Ferrari North America
Technical Information

Date:
Bulletin #:
Campaign #:
Supersedes:
Section:

September 2019
2611
10

Model Type: 458 Italia, 458 Spider, 458 Speciale, 458 Speciale A, 488 Pista Spider, F12
Berlinetta, 488 GTB, 488 Spider, California T, F12tdf, California, 812 Superfast, 488
Pista, GTC4 Lusso, GTC4 Lusso T, FF, LaFerrari, LaFerrari Aperta, Portofino
Model Year: All
Subject:

Ferrari Predictive Maintenance, added functions in New Modis for routine
maintenance management

Please note that the following improvements will be introduced to help simplify the management
of routine maintenance on the New Modis portal:
•
•

•

New version of the Ferrari Next document;
Modified Applicable Activities session, with new columns, and the introduction of the
Algorithm simulation function for calculating predicted service dates for vehicles
participating in the “Ferrari Predictive Maintenance” program;
New QR Code on warranty booklet sticker for vehicles registered in “Ferrari Predictive
Maintenance” program.

New version of the Ferrari Next document
The Ferrari Next document has been revised, with modifications made to the “Scheduled
Activities” section. This section no longer indicates a specific date for each forthcoming
maintenance activity, and now indicates a time period within which the customer must have the
activity performed. This period is indicated by the columns “From” (A) and “No later than” (B).

BEFORE

NOW

© 2019. Ferrari North America, Inc.
Technical Department
www.ferrari.com

All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA.

Ferrari North America
Modified Applicable Activities session and introduction of Algorithm
simulation function for calculating predicted service dates
To help Authorized Ferrari Dealers plan their activities, the following improvements have been made
to the “Applicable Activities” session.
New columns – Fig.1.
A. Earliest permissible date for dealer reimbursement
Previously denominated "Lower limit of execution date", this is the earliest date from which
Ferrari will reimburse the costs for maintenance procedures performed ahead of schedule. The
intention of this is to avoid requiring the customer to bring the vehicle back multiple times in a
short period of time if the customer is at the dealership for other issues/concerns.
B. Earliest Permissible Date for Customer – shown on Ferrari Next
New column indicating the earliest permissible date for next service activity communicated to
customer in the Ferrari Next document. This is the only “earliest date” that the customer can
see.
C. Latest Permissible Date for Customer – shown on Ferrari Next
New column indicating the latest permissible date for next service activity communicated to
customer in the Ferrari Next document. This is the only “latest date” that the customer can see.
D. Latest permissible date for dealer reimbursement
Previously denominated "Upper limit of execution date", this is the latest date from which
Ferrari will reimburse the costs for maintenance procedures performed after their prescribed
time. The intention of this is to give the dealer a window of flexibility in case the customer shows
up slightly later than the “latest permissible date” communicated to him.

2
© 2019. Ferrari North America, Inc.
Technical Department
www.ferrari.com

TI-2611

All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA.

Ferrari North America
For vehicles registered in the Ferrari Predictive Maintenance program, the aforementioned dates
may change at each new SCAN IN, as they are calculated and updated by the algorithm in
accordance with effective usage of the vehicle by the customer.
Figure
1

New “Filter next appointments” button
This button may be used to filter and display upcoming appointments for a specific VIN number in
accordance with one or more of the following criteria:
A. All activities flagged with a green traffic light;
B. Activities between the first “Earliest permissible date for dealer reimbursement” and
the subsequent months selected. Activities are listed in order of date.

Fig. 2
3
© 2019. Ferrari North America, Inc.
Technical Department
www.ferrari.com

TI-2611

All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA.

Ferrari North America
Algorithm simulation function for calculating predicted service dates for
vehicles participating in the “Ferrari Predictive Maintenance” program
This is a tool which may be used in all cases where the SCAN IN data in the system is not recent.
When the session is opened, the presumed mileage of the vehicle, calculated in accordance with the
data acquired from the last available SCAN IN, is shown by default in the box (A).
To update the Applicable Activities:
•

If the vehicle is in the workshop, perform a SCAN IN to update the predictive calculation.

•

If the vehicle is not in the workshop, the operator must always use the simulation session when
speaking to the customer by phone to book the next service, entering the updated mileage
indicated by the customer in the relative “Mileage” box (A) of the Applicable Activities session
and then pressing the button Show – Fig.3.

- IMPORTANT The system recalculates/updates the predicted next service activity dates on the basis
of the SCAN-IN or simulation session, avoiding the possibility of erroneously booking
non-reimbursable maintenance activities.
For vehicles registered in the Ferrari Predictive Maintenance program, the “Forecasted Date IN”
field cannot be modified. The modifications made to the simulation will not be saved by the system.

A

Fig. 3
4
© 2019. Ferrari North America, Inc.
Technical Department
www.ferrari.com

TI-2611

All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA.

Ferrari North America
QR Code on warranty booklet sticker for vehicles registered in “Ferrari Predictive
Maintenance” program.
A QR CODE has been included in the warranty booklet sticker for vehicles registered voluntarily in
the Ferrari Predictive Maintenance program by their owners. This QR CODE has been introduced
because a number of spot checks have revealed cases of incorrect documents uploaded into Service
Entries. The QR code is used by the system to check that the documents
are correct.

The procedure now requires the user to upload a scan of the sticker
signed by the customer, with the date and dealer stamp applied to
the Manufacturer's Warranty Booklet (as indicated in Technical
Information 2580).

1
The new QR Code will allow the system to identify any attachments
that are not correct for the registration procedure. In the case of an incorrect document, the user is
prompted to upload the correct document.
The new sticker, which retains the same part number as the previous sticker, may be ordered by you
from our Spare Parts Department in the quantities needed, using the part numbers indicated below.
These part numbers are available in the Stickers and Labels section of the Spare Parts Catalog for
all models eligible for the Program.

Language

Part No.

Language

Part No.

Italian
English (USA)
French
Canadian

000934214
000934235
000934220
000934681

Chinese
Spanish
Portuguese

000934233
000934222
000934223

Thank you for your co-operation.

5
© 2019. Ferrari North America, Inc.
Technical Department
www.ferrari.com

TI-2611

All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA.