Technical Service Bulletin

91-19-02 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2056014/2

Release date:

10/16/2019

Condition
Applicable Vehicles
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range
To

PR Code

Atlas, Golf,
GTI, Golf R,
Golf
Sportwagen,
Tiguan LWB

2017-2018

All

All

All

All

I8F

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2056014/2

10/16/19

91-19-02

Vehicle model metadata
adjustment.

2056014/1

8/30/19

91-19-02

Original publication.

Note:
This bulletin applies only to vehicles equipped with PR code I8F.
In addition to the symptoms listed below, this programming update proactively improves other infotainment
system characteristics.
The customer may report one or more of the following symptoms:
 Infotainment system freezes and/or reboots
 Infotainment system fails to boot up
 Display is blank or goes blank/black
 Loss of sound output
 Settings in the “Sound” menu may be unavailable
 Navigation system malfunctions
 Display image flickers

Technical Background
This procedure resolves the concern(s) specified above by updating the MIB2 Infotainment System
software to the latest level 0757.
Page 1 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-19-02 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2056014/2

Release date:

10/16/2019

Production Solution
NA.

Service
Note:
This technical bulletin must be read in its entirety before attempting the software update.
Software Update Procedure
 Connect Midtronics InCharge 940 (INC 940) or GRX3000VAS Tester/Charger to the vehicle’s 12 volt
battery
 Switch the ignition to the ON position.
 Switch ON the Infotainment System.
 Check the Software Version by pressing the “Menu” button.
 Page over in the Infotainment menu and select “Setup” from the touchscreen menu.
 In “System Settings”, scroll down to select “System information” from the touchscreen menu.

 If the current software level is
lower than 0757, proceed with
this Technical Bulletin.
 If the current software level is
greater than or equal to 0757,
this work procedure does not
apply.

Create the SD card with the SD Creator:
 Refer to Technical Bulletin 00-19-04 Set Up SD Creator to Obtain Software Updates (2054866).
 Use SD card part number 3G0.919.360.BH.

Page 2 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-19-02 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2056014/2

Release date:

10/16/2019

Update Programming:
 Connect the ODIS tester to the vehicle’s Data Link Connector (DLC).
 Initiate Guided Fault Finding (GFF) and allow the tester to complete interrogation of all modules.

 Once interrogation is complete,
click on the “Special Functions”
tab.
 Under “005F – Information
electronics control module 1
J794”, select “Adapting software”.

 From the SVM menu screen,
select option 2 “Software update
via measure code”.

 When prompted, enter
measure code P631.

 When prompted, select option 2 for “SD 1” or option 3 for “SD 2”.
 Insert SD card 3G0.919.360.BH into the applicable SD card reader.
 Confirm all additional prompts on the ODIS tester whenever prompted.
 Once the update is complete, exit GFF and remove the SD card.
Page 3 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-19-02 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

Transaction No:

2056014/2

Release date:

10/16/2019

Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range
From

VIN Range To

Atlas, Golf, GTI,
Golf R, Golf
Sportwagen,
Tiguan

2017-2018

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type 1)

HST

Damage Location
(Depends on Service
No.)

--

--

Damage
Service Number:
Code
9196

0039

GRO 2)

Parts Manufacturer
Labor Operation 3) : Update Programming

91961999 = see GFF Time expenditure

Labor Operation 3) : Charge Battery

27068950 = See Elsa for latest time units.

Causal Part: Select Labor Operation

91961999
Diagnostic Time 4)

GFF Time expenditure

01500000 = 70 TU max.

Road Test

01210002 = 00 TU

YES
NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2056014” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.
Page 4 of 5

© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-19-02 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions

4)

Transaction No:

2056014/2

Release date:

10/16/2019

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools
No special parts required.

Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940)
or
GRX3000VAS

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X and
ODIS Service with: current online updates

SD Card:

3G0.919.360.BH

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.