August 2019
Dealer Service Instructions for:

Customer Satisfaction Notification V81

Incorrect Spare Wheel
Remedy Available
2019

(DT) Ram 1500 Pickup

NOTE: Some vehicles above may have been identified as not involved in this
recall and therefore have been excluded from this recall.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The spare wheel on about 464 of the above vehicles may be equipped with a spare
wheel different than what is indicated on the Monroney label.

Repair
Visually inspect the spare wheel. Compare this to the vehicle’s Monroney label or
the vehicle’s equipment list.

 Copyright 2019, FCA US LLC, All Rights Reserved(kka)

Customer Satisfaction Notification V81 – Incorrect Spare Wheel

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Parts Information
Part Number

Description

04755197AA

Spare Wheel, Aluminum (sales code W1F)

04755196AC

Spare Wheel, Steel (sales code W1C)

02073355

Stem, Wheel

Parts Return
No parts return required for this campaign.

Special Tools
No special tools are required to perform this service procedure.

Customer Satisfaction Notification V81 – Incorrect Spare Wheel

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Service Procedure
Spare wheel/rim replacement procedure
1. Remove the access cover located on the side of the front passenger’s seat. To
remove the cover, pull the front part of the cover (closest to the front of the
seat) toward you to release a locking tab. Once the front of the cover is loose,
slide the cover toward the front of the seat until it is free from the seat frame,
then remove cover (Figure 3).

ACCESS COVER

Figure 3 – Access Cover

2. To remove the jack and
winch tools, turn the bolt
counterclockwise then
remove the wing bolt
and slide the assembly
out from under the seat
(Figure 4).

VEHICLE JACK

WING BOLT

Figure 4 – Wing Bolt Removal

Customer Satisfaction Notification V81 – Incorrect Spare Wheel

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Service Procedure [Continued]
3. Release the tool bag straps from the jack and remove winch tools from bag
(Figure 5).

Figure 5 – Winch Tools

4. Assemble the winch tools for lowering/raising the spare tire (Figure 6).

Figure 6 – Assembled Tool

Customer Satisfaction Notification V81 – Incorrect Spare Wheel

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Service Procedure [Continued]
5. Using a trim stick remove the access cover near the top right side of the rear
bumper (Figure 7).

ACCESS COVER

TRIM STICK

Figure 7 – Access Cover

6. Insert the tool into the cone-end of the receiving end and turn counterclockwise
to lower the spare tire, then remove tire from the winch (Figure 8).

LUG WRENCH

WINCH CABLE

Figure 8 – Spare Tire Removal

Customer Satisfaction Notification V81 – Incorrect Spare Wheel

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Service Procedure [Continued]
7. Disconnect the winch cable from the tire and remove the tire from the vehicle
wheel (Figure 9).
8. Remove the tire from the wheel and install onto the NEW wheel with a NEW
valve stem, balance and set tire pressure according to the vehicle’s tire placard
label.

SPARE TIRE RETAINER

Figure 9 – Spare Tire Winch Release

NOTE: Dealers are required to drill a half inch hole into the removed
wheel, and dispose it in accordance to their state rules and regulations.
9. Align the spare tire to the underbody and insert the winch cable end into the
center of the wheel (Figure 9).
10. Turn the winch in the clockwise direction until the tire is fully retracted into the
spare tire area (Figure 8).
11. Reinstall the access cover (Figure 7).
12. Disassemble the winch tools and place them into the storage bag.
13. Strap the storage bag to the jack and insert the assembly under the passenger
seat, making sure to align the jack end to the wing bolt (Figure 4).
14. Align the access cover to the seat and install the cover (Figure 3).
DANGER: After using the winch tools, always reinstall them in the original
carrier and location. While driving you may experience abrupt stopping, rapid
acceleration or sharp turns. A loose jack, tools, bracket or other objects in the
vehicle may move around with force, resulting in serious injury.

Customer Satisfaction Notification V81 – Incorrect Spare Wheel

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Service Procedure [Continued]
14. Return the vehicle to the customer.

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Time
Number
Allowance
Inspect for correct spare wheel

22-V8-11-81

0.2 hours

Inspect and replace spare wheel

22-V8-11-82

0.6 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Customer Satisfaction Notification V81 – Incorrect Spare Wheel

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Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Incorrect Spare Wheel (Rim)

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

V81

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2019 (DT) RAM
1500 Pickup] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The spare wheel on your vehicle may be equipped with a spare wheel different than what is
indicated on the Monroney label.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION
FCA will repair your vehicle free of charge (parts and labor). To do this, your dealer
will inspect and if required replace the spare wheel. The estimated repair time is about an hour.
In addition, your dealer will require your vehicle for proper check-in, preparation, and checkout during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN V81.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.