NHTSA ID Number: 10166267
Manufacturer Communication Number: SERV473 Recall
TSB/Document Date: 2019-10-21
Summary
TSB - PROTORQ SNAP RING RECALL
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Recall 15V-649 - Population List
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ProTorq Snap Ring Inspection
Work Instructions
1:
2:
3:
3a:
4:
5:
Remove hubcaps to access Stemco ProTorq nut
Inspect ProTorq nut using a flashlight. Please compare this for the attached
diagram of unacceptable installations.
If the snap ring is installed correctly, please skip to step 4.
If the snap ring is not installed correctly please re-install the snap ring per the
attached Stemco instructions.
Reinstall the hubcap with a new seal, and refill with any lubricant that was lost in
the inspection process.
Fax the below inspection form to: 912-644-2164
*Please note that special care must be exercised for any trailers equipped with a tire
inflation system. If you have any questions regarding the correct removal and
reinstallation of the hubcaps on trailers equipped with tire inflation systems, please
contact Great Dane
Customer Service at 912-644-2260 for instructions for your specific
application.
Roadside Front:
Curbside Front:
Please Circle
Please Circle
Pass or Fail
Pass or Fail
Roadside Rear:
Curbside Rear:
Please Circle
Please Circle
Pass or Fail
Pass or Fail
VIN:
Unit Number:
Date:
Location of Inspection:
Technician’s Name:
IMPORTANT SAFETY RECALL NOTICE
NHTSA Recall 15V-649
Date
Customer
Address
Address
City, State, Zip
VIN’s
Re: PRO-TORQ Axle Spindle Nut Keepers
To Whom It May Concern:
This notice is being sent in accordance with the requirements of the National Traffic Motor Vehicle
Safety Act.
Great Dane Trailers has decided that a defect exists in certain model year 2016 dry freight van trailers and
converter dollies manufactured at our Kewanee, IL plant. We have determined that the axle nut retaining
clips may not have been properly seated or may have been omitted. Disengagement or omission of the
axle nut retaining clips could lead to excessive wheel end play and/or result in a loss of control or a crash.
To address and remedy this defect, Great Dane Trailers has produced a field inspection and repair
procedure. You should immediately present the trailers referenced on this letter to a Great Dane Branch
or Dealer service facility for inspection of the PRO-TORQ wheel end retainer clips. To find a branch or
dealer service facility you may visit www.greatdanetrailers.com and click on the “Locations” tab or by
calling Great Dane Customer Service at (877) 369-3493. It is estimated that this inspection/repair will
take one to two hour(s) and will be performed free of charge.
If you had this repair performed before you received this letter, you may be eligible to receive
reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this
recall. For more information contact Great Dane Customer Service at (877) 369-3493.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
www.greatdanetrailers.com
602 E. Lathrop Avenue |Savannah, GA | 31415 | Office: 912.644.2100 | Fax: 912.644.2171
P.O. Box 67 | Savannah, GA | 31402
If you conclude that Great Dane Trailers has not enabled you to remedy this condition without charge
and/or in a reasonable time, a complaint may be submitted to the:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue SE
Washington, DC 20590
-orCall the toll free Vehicle Safety Hotline: 1-888-327-4236; (TTY: 800-424-9153) or go to
http://www.safercar.gov )
We regret any inconvenience that this situation may have caused. Great Dane Trailers wants to assure
you that we are concerned for customer safety and your continued satisfaction with our products.
Sincerely,
Barry A. Mitchell
Director, Customer Service/Warranty
/bam
www.greatdanetrailers.com
602 E. Lathrop Avenue |Savannah, GA | 31415 | Office: 912.644.2100 | Fax: 912.644.2171
P.O. Box 67 | Savannah, GA | 31402
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TSB/Document ID: SERV473 Recall
Replacement Service Bulletin Number:
MFR Communication Date: 2015-10-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
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