further action is required.
If the release cable is not attached
correctly (NG), pull the seat to the upright
position and proceed to page 3 to attach
the seat cable correctly.

 Good

 NG
TSB: SA406 Telluride (ON) October 2019

Page 3 of 4
SUBJECT:

SERVICE ACTION: 2ND ROW SEAT
EASY ENTRY CABLE INSPECTION AND REPAIR (SA406)

Repair Procedure:
1.

Press the Easy Entry button on the 2nd
row seat and then pull up on the front
seat handle (shown below) to slide the
seat forward.

2.

Install the center of the cable (pointed by
red arrows) into the cable retaining
bracket slot as shown.

3.

Verify that the cable is completely
inserted and connected correctly to the
seat cable retaining bracket.

 NOTICE
If the center of the release cable
does not reach the retaining
bracket, raise the seat back to
the upright position and then
press the Easy Entry button
again.
4.

Slide the seat back and in the upright
seating position.

5.

Press the Easy Entry button and confirm
that the 2nd row seat slides forward
automatically as designed.

TSB: SA406 Telluride (ON) October 2019

Page 4 of 4
SUBJECT:

SERVICE ACTION: 2ND ROW SEAT
EASY ENTRY CABLE INSPECTION AND REPAIR (SA406)

AFFECTED VEHICLE RANGE:
Model

Production Date Range

Telluride (ON)

June 03, 2019 through July 31, 2019

WARRANTY INFORMATION:
N Code: N99 C Code: C99
Claim
Type

V

Causal P/N

89600
S9000WK

Qty.

Repair
Description

Labor Op
Code

Op
Time

(SA406)
Seat Release Cable
Inspection

190A28I0

0.2
M/H

0
(SA406)
Seat Release Cable
Inspection and Repair

190A28R0

Replacement
P/N

Qty.

N/A

0

0.3
M/H

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA406 when accessing the WebDCS system.

TSB: SA406 Telluride (ON) October 2019