T-SB-0090-19

Rev1

August 2, 2019

2020 Avalon, Avalon HV Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2020

Avalon, Avalon HV

ADDITIONAL INFORMATION

REVISION NOTICE
September 9, 2019 Rev1:
 The Before Inspection, Walkaround Inspection, and Under Vehicle (On Hoist) section has been
updated.
Any previous printed versions of this bulletin should be discarded.
Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:


Careful inspection for paint chips/scratches and body dents/dings.



Proper operation of electrical accessories.



Interior cleanliness.



Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 9 of “Final Inspection and Cleaning.”)
A new PDS Check Sheet has been developed for the 2020 model year Avalon and Avalon HV.
Some check points have been added, expanded, or clarified. Bulletins are available for items
in bold type.
Warranty Information
OP CODE

DESCRIPTION

001013

Pre-Delivery Service (PDS)

MODEL

TIME

Avalon

1.0

Avalon HV

1.0

© 2019 Toyota Motor Sales, USA

OFP

T1

T2

–

–

–

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T-SB-0090-19

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August 2, 2019

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2020 Avalon, Avalon HV Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during the PDS, the required service
should be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
PDS Check Sheet in the customer’s file. If you cannot produce a completed form for each
retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be
subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed, separate time flags must be punched for each repair.

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*

PART NUMBER

QTY

TSADVUNIT

Techstream 2.0

TS2UNIT
ADE

1

Techstream Lite

TSLITEPDLR01

Techstream Lite (Green Cable)

TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 14.20.019 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

Before Inspection

When performing new car PDS, install the D/C cut fuse before moving the vehicle from the storage
lot so that Functional Operation checks can begin as soon as the vehicle is moved into the
service stall.
Install D/C cut fuse (25A)* – see Check Sheet
NOTE
The D/C cut fuse is removed only on vehicles going to Hawaii, Puerto Rico, Saipan, Guam, and
American Samoa.

Initialize seat ECU (Procedure 2) – (Avalon / Avalon HV)
Initialize/update the Entune™ 3.0 App Suite Connect – T-SB-0008-19
© 2019 Toyota Motor Sales, USA

T-SB-0090-19

Rev1

August 2, 2019

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2020 Avalon, Avalon HV Pre-Delivery Service (PDS)
Functional Operation

Apply parking brake, turn vehicle on (engine off), place gear selector in “R,” turn on lights and rear
defogger, unlock all doors, and release fuel door and trunk hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check USB and 12V power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation*/backup camera systems and set clock
For navigation, set the destination search area to local position.
Add dealer contact information for Call Dealer head unit function* – OM07018U
(Entune™ 3.0 Audio Plus and Premium Audio only.)
See Multimedia System Owner’s Manual pg. 62 – 63 (Entune™ Premium Audio) and
pg. 64 – 65 (Entune™ 3.0 Audio Plus).
9. Install shift-lock override button cover
Check sliding roof*
11. Check rear sunshade operation*
Walkaround Inspection

Starting at the left front door, check window and door lock operation from master power switch,
if equipped. Continue around vehicle in a counterclockwise direction checking each door and
window operation, child door locks, seat belts, interior condition, all lights, and luggage
compartment contents. Finish by checking headlight aim.
1. Check Smart Key system – (Avalon / Avalon HV)
2. Check door and door lock operation, including each wireless remote control/theft
deterrent system*
3. Check window operation
4. Check that engine starts with all keys
5. Check that child safety door locks are in normal (unlocked) position
6. Check seats and seat belt operation
7. Check rear defogger/rear view mirror defogger*
8. Check side marker, tail, backup, and license plate lights
9. Check luggage compartment light* and trim appearance

© 2019 Toyota Motor Sales, USA

T-SB-0090-19

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August 2, 2019

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2020 Avalon, Avalon HV Pre-Delivery Service (PDS)
Walkaround Inspection (continued)

10. Adjust spare tire pressure, inspect for damage, and check jack and tool installation
11. Check headlight aim
Refer to the Repair Manual for procedures.

Under Hood

1. Check engine oil level
2. Check brake fluid level
Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check inverter coolant level*
5. Check windshield washer fluid level
6. Check battery State-Of-Charge (SOC) using digital battery system analyzer
Refer to Service Bulletin No. T-SB-0007-19, Battery Maintenance During PDS.
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC reading on the space provided on
the Check Sheet and attach the printout to the Check Sheet.

Inspect for fuel, oil, coolant, and other fluid leaks

Battery Maintenance*

1. Perform HV battery check and maintenance – T-SB-0006-19

Under Vehicle (On Hoist)

1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just before delivery to the customer.

2. Inspect tires for defects/damage
3. Initialize Tire Pressure Warning System (TPWS) – see Check Sheet
4. Install wheel covers/caps/spare tire wheel covers*
5. Check hybrid transaxle fluid level*
6. Inspect for fuel, oil, coolant, and other fluid leaks
7. Inspect under the vehicle for damage, rust, etc.

© 2019 Toyota Motor Sales, USA

T-SB-0090-19

Rev1

August 2, 2019

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2020 Avalon, Avalon HV Pre-Delivery Service (PDS)
Under Vehicle (On Hoist) (continued)

8. Visually check bolts and nuts on chassis and powertrain for looseness
9. Install front wheel opening extension pads – see Check Sheet

Road Test

A complete road test helps promote customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine operation at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check transmission operation
Check automatic transmission operation, if equipped, including operation in each range,
neutral start switch, and shift-lock system.
Check manual transmission operation, if equipped, including shift lever/linkage, operation in
each gear, and clutch engagement, disengagement, chattering, and unusual noise.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check blind spot monitor system*
10. Check front and rear* heater and A/C operation
11. Initialize panoramic view monitor system (PVM) – (Avalon / Avalon HV)
12. Check cruise control operation*
Check cruise control, including ON-OFF switch, Set/Coast, Resume/Accel, and
Cancel functions.
© 2019 Toyota Motor Sales, USA

T-SB-0090-19

Rev1

August 2, 2019

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2020 Avalon, Avalon HV Pre-Delivery Service (PDS)
Road Test (continued)

13. Check front seat heater/ventilation* operation
14. Check driver’s seat memory operation*
15. Calibrate intelligent clearance sonar system* (Procedure 4) – (Avalon / Avalon HV)

Final Inspection and Cleaning

1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Customer information labels, such as the fuel caution, airbag warnings, and bumper labels, must be
left on the vehicle until delivery to a retail customer.

2. Visually inspect all interior parts for installation, fit, damage, dirt, etc.
3. Verify floor mat application and install using retainers* – T-SB-0158-18
4. Verify green light is illuminated on SOS (Safety Connect) button*
5. Remove Rapgard™ and clear protective bumper film*
Ensure that all glue residue is removed.
6. Wash and clean vehicle
7. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
8. Inspect exterior body parts for proper installation, damage, rust, etc.
9. Place service reminder sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the service reminder sticker
to the inside of the windshield, top left corner. You may use your current service
reminder sticker.
10. Place Owner’s Manual portfolio* in glove box
11. Install front license plate and mounting bracket* – see Check Sheet
12. Perform Techstream Health Check
Perform a Health Check to ensure that Diagnostic Trouble Codes (DTCs) are not present.
Health Check results can be printed for the customer at delivery, or for the dealer file, using
the Diagnostic Report function.
*Inspect or install when equipped or required.

© 2019 Toyota Motor Sales, USA