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SUBJECT:

GENERAL PDI PROCEDURES FOR
2020 OUTLANDER PHEV

No:

TSB-19-00-014

DATE:

September 2019

MODEL:

2020 Outlander PHEV

CIRCULATE TO:

[ ] GENERAL MANAGER

[ X ] PARTS MANAGER

[ X ] TECHNICIAN

[ X ] SERVICE ADVISOR

[ X ] SERVICE MANAGER

[ X ] WARRANTY PROCESSOR

[ X ] SALES MANAGER

PURPOSE
This bulletin contains Pre-Delivery Inspection (PDI)
procedures, both technical and detail, specific to the 2020
Mitsubishi Outlander PHEV. Please refer to the PDI
instructions in this bulletin when preparing new Outlander
PHEV vehicles for sale and delivery (in U.S. market ONLY).
Welcome Delivery folders, containing a Pre-Delivery
Inspection form, and a Sales Delivery form, should be used
for all PDIs. One is shipped to dealers inside each vehicle.

NOTE: Items shown as underlined and/or in red text are IQS (Initial Quality Survey) sensitive items.
Give extra attention to these items for improved IQS and customer satisfaction.

BULLETIN CONTENTS:
BACKGROUND INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TECHNICAL INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BEFORE YOU START . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A. Vehicle Readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B. Interior Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C. Walkaround . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
D. Under hood & Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E. Under Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
F. Road Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
G. Final Steps for Technical Inspection . . . . . . . . . . . . . . . . . . . . . . . . .
DETAIL INSPECTION
A. Detailing Before PDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B. Detailing After PDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CUSTOMER DELIVERY PREPARATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
COMPLETING THE PDI FORM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PARTS INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WARRANTY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAMPLE PRE-DELIVERY INSPECTION FORM . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Copyright 2019 Mitsubishi Motors North America, Inc.

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Continued

The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

(4863)

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TSB-19-00-014

BACKGROUND INFORMATION
The 2020 Outlander PHEV requires specific steps for a thorough PDI. The processes described in
this bulletin were developed to ensure a “fault-free” delivery of hybrid vehicles. As in previous PDI
instruction bulletins, the Technical and Detail procedures are divided into separate sections.
This bulletin contains general descriptions of most required Technical and Detail inspection checks
organized in a logical and time-efficient order. The Technical and Detail procedures are divided into
separate sections. It is critical that all the steps are completed while keeping the vehicle clean
inside and out during the entire PDI process.
The PDI process is important. Remember to:
D
D

Avoid pressure to rush through PDI.
Never skip steps on the PDI form and always use it to confirm you have completed all steps.

Once you are familiar with these procedures, the PDI form acts as a guide to the process.
Complete the 2018-2019 PDI Technical and/or Detail Test from the Mitsubishi Academy at
www.MitsubishiAcademy.com, if you haven't already done so, as well as all courses specific to the
PHEV (Plug-in Hybrid Electric Vehicle).
NOTE: If any repairs are needed, ensure they are made before the customer takes delivery of the vehicle.
Any defects in materials and/or workmanship discovered during PDI should be corrected and
claimed under warranty. Adjustments and repairs are not part of the PDI flat rate time.

SPECIAL SAFETY INSTRUCTIONS
!

WARNING

When charging the vehicle, to reduce the risk of electric shock or fire due to electric leak,
always use an outlet protected by a ground fault circuit interrupter (GFCI), rated for 15A or
more, that is connected to a dedicated branch circuit.
Wiring harnesses wrapped in orange plastic are high voltage (330V) circuits. Severe or fatal
injury can occur if the following precautions are not followed:
D

Always wear insulated Personal Protective Equipment (PPE). These are ESSENTIAL tools and
are included with the new dealer tool kit. Missing or damaged tools can be ordered online
through the mitsubishidealersolutions.com website, or by calling Bosch Automotive Service
Solutions at (888) 727-6672.

D

Ensure the ground is dry and clear of debris.

D

If a high voltage connection requires attention, always refer to the Service Manual for
instructions, and disconnect the high voltage plug located on top of the main drive lithium-ion
battery, behind the center console in the 2nd row floorboard.

D

Never directly touch any exposed high voltage wiring cables, protective covers detached from
high voltage components, or high voltage components that might be damaged.

D

If leakage of a clear, odorless fluid is observed under the body, it may be electrolyte leaking
from the main drive lithium­ion battery. This electrolyte is flammable, and poisonous acid gas
will evaporate from the electrolyte. Wear an organic mask, solvent­resistant gloves (or
heavy­duty rubber gloves) and eye protection. Use an absorption mat or sand to absorb spilled
electrolyte.

D

If electrolyte comes into contact with your skin, flush with water immediately.

D

If electrolyte gets into your eyes, do not rub your eyes. Immediately flush your eyes with a large
quantity of water and seek medical treatment as soon as possible.

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TSB-19-00-014

The following TSBs are quoted in this bulletin. You should be familiar with their details before
beginning. All are available on MEDIC.
S TSB-92-51-001, “Paint Damage Identification and Repair Procedures”
S TSB-97-00-006, “Rap-Film and Adhesive Residue Removal Procedures”
S TSB-00-00-002, “Rap-Film Adhesive Residue Removal”
S TSB-09-31-005, “Aluminum Alloy Wheel Cleaning Recommendations and Requirements”
S TSB-12-00-009, “Floor Mat Selection and Installation: Avoiding Pedal Entrapment and/or
Interference”
S TSB-12-31-001, “General Service Information for the Tire Pressure Monitoring System - Revised”
S TSB-19-00-008, “Load Carrying Capacity Reduced Label - Revised”

Refer to the following diagram for the basic system components of the Outlander PHEV.
Main Drive Lithium-ion
Battery (under floor)
Gasoline Engine
(4B11 2L)

PHEV System Components
EV Charge Ports
Rear Motor Control
Unit (controls rear
motor)

Front Power Drive
Unit (controls front
motor)

12V Starter Battery
(not shown)

Front Electric Motor
(60 kW)

Service Plug for
Main Drive Battery

Generator
(charges drive battery)

Fuel Tank

Rear Electric Motor
(60 kW)

TECHNICAL INSPECTION
The Detail Specialist should complete the “DETAILING BEFORE PDI” section before handing the vehicle
off to the Technician for PDI Technical Inspection. Refer to the DETAIL INSPECTION section of this
bulletin for complete detailing information for both before and after Technical Inspection.

Use the PDI form and this PDI bulletin as a guide. After completing each step, check off that
procedure on the form. The sequence in which you perform the steps may vary depending on your
dealership's procedures, facilities, and the vehicle itself. Be sure that all steps that apply are
checked on the form. Be sure the PDI form is signed and dated, and copies filed in the “vehicle
packet” and service file at your dealership. If you have questions about checking a specific feature
or specifications, refer to the Service Manual, new model training guides, and/or the Owner's
Manual for details.
!! IMPORTANT !!
DO NOT offer any vehicle for sale if it has an outstanding recall campaign. Doing so subjects the
dealer to large fines. Check the Superscreen for possible outstanding recalls.

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BEFORE YOU START:
Make sure the following information is recorded in the proper spaces on the PDI form.
D
D
D

Repair order number
Dealer stock number
Model Year

D
D
D

Ignition key code
Wheel lock code (if equipped)
Vehicle Identification Number (VIN)

NOTE: If materials shipped in the glovebox are removed and stored separate from the vehicle due
to a dealer's internal procedures, they must be returned to the glovebox prior to retail delivery.
This includes: 1) Owner's Manual, 2) Warranty and Maintenance Manual, 3) Tire Warranty
Statements, 4) Smartphone Link Display Audio owner's manual, and any other items meant for the
customer.

A. VEHICLE READINESS
Before you start the inspection, retrieve the wheel covers, remote transmitters, and any other
shipped loose items from the cargo area and/or glovebox as applicable.
1.

*** IMPORTANT ***
RECALLS - Check the Warranty Superscreen for open Recalls or Service Campaigns. Make sure
any open open Recall or Service Campaign is performed BEFORE the vehicle is road tested.

The Outlander PHEV is equipped with the One-touch Start System (OSS) (also called Push button
starting), used with FAST Key (Free-hand Advanced Security Transmitter).

FAST Key
(with Battery Charge
OFF Button)

2.

Confirm the IOD connector is firmly engaged (pushed down).
NOTE: The IOD connector is typically engaged at the port.

The POWER switch must be OFF for this step. If the POWER button (also called POWER switch,
ignition switch, or electric motor switch) is turned “ON” while the IOD connector is disengaged,
a warning message “EV System Service Required” will be shown on the Multi Information Display
(MID). This is normal. However, if the IOD connector is engaged (pushed down) with the POWER
switch “ON” a DTC will be stored and must be erased before Customer Delivery. To avoid setting
the DTC, make sure the IOD connector is engaged only with the POWER switch “OFF.”
!! IMPORTANT !!

Do NOT remove the IOD connector once it is engaged. For PHEV vehicles,
the IOD connector must remain engaged even while in storage. Also, do NOT disconnect the
negative battery terminal.
NOTE: If the relay box cover is protected by RAP-film, remove it at this time.

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TSB-19-00-014

Ignition Off Draw (IOD)
Connector

During shipping of Mitsubishi vehicles, dark current is
minimized by not connecting the IOD connector. It is
positioned in the disconnected position (pulled up)
and must be connected by pressing it down for the
affected circuits to be completed.
The IOD is a yellow, sliding, fuse holder located in the
underhood fuse box. To complete these circuits, push
down firmly on the holder until it engages.

3.

Start the electric motors and engine to check
starting performance.
The electric motors should start quickly using all
FAST keys. With vehicle stationary, press the brake
pedal, then press the POWER button to the ON
position. Then press the Charge switch to start the
engine (see step 4 for more details).
If the indicator in the POWER button does not
illuminate at all (refer to table below), one or more
keys may not have been registered, or there may be
an immobilizer system fault. Refer to the Service
Manual for diagnostic procedures, and use MEDIC
and/or the Mitsubishi Dealer Link (MDL) site to
search for TSBs relating to immobilizer key
registration policies and procedures.

Battery
Charge
Switch

POWER Button
Indicator

Power Supply Mode

Indicator

OFF

Not illuminated

ACC

Illuminated in amber

ON

Illuminated in blue

ON (after the plug-in hybrid
EV system starts)

Extinguished at 3 seconds after the
plug-in hybrid EV system starts

System error

Flashes in amber

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4.

Check the Main Drive Lithium-Ion Battery (traction battery) charge level on the Combination
Meter Drive Battery gauge.
Press the POWER button to the ON position (blue LED). Confirm the battery level gauge on the
instrument panel displays sufficient charge to complete PDI. Charge the traction battery if
necessary.
D

If no segments are displayed, press the Battery Charge switch to start the engine and
charge the Drive Battery until 1 segment is shown on the Drive Battery gauge (see below).
No Segments Displayed

D

Press Battery Charge Switch

One Segment Displayed

If one or more segments are displayed, press the POWER button to enable “READY” mode
and maintain for 30 minutes. This will charge the 12V auxiliary battery.

One or More Segments Displayed

Press POWER button

“READY” Mode Enabled

Every 20 days:

5.

D

Press the Battery Charge switch, and allow the engine to run for 5 minutes. This action
charges the Drive Battery.

D

After 5 minutes, shut the engine OFF. Press the POWER button to enable “READY” mode, and
leave in this position for 30 minutes. This action charges the 12V auxiliary battery.

D

After 30 minutes, press the POWER button again to shut the system OFF.

Check that the integrated Mitsubishi EV charging cable and the Charging Circuit Interruption
Device (CCID) hanging cord are stored under the rear hatch floor panel in the cargo area.
EV Charging Cable & CCID Hanging Cord in Cargo Area

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6.

7.
8.

Verify Immobilizer and OSS operation.
For vehicles with FAST key and OSS, separate the transmitters and enter the vehicle with one
transmitter at a time and put the vehicle into “READY” mode. If the vehicle does not display
“READY” mode, confirm the IOD has been firmly connected.
Verify presence of all shipped loose items (e.g. floor mats, wheel covers, wheel caps, etc.).
Refer to MEDIC, or the MDL for any general or model-specific PDI TSBs. Be sure all instructions
on those TSBs are performed.

B. INTERIOR FUNCTION
! WARNING

Apply the parking brake and put the vehicle into “READY” mode during these

inspections.
NOTE: To apply the electric parking brake, pull up on the switch as shown.
Pull Up Electric Parking Brake Switch

“READY” Mode

1.

Check SEAT ADJUSTMENT, SEAT BELTS, and HEAD RESTRAINTS.
SEAT ADJUSTMENT and SEAT BELT/HEAD RESTRAINT OPERATION
a. Confirm that manual seat track and seat back adjusters operate and lock throughout their
entire travel (front seats). Leave the seat height adjuster in the lowest position for
maximum head room (if equipped).
b. Check power seat operation (if equipped) including seat back adjustments.
c. Check power lumbar operation in driver's seat.
d. Check heated seat operation (if equipped) in LO and HI settings.
e. Check operation and latching of rear (second row) seats.
f. Check HEAD RESTRAINTS
Ensure all head restraints are properly installed. Inspect the height adjuster for ease of
operation.
g. Check ALL SEAT BELTS for condition and operation.
D Inspect all seat belts to ensure they connect and hold properly.
D Inspect operation of the shoulder height adjuster and condition of the seat belts, and
anchors.
D Inspect for proper seat belt retraction.
D Check that safety labels regarding use of seat belts and air bags are in place.

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D
D
D

Make sure the second row seat belts are properly secured in the clips on the quarter
trim (if equipped).
Latch SECOND ROW CENTER SEAT BELT: Due to its unique arrangement, latch the center
seat belt for the second row seat for display purposes (refer to TIN-13-52A-001 for
details).
On vehicles with locations for anchoring seat belts when they are not in use, make sure
the seat belt ends are properly secured in those positions.

2.

PASSENGER AIRBAG AND SEATBELT LIGHT FUNCTIONS.
Sit in the front passenger seat and verify the passenger airbag light goes out. Verify the
passenger seat belt reminder light comes on when the seat belt is unfastened, and goes off
when it is fastened.

3.

HEATED STEERING WHEEL (if equipped).
Verify proper operation.

4.

Check operation of all WINDOWS, including SUNROOF (if equipped).
WINDOWS: Check for proper window tracking, complete up and down travel, and proper sealing.
NOTE: Check the lockout and AUTO-down and up functions.

Vehicles equipped with AUTO-up power window function: Ensure the safety mechanism
functions normally. Refer to Group 42A - BODY, in the Service Manual for the proper checking
procedure.
SUNROOF: Ensure all controls work properly, including one-touch operation. Ensure the sunroof
closes tightly, and the tilt-up feature works. Open and close the sunroof two times to ensure
the timing of the functions work properly. Refer to the Service Manual and perform the proper
test for the vehicle.
!

WARNING If the 12V auxiliary battery is disconnected during PDI for any reason, the
learned position for the driver's window auto up will be erased, the anti-trap function cannot be
activated, and injury or vehicle damage can occur. To reinitialize this position for the driver's
window, follow the Learning Procedures of Power Window Fully Closed Position in Group 42A Body of the Service Manual, then confirm proper operation.
NOTE: If adjustments are required, refer to the appropriate Service Manual procedures and submit a
warranty claim for adjustment.

5.

MULTI-INFORMATION DISPLAY (MID)
Verify the MID screens display in English. If desired, the language can be changed to French,
Spanish, Japanese, German, or Italian. Refer to the Owner's Manual for Instructions on changing
the displayed language.
MULTI INFORMATION DISPLAY

MID with Start-up Screen

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6.

INTERIOR AND INSTRUMENT PANEL LIGHTS.
Check that all interior lights operate:
D
D
D
D

Dome light(s)
Map light(s)
Vanity mirror light(s) (if equipped)
Instrument panel illumination and
dimmer function

D
D
D
D
D

Door courtesy lights
Cargo area light (if equipped)
Sunroof ambient lighting (if equipped)
Accessory interior lighting (if equipped).
Glove box light (if equipped)

NOTE: Adjust instrument panel illumination to the brightest level. Position the dome light switch so
the light is on when the door is open, and off when the door is closed.

7.