TECHNICAL SERVICE BULLETIN
DEPARTMENT OF COMPLIANCE

VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218

Technical Service Bulletin: 10C-1106

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O

Integrity

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Safety

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Quality

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Customer Service

October 22, 2019

This Notice applies to your vehicle VIN listed above.

Dear Forest River Customer:
Forest River is alerting you to an issue involving certain 2020 – Rockwood - RLT8332SB and Flagstaff - FLT832RKSB
travel trailer recreational vehicles. Please see the information below which describes the issue and provides you with
details on the steps you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
The manufacturing plant discovered that the fridge might come loose from restraints while in travel mode.
OWNERS: WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the free repair. The vehicle
Owner is responsible for making arrangements to have the work completed. Please state you have been notified by
Forest River of the issue and provide the TSB number (located at the top of this page) to the dealership. It is also helpful
to give the dealership a copy of this letter when you take your vehicle in for the repair.
You may visit www.forestriverinc.com to search for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 2.50 hours. However, the dealership may need to keep your vehicle or schedule an
appointment with you for a later date to fit into their regular service schedule.
DEALERS: WHAT SHOULD YOU DO?
See the attached service instructions.
MAY FOREST RIVER ASSIST YOU FURTHER?
CONTACT
CUSTOMER SERVICE

PHONE NUMBER
(574) 642-8943

DEALER REPAIR CODES: Dealer Central
TECHNICAL SERVICE
BULLETIN NUMBER
DESCRIPTION
SECURE RESIDENTIAL FRIDGE WITH TOP ANCHOR
10C-1106
PER INCLUDED INSTRUCTIONS
DEALER REPAIR CODES: Dealer Connect
TECHNICAL SERVICE
BULLETIN NUMBER
DESCRIPTION
SECURE RESIDENTIAL FRIDGE WITH TOP ANCHOR
10C-1106
PER INCLUDED INSTRUCTIONS

REPAIR
CODE

ALLOWED
HOUR(S)

10-101106

2.50 HRS

REPAIR CODE
SB-387-03--003297

ALLOWABLE
HOUR(S)
2.50 HR.

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this service bulletin, you may be eligible for a refund of
previously paid repairs. Refunds will only be provided within the scope of this Technical Service Bulletin.
Page 1 of 2

TECHNICAL SERVICE BULLETIN

Please send the service invoice to the following address:
Rockwood/Flagstaff
Forest River, Inc.
Attn: WARRANTY MANAGER
201 West Elm Street
Millersburg, IN 46543

Sincerely,

Forest River, Inc.
Engineer
Office of Corporate Compliance

Page 2 of 2

8332SB/832RKSB
RESIDENTIAL REFRIGERATOR WALL REPAIR
Allotted Time: 2.5 hours

REQUIRED TOOLS AND MATERIALS
TOOLS

MATERIAL LIST



Screw Gun

Repair Kit (FR PART#:F100152973) Includes:



Small Pin/Panel
Router



Refrigerator Plywood Backer



STF10 or D-10
Staple Gun



L-shaped Plywood Backer



LP Detector Backer



SLS20 or L14
Staple Gun



Woodgrain Refrigerator Panel



Refrigerator Mounting Bracket



1” Woodgrain Batten Trim



(2) 2¼” Bolt w/ T-Nut



Caulk Gun



1/16” & 1/4”
Drill Bits



Panel Pry Tool



Screw Gun Bit
Extensions

BACKERS AND PANELS REQUIRED
1/2” PLYWOOD

1/2” PLYWOOD

3/8” PLYWOOD

WOODGRAIN PANEL



Locate the refrigerator panel on the outside of the unit.



Turn the valve off and disconnect the water line that leads to
the refrigerator by removing the fitting.



Remove the screws from the brackets located near the back,
bottom of the refrigerator.



Remove the screws from the bracket located on slide face
wall at the top, left side of the refrigerator. Use an extension
to reach the screws.

Upper Bracket

Shut-Off Valve

Back Brackets



Remove the bottom foot brackets on either side of the front
of the refrigerator. The refrigerator can now be moved out
of the cabinet.



Remove the 2 screws that secure the left side of the
theater seat to the floor.



Apply Sika Flex to the 6” x 30” backer. Fasten to the slide
face wall with 3 screws, 3” down from the ceiling.

Front Brackets
Theater Seat Screws

Backer in place, 3” below ceiling



Sand the top, left side of the refrigerator with 180 grit
sandpaper. Apply Sika Flex to the new bracket and
secure the bracket to the sanded area of the refrigerator
with ¾” screws.



Remove the LP Detector by removing the screws that
hold it to the cabinet. Disconnect the wiring by removing
the wire nuts.
New Bracket



Remove the screws along the bottom, right side of the
refrigerator cabinet and the screw on the front stile
cleat.



Add the new LP detector backer 20” from the floor to the top of
the backer, using a SFT10 staple gun from the outside of the
LP Detector Backer
cabinet.



Replace the earlier removed screws that fasten the cleat to the
floor. Move the screws so new holes are made.



Using a 1/16” drill bit, drill two pilot holes down through the
cleat, where the LP detector used to be. Be care not to splinter
the bottom of the slide out.

Location for holes



From the outside of the unit, drill up, through the slide floor
pilot holes with a ¼” drill bit.



Hammer in the T nuts into the holes and install bolts from under
the slide into the T nuts.



Add anti-wick if there are any splinters showing plywood on the
bottom of the slide.



Fasten the L-shaped backer to the front, bottom with an SLS
staple gun, as shown below.

Anti-wick
any splinters

Location for holes



Remove the trim on the right side of the cabinet and overlay the
décor panel over the existing panel. Fasten using a SFT10 staple
gun. The trim on the ceiling, butting up to the old panel, will
need to be cut the thickness of the panel, allowing it to be flush
with the new panel.



Install the 1” batten trim around the perimeter of the new panel
with a SFT 10 staple gun.



Rout out the LP Detector hole through the new panel using a pin
router.



Reinstall the screws in the LP detector and rewire black to black
and white to red using wire nuts.



The refrigerator can now be reinstalled. Make sure that all
brackets are fastened to the floors and wall (including the new
bracket). Reconnect the water line to the shut off valve.

Cut Trim

LP Detector