NHTSA ID Number: 10167265
Manufacturer Communication Number: CC-19-00-02
TSB/Document Date: 2019-11-06
Summary
This document will be used as a reference guide for technicians to update a vehicle to Baseline 1065 (BL1065) software.
screen. If the download completed, the vehicle will prompt to accept the BL1065 update (fig. 3). Accept
this and allow the vehicle to update. Note that changing the door latch state will interrupt the
accessory delay and shut down the TPI. If the TPI shuts down at power off, the “update available” screen
will not display.
Note: The message on the TPI may appear “Map data version is wrong...” this is expected and may be
ignored at this time.
BL1065 OTA accept screen
fig. 3
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 11 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
Below are the screens of the TPI read out as the CIU is updating (fig.4) When the update is complete,
the screen may go blank or black or cycle on and off. Normal function will resume upon cycling the
Start/Stop button.
fig. 4
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 12 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
3. Verify the CIU software ID in the TPI after the vehicle has been placed in ready mode.
Go to Settings >Vehicle > About, the version should be displayed above the
Terms and Conditions bar (fig. 5)
fig. 5
The CIU Software ID should be as displayed: 18.19.79.4
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 13 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
NOTE: The following KarmaSync update will only occur once per service laptop, in regards to this bulletin.
It will not be repeated after this first instance.
4. Launch the Karma Sync application or close and relaunch if already open.
Upon launch of the scan tool you may be prompted to enter user credentials.
When a software update is available an update dialog box should appear with the new software
package (fig.1). Configuration files version 1065.0.0 will load.
fig.5
5. Click “Ok” to install. (fig. 5)
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 14 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
- The package for 1065 will then download (example fig.8a).
fig.8a
6. When download is complete, follow the on screen prompt (fig. 8b) to allow the software to update
on the next restart. (Screens may vary slightly.)
Doing this restart is a complete closing of Karma
SYNC and relaunching in order to restart the program.
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 15 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
fig. 8b
Restart Scan Tool: The dialog box should open automaticallyIf the dialog box does not open automatically to download the new software proceed to add
software as shown. The Windows tool bar will have a Karma Sync icon, hover over it (fig.9), right-click,
proceed to “add software”. Once complete proceed with the remainder of this bulletin.
fig.9
If any issue or questions arise contact TSS again in order to resolve these concerns before continuing.
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 16 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
7. Open the Karma Sync application again.
The “Confirm Deliverable Update - K1-18-1064.RC.0.0” box should appear, click “Yes” (fig. 10a).
fig.10a
A progress screen will pop up after (fig.10b).
fig.10b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 17 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
8. Verify the package installed by clicking on update manager (fig.11).
fig.11
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 18 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
9. Verify the package is installed successfully by verifying that “K1-18-1065.RC.0.0” is displayed in the
Update Manager (fig.12).
CORRECT PACKAGE
fig.12
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 19 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
10. Again follow the prompts and ensure that a suitable 12V power supply is connected to the vehicle.
and click continue as per (fig. 13a).
fig.13a
Below is an example of a suitable and recommended power supply (fig.13b).
fig.13b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 20 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
11. Return to the vehicle diagnosis menu and select full vehicle update as in (fig.14a) and select
K1-18-1064.RC.0.0 as shown below (fig.14b).
fig.14a
fig.14b
12. Follow the prompts and make sure that a suitable 12V power supply is connected to the vehicle.
Click continue (fig.15).
fig.15
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 21 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
13. The flash information will be populated, as before (fig.16a). (IF the BL1065 is performed for a
vehicle post- BL1050, you will update less modules.)
- If a pop up opens stating the “OBCM failed to communicate;” disregard this message.
Proceed to click “next” and follow the prompts.
fig.16a
14. Click START UPDATE. The modules which will update are displayed, (fig.15b).
fig.16b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 22 of 27
October 2019
CC-19-00-02
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
As instructed place vehicle in the requested mode (fig.17a). Do not walk away from the vehicle, as you
will be prompted to switch modes.
15. Follow the prompts and place the vehicle into Accessory or Ready mode. It is normal for the vehicle
to appear to be ‘stuck on’ during this step of the programming. Follow the prompts and do as directed
(fig 17a,17b,17c,17d).
fig.17a
fig.17c
fig.17b
fig.17d
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 23 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
When complete the green checks should appear (fig. 18 and 18a).
fig.18
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 24 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
REMINDER: the OBCM will not update.
NOTICE!
If any other modules fail to update during this procedure, select that module again and update.
If any module continues to fail to accept the update, please contact TSS for further instruction on how
to proceed.
The flash information will be populated, as before (fig.19) - If a pop up opens stating the “OBCM failed
to communicate, or ECU No Resp” disregard this message. Select the modules requiring the update
and proceed to click “next” and follow the prompts again if needed.
fig.19
If the displayed “Current Software” is marked as complete with check mark, and the software ID does
not match the “Target Software”, return to “Vehicle Overview” and “Vehicle Diagnosis” to reload the list.
If the list does not match after a reload, contact TSS.
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 25 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
16. The update is complete with Karma Sync. Any codes need to be cleared in READY state.
Ignore the pop-up of cycling state to ACCESSORY in Karma SYNC. Proceed to clear any DTC’s
present in the system. (fig.20a, 20b, 20c)
-If nothing is able to clear allow the vehicle to sleep for 10 minutes and make another attempt.
fig.20a
fig.20b
fig.20c
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 26 of 27
October 2019
CC-19-00-02
Type: Technical Service Bulletin
Year: 2019
System: General (00)
Sequence: 01
Date: October 17, 2019
Title: BL1065 Software Release
Applicability: Model Year 18 Revero
Market Region: All
PARTS REQUIRED:
PART NUMBER
N/A
Description
N/A
PART NUMBER
Description
C131183001701
Central Infotainment Unit
CAUSAL PART:
LABOR CODE: (SEE VIN LIST FOR APPLICATION!)
CODE
Description
TIME
DEFECT CODE
00-99-24-65
Older BL to BL1065 Update
2.0
99-20-20-68
SUBLET:
CODE
N/A
Description
AMOUNT
WARRANTY DISPOSITION: This repair is covered under the New Vehicle Limited Warranty, in effect
for five (5) years from the in-service date with no mileage limitation.
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 27 of 27
October 2019
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TSB/Document ID: CC-19-00-02
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