NHTSA ID Number: 10166775
Manufacturer Communication Number: Circular 19O3
TSB/Document Date: 2019-11-06
Summary
The coolant bottle may leak coolant into the electrical connector
for the coolant level sensor.
Service Action
Code: 19O3
Subject
Release Date
Coolant Bottle
October 15, 2019
Affected Vehicles
Country
Model Year(s)
Vehicle
USA
USA
CAN
CAN
2018
2019
2018
2019
TIGUAN LWB
JETTA NF
TIGUAN LWB
JETTA NF
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description
Campaign status must show “open.”
If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
The coolant bottle may leak coolant into the electrical connector for the coolant level sensor.
Corrective Action
Inspect and, if necessary, replace the coolant bottle.
Parts Information
Expected coolant bottle replacement rate: Approximately 50%
Parts Control Type:
Upper Order Limit
Parts will be managed with a weekly Upper Order
Limit. Please see Parts On Command (POC) for
your Upper Order Limit quantity.
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to
customer notification. If no initial allocation was
received, please reference the Repair Projection
Tool (below) to view your potential VIN population.
Criteria
Part Number
Description
02
07
5QM-121-407-C
5QM-121-407-B
Tank
Tank
Qty. per
Vehicle
1
1
Ordering
Method
UOL
UOL
Repair Projection Tool (right click to open):
Code Visibility
On or about October 15, 2019, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web).
A list will not be posted for dealers who do not have any affected vehicles.
On or about October 15, 2019, this campaign code will show open on affected vehicles in Elsa.
On or about October 15, 2019, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.vw.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2019
19O3 Page 1 of 15
Owner Notification
Owner notification will take place in October 2019. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2022. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers for
this action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal parts and labor cost associated with this repair will apply.
Additional
Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2019
0
19O3 Page 2 of 15
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
Damage Code
Parts Vendor Code
Claim Type
19O3 (Letter “o” not number zero)
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark coolant tank as causal part* if replaced; otherwise select labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the mobility program. Please refer to section 3.30
in the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.
02
Inspect coolant tank; no coolant migration found
Labor operation:
0183 00 99
20 T.U.
-ORInspect coolant tank, -J519- (BCM) and ambient temperature sensor; coolant tank
requires replacement, -J519- (BCM) requires cleaning, ambient temperature sensor
requires cleaning
Labor operation:
Quantity
1.00
1940 55 99
Part Number
5QM121407C
90 T.U.
Description
Coolant Tank*
-ORInspect coolant tank, -J519- (BCM) and ambient temperature sensor; coolant tank
requires replacement, -J519- (BCM) requires cleaning, ambient temperature sensor
requires replacement
Labor operation:
Quantity
1.00
1.00
1940 56 99
Part Number
5QM121407C
8Z0820535A
90 T.U.
Description
Coolant tank*
Ambient temperature sensor
-OR-
CONTINUED ON NEXT PAGE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2019
19O3 Page 3 of 15
Inspect coolant tank, -J519- (BCM) and ambient temperature sensor, coolant tank
-J519- (BCM) requires replacement and ambient temperature sensor requires
replacement
Labor operation:
1940 57 99
Quantity
1.00
1.00
Part Number
5QM121407C
5Q0937087**
1.00
8Z0820535A
120 T.U.
Description
Coolant Tank*
See ETKA - Central electronics control
module (-J519-)
Ambient temperature sensor
-ANDProgram new -J519- (BCM)
Labor operation:
9710 25 99
Time stated on diagnostic protocol
(Max 50 T.U.)
Criteria I.D.
07
Inspect coolant tank; no coolant migration found
Labor operation:
0183 00 99
20 T.U.
-ORInspect coolant tank and -J519- (BCM); coolant tank requires replacement, -J519(BCM) requires cleaning
Labor operation:
Quantity
1.00
1940 58 99
Part Number
5QM121407B
110 T.U.
Description
Coolant Tank*
-ORInspect coolant bottle and -J519- (BCM); coolant bottle requires replacement, -J519(BCM) requires replacement
Labor operation:
Quantity
1.00
1.00
1940 59 99
Part Number
5QM121407B
5Q0937087**
140 T.U.
Description
Coolant Tank*
See ETKA - Central electronics control
module (-J519-)
-ANDProgram new -J519- (BCM)
Labor operation:
9710 25 99
Time stated on diagnostic protocol
(Max 50 T.U.)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2019
19O3 Page 4 of 15
Customer Letter Example (USA)
This notice applies to your vehicle:
Subject:
Service Action 19O3 – Coolant Bottle
Certain 2018 Model Year Volkswagen Tiguan and 2019 Model Year Volkswagen Jetta
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2018 model year Volkswagen Tiguan and 2019 model year Volkswagen Jetta
vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The coolant bottle may leak coolant into the electrical connector for the
coolant level sensor.
What will we do?
Your authorized Volkswagen dealer will inspect and, if necessary, replace
the coolant bottle. This work will take about two hours to complete and will
be performed for you free of charge.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to
schedule this service. To set up an appointment online, please visit
www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until
December 31, 2022. If you wish to have this service performed after that
date, your dealer’s normal parts and labor cost associated with this repair will
apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this
action, please forward this letter immediately via first-class mail to the lessee
within ten (10) days of receipt. If you have changed your address or sold the
vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to
us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work
free of charge within a reasonable time, or if you should have any questions
about this communication, please reach out to us using your preferred
method of communication at www.vw.com/contact or by calling us at 800893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other
recall/service campaign, please visit www.vw.com/owners/recalls and enter
your Vehicle Identification Number (VIN) into the Recall/Service Campaign
Lookup tool.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2019
19O3 Page 5 of 15
Customer Letter Example (CANADA)
This notice applies to your vehicle:
Subject:
Service Action 19O3 – Coolant Bottle
Certain 2018 Model Year Volkswagen Tiguan and 2019 Model Year Volkswagen Jetta
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct
a service action on certain 2018 model year Volkswagen Tiguan and 2019 model year Volkswagen Jetta vehicles. Our
records show that you are the owner of a vehicle affected by this action.
What is the issue?
The coolant bottle may leak coolant into the electrical connector for the coolant
level sensor.
What will we do?
Your authorized Volkswagen dealer will inspect and, if necessary, replace the
coolant bottle. This work will take about two hours to complete and will be
performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. Please keep in
mind that your dealer may need additional time for the preparation of the repair,
as well as to accommodate their daily workshop schedule.
This service action will be available for you free of charge only until December
31, 2022. If you wish to have this service performed after that date, your dealer’s
normal parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten
(10) days of receipt. If you have changed your address or sold the vehicle, please
fill out the enclosed prepaid Owner Reply card and mail it to us so we can update
our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free
of charge within a reasonable time, please contact Customer Relations, Monday
through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our
“Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2019
19O3 Page 6 of 15
Campaign Work Procedure
19O3 Service Action
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
•
Check coolant bottle for coolant migration.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2019
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