96 Time display in the instrument cluster and infotainment is fast or slow
96 19 44 2052836/2 October 22, 2019. Supersedes Technical Service Bulletin Group 96 number 18-29 dated
November 5, 2018 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A5, A5
Cabriolet,
RS5, and
RS5
Cabriolet

2018

Q7

2017

All

With analog instrument cluster

Q7

2018

000001 - 004549

With analog instrument cluster

A000001 - A022343
Or

With analog instrument cluster

N000001 - N006803

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised header (Updated models)
Revised Service (Added Note)
Revised Warranty (Added Labor Operations)
Revised Required Parts and Tools (Added table)

1

11/05/2018

Initial publication

Customer states:
 The clock is slow or loses time over a period of a week or two resulting in the clock being off by several
minutes.
 This is found only in MMI systems without navigation, with the time master being the cluster.

Technical Background
A deviation of the accuracy of the quartz-controlled clock in the instrument cluster and infotainment display can
deviate ± 1 second per day. This amounts to half a minute per month and is permissible.

Production Solution
Optimized parts in current series.

Page 1 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
Check the accuracy of the quartz-controlled clock with a precise (e.g. satellite-controlled) clock for several days.
Scenario 1

Below or ± 1 second per day:
 If the deviation is ± 1 second per day or less, the quartz-controlled clock operates within the
specification. Therefore no further repairs are necessary. Repairs cannot be accounted under
warranty.

Scenario 2

Above ± 1 second per day:
If the test with another clock shows a deviation above the permissible guidelines of ± 1 second
per day, follow the steps below:
 Using ODIS- right click on 17 Dash Board and select control module OBD.
 Select adaptation/parameter.
 Find source for synchronization of time.
 Change the source from internal clock to GPS.
 Select apply and enter login code 20103 to store.
 Disconnect the diagnostic head and close the hood, trunk, and doors then lock the vehicle for
15 minutes.
 Unlock the vehicle and go into date and time again to set the date and time using a known
good source.

Note:
The above only applies to PR- I8S. For PR- I8E replacing the instrument cluster is necessary.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9025

Damage Code:

0040

Labor Operations:

Instrument Cluster Replace (PR- I8E only)

9025 5500

See SRT

OR

Page 2 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Diagnostic Time:

GFF – Checking and clearing fault codes
included in existing labor operations

0150 0000

Time stated on
the diagnostic
protocol (Max 80
TU)

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

(PR- I8S only)

Claim Comment:

As per TSB #2052836/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Note:
Can only claim the replacement of the instrument cluster or the diagnosis.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual

See ETKA/ELSA

8W6920870 *

Instrument Cluster

01

Or
4M0920870 *

Additional Information
All part and service references provided in this TSB (2052836) are subject to change and/or removal.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Page 3 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.