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WKE0 Workshop campaign - Retro tting
relay for activating control unit for airconditioning blower

Version 24

WKE0 Parts Update 9/24/19
Additional WKE0 relay kits have been received and currently being allocated. ETA for arrival to dealers is Calendar Week
39-40.
Allocation is based on UIO, and takes into consideration quantities previously shipped to dealers

WKE0 Parts Update 9/6/19
Additional WKE0 relay kits are received and currently being allocated. ETA for arrival to dealers is Calendar Week 37-38.
Allocation is based on UIO, and takes into consideration quantities previously shipped to dealers

WKE0 Parts Update 7/25/19
Additional WKE0 Relay kits have been shipped to replenish dealer stock and should by arriving to you shortly.
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Allocation is based on UIO, and takes into consideration quantities previously shipped to dealers:
Up to 10 vehicles have received enough pieces to ful ll UIO
10 - 50 vehicles will receive 10 pieces
51 - 100 vehicles will receive 25 pieces
Over 100 vehicles will receive 40 pieces
Dealers who have already received enough pieces a er this allocation to complete their UIO but still require additional
parts can email recallrelease@porsche.us with VIN and order number to obtain additional necessary parts. Parts will
be released as long as stock remains.

WKE0 Parts Update 7/12/19
A 2nd allocation of WKE0 relay kits has been initiated to replenish dealer stock. An ETA of this allocation will be
published in this space when available.
While waiting for the 2nd allocation to arrive, each dealer will receive 7 additional WKE0 relay kits if they had over 20
vehicles in their UIO. Dealers can check C@P to view their UIO. If your dealer had less than 20 originally and now require
more, please email recallrelease@porsche.us with VIN and order number.

Important Note about WKE0 and AKA7:
Please be advised that this Workshop Campaign (WKE0) is an interim measure to be completed if the blower regulator
part number is checked per AKA7 and requires replacement, but the blower regulator part is not yet available.
If this is found to be the case, please proceed to complete WKE0 and leave Recall AKA7 open.
As a reminder, PCNA prohibits the sale of Certi ed Pre-Owned vehicles with open safety recalls.
For more details, please refer to the Eligibility section of the PCNA CPO Policy and Procedures manual here:
https://ppn.porsche.com/portal/docs/DOC-222133
And the Recalls section of PCNA Warranty Policy and Procedures manual here:
https://ppn.porsche.com/portal/docs/DOC-1432
Dealers should also review local and state regulations on this matter.
 WKE0 Parts Update 9/24/19
 WKE0 Parts Update 9/6/19
 WKE0 Parts Update 7/25/19
 WKE0 Parts Update 7/12/19
 Important Note about WKE0 and AKA7:
 Overview and Process Flow for AKA7 and WKE0
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 Porsche Mobility
 Parts required
 Ordering WKE0 Relay repair kit:
 Warranty processing
 Scope 1:
 Claiming of additional costs incurred within WKE0
 Further information

Model type

Panamera (970)

Model year

2010 to 2016

Manufacturing period

between 7/12/2009 and 9/13/2016

Number

33,206

Overview and Process Flow for AKA7 and WKE0
Optimized control units for the air-conditioning blower that are needed as part of campaign AKA7 are currently not
available yet in the quantity required for retro tting all a ected vehicles immediately.
To remedy this situation immediately, an interim measure is required.
As part of the interim measure, the previously installed blower regulator must be additionally sealed using a sealing cord,
thereby preventing further moisture from seeping in. An additional relay will also be installed in the electric wire harness
for the blower regulator. This will interrupt the power supply for the blower regulator immediately a er switching o the
ignition, thereby ruling out the possibility of short circuits in the blower regulator when the vehicle is parked.
Process for carrying out AKA7 and WKE0:
Customer is noti ed by PCNA via rst class mail that Recall AKA7 is open on their vehicle and to contact their
nearest dealer to carry out the recall.
Customer arranges an appointment with the dealer to carry out Recall AKA7.
PCNA has o ered to pay for towing the vehicle in for the Recall if the customer is not comfortable driving the vehicle
in themselves. This service is to not be o ered unless requested. To arrange vehicle tow, the dealer should call the
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dedicated phone number 1-(866)-777-9647 and notify the agent that they are requesting a tow to the dealer on
behalf of the customer for recall AKA7. Please note that the customer will be responsible for retrieving their vehicle
when it is ready.
Once the vehicle arrives to the dealer, the blower regulator part number in the vehicle will be checked as outlined in
Recall AKA7.
If the result of the part number check is OK (blower regulator does not have to be replaced), the measure is complete
and warranty invoicing is performed using the campaign number AKA7 and under campaign scope 1. A er carrying
out campaign AKA7, campaign WKE0 must be closed by performing a recall update (warranty claim with 0 parts and
0 time units, campaign not feasible, with warranty relevant box checked in PCSS).
If the blower regulator has to be replaced, this interim measure WKE0 must be carried out for as long as required
until optimized blower regulators are available.
Once optimized blower regulator parts are available at a later date, the customer will again be contacted via mail to
have the nal remedy for AKA7 to be carried out.
As a procedural safeguard and for control purposes, this measure will involve a two-fold implementation. This means that
if the result of the part number check during Recall AKA7 is not OK, all required tasks (checking and reworking blower
regulator and retro tting relay) will be implemented by carrying out workshop campaign WKE0 and the status of recall
campaign AKA7will only be set to completed when the optimized blower regulator has been installed in the vehicle.

Porsche Mobility

If requested, customer mobility can be o ered until the interim measure WKE0 has been carried out. The current policies
and procedures for the customer mobility program apply. Costs are processed using the standard Customer Mobility
process in accordance with the currently applicable rules governing the Customer Mobility Program.

Parts required
Part No.

Designation

Quantity/vehicle

WKE00000001*

WKE0 Relay repair kit

1 ea.
(for warranty invoicing only)

WKE00000002**

Handling costs

1 ea.
(for warranty invoicing only)

WKE00000003***

Expendable items

1 ea.
(for warranty invoicing only)

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* For warranty processing, the Part No. WKE00000001 with the designation "WKE0 Relay repair kit" can be invoiced as a
local part in the warranty claim. Amount: $15.75.
** Handling costs are xed, and can be invoiced during warranty processing by specifying Part No. WKE00000002 with
the designation "Handling costs" as a local part. Amount: $20.94.
*** For warranty processing, the Part No. WKE00000003 with the "expendable items" designation can be invoiced as a
local part in the warranty claim. Maximum Amount: $3.75.

Ordering WKE0 Relay repair kit:
Please do not order WKE0 Relay Repair Kits. These kits will be automatically allocated to each dealer and should not be
ordered directly by dealers. Part number PNA0000WKE0 will be billed through the warranty system as WKE00000001.
The sum of parts WKE00000001 and WKE00000002 will total normal warranty part reimbursement.

Availability

Parts are currently being auto-allocated to dealers based
on availability and UIO

Warranty processing
Please enter the campaign that was carried out in the Warranty and Maintenance booklet for the vehicle.

Scope 1:
Damage code

WKE0 66 000 1

Working time

147 TU

Claiming of additional costs incurred within WKE0
Costs for vehicle storage
If external parking spaces outside of dealer property are required for storage of the a ected vehicles, the costs incurred
can be claimed as an additional part in the warranty claim for workshop campaign WKE0 under “local parts” using the part
number WKE00000004. An amount of up to $12.50 can be invoiced per day for which the vehicle is parked.
Please attach a copy of the invoice of the external parking facility in WWS.
Mobility costs
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If requested, customer mobility can be o ered until the interim measure WKE0 has been carried out. The current policies
and procedures for the customer mobility program apply. Costs are processed using the standard Customer Mobility
process in accordance with the currently applicable rules governing the Customer Mobility Program.

Further information

Work instruction

TI No. 58 / 19, Group 8 , Service, WKE0

Vehicle list

VIN list is attached. Please refer to PCSS to see if this
campaign is open

Technical Information*

PIWIS

Preventive measure for vehicles parked in proximity of a
Porsche Dealer**

PDF le attached

* Please nd enclosed the Technical Information in the form of a PDF le. Please bear in mind that this is provided for your
information only. The version published in PCSS is the de nitive version.
** In order to prevent short circuits from occurring when the vehicle is parked, the fuse F57 can be removed from the fuse
box on the le side of the dashboard of a vehicle parked in proximity of the Porsche Dealer until the interim measure WKE0
has been carried out.

For further information, please contact:
Ryan Cooney
Senior Regulatory A airs Consultant
[email protected]

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970 8 58-19 WKE0 Retro tting Relay for
Activating Control Unit.pdf
522.8 KB

(923 views)
Removing fuse F57.pdf
93.7 KB

(133 views)
WKE0 Vin List.xlsx
1.4 MB

(46 views)

Created by Ryan Cooney on Jun 20, 2019 2:17 PM. Last modi ed by Ryan Cooney on Sep 24, 2019 2:51
PM.

Categories: Workshop Campaigns, Panamera

Content and Topics

6444 Views

Tags : panamera, workshop, 970, workshop campaign, aka7, wke0, recall aka7

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