News Channel Update |
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers,
Service Managers, Parts Managers
RE: Service Campaign 2018070004
Launch Notification
Replace Left and Right Exhaust Gas Turbocharger
MY15-17 166 292 (GL-Class, GLE Coupe-Class, GLS-Class)

Vehicle Compliance & Analysis
FROM: Gregory Gunther, Department Manager, Vehicle Compliance and
Analysis, Engineering Services
DATE: September 27, 2019

IMPORTANT SERVICE CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Daimler Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Service Campaign Launch Notification
Campaign No. :

Campaign Desc. :

2018070004

1804P09A97

September 27, 2019

Replace Left and Right Exhaust Gas
Turbocharger

This is to notify you of a Service Campaign Launch regarding the left and right exhaust turbocharger in 53 Model Year (“MY”) 2015-2017
GL-Class, GLE Coupe-Class and GLS-Class (166 and 292 platform) vehicles. Affected VINs will be flagged in VMI as “OPEN” on September 27,
2019.

Background
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain
Model Year (“MY”) 2015-2017 GL-Class, GLE Coupe-Class and GLS-Class (166 and 292 platform)
vehicles, the installed exhaust turbocharger might not meet current production specifications.
Under certain conditions and over an extended period of time, it is possible that the turbocharger
might fail, impacting engine performance.
MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will replace the
exhaust turbocharger on the affected vehicles.

Issue

What We’re Doing
Parts

The remedy is available and can be performed.

Vehicles Affected
Vehicle Model Year(s)

2015-2017

Vehicle Model

GL-Class, GLE Coupe-Class and GLS-Class

Vehicle Populations
Total Population

53

Next Steps/Notes
AOMS

This campaign may generate questions from your dealers.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Daimler Company

Sandy Springs, GA 30328

770.705.0600

Campaign No. 2018070004, September 2019

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT: Models GLE Coupe-Class, GL-Class and GLS-Class (292, 166 platform) vehicles
Model Years 2015-2017
Replace Exhaust Turbocharger

Daimler AG ("DAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model
Year (“MY”) 15-17 GLE Coupe-Class, GL-Class and GLS-Class (292, 166 platform) vehicles, the installed
exhaust turbocharger might not meet current production specifications. Under certain conditions and over
an extended period of time, it is possible that the turbocharger might fail, impacting engine performance.
An authorized Mercedes-Benz dealer will replace the left and right turbocharger on the affected vehicles.

Prior to performing this Service Campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired. Always Check VMI for any open campaigns, and perform accordingly.
• Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.

Approximately 53 vehicle is affected.

Order No. P-SC-2018070004
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.

2

Code 468 corresponds to active driving stability (ARS).

Work procedure

1. Replace left and right exhaust gas turbochargers.
For basic data, see AR09.40-P-6025GQC.
Contrary to the AR document, do not change the engine oil for this measure.

Primary Parts Information
Qty. Part Name

1
1
1
1
1
1
2
6
4
2
2
2
2
2

Part Number

Right exhaust gas turbocharger
Left exhaust gas turbocharger
METAL, SOFT-MAT., seal left
METAL, SOFT-MAT., seal right
PROFILE CLAMP for exhaust left
PROFILE CLAMP for exhaust right
MULTI-HOLE SEAL left and right exhaust
O-RING coolant line
O-RING oil feed line
O-RING oil return line
METAL SEAL WITH BEAD to left and right turbocharger
O-RING to turbocharger left and right
O-RING to turbocharger left and right
O-RING between damper filter and clean air line left & right

Estimated
Replacement
Rate
A 276 090 32 80 80 100%
A 276 090 33 80 80 100%
A 274 142 00 80
100%
A 276 142 09 80
100%
A 000 995 36 33
100%
A 000 995 35 33
100%
A 276 142 03 80
100%
A 026 997 16 45
100%
A 024 997 10 45
100%
A 026 997 28 45
100%
A 651 096 03 80
100%
A 025 997 47 45
100%
A 025 997 46 45
100%
A 025 997 32 45
100%

Warranty Information
Operation: Replace left and right exhaust gas turbochargers (02-2354)
Extra work for: vehicles with code 468 (02-2355)
Damage Code
09 930 38 7

Operation Number
Labor Time (hrs.)
02-2354*
4.1
02-2355
0.7
* Includes: Remove/install front and center section of engine compartment lining
Note
Operation labor times are subject to change

P-SC-2018070004

Mercedes-Benz USA, LLC
Christian Treiber
Vice President
Customer Services

SERVICE CAMPAIGN# 2018070004
Replace Exhaust Gas Turbocharger
October, 2019

SERVICE CAMPAIGN# 2018070004
Replace Exhaust Gas Turbocharger

October, 2019

2018070004

Dear Mercedes-Benz Owner:
On behalf of Mercedes-Benz USA, LLC (“MBUSA”), I wanted to take a moment to thank you for choosing
Dear
Mercedes-Benz Owner:
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We hope that you’re enjoying your vehicle. Here at MBUSA, we are committed to
delivering an exceptional ownership experience.
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367-6372).
contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800367-6372).
We apologize for any inconvenience this situation may cause you.

We apologize for any inconvenience this situation may cause you.
Sincerely,
Sincerely,

Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600

VIN: Vin

VIN:

IMPORTANT

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW,
place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner
so that we may contact them.

 EXPORTED
 LEASE, VEHICLE RETURNED
 SCRAPPED

 SOLD
 STOLEN
 OTHER

 NEW OWNER INFORMATION

 MY NEW NAME OR ADDRESS IS:

Last Name, First Name

Street

Apt

City

State

ZIP

Email Address

Phone (numbers only)

----------------------------------------------Date

Mobile (numbers only)

---------------------------------------------------------------------------------Signature

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Service
If you have already paid to have this service condition corrected, you may be eligible to receive reimbursement. Requests
for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would
have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your
dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check or copy of credit card receipt).
• Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.