SPL-30-1257V2 Service Bulletin/Repair Instructions

ASTON MARTIN CLIENT SERVICES
SERVICE POLICY LETTER

Reference number:
SPL-30-1257V2
Issued: 3 September, 2019
Subject:
Welcome to Technical Hub
Applicable to:
All Dealers
Distribute to:
After Sales Manager

Executive Manager

Service Manager

Sales Manager
Warranty Staff

Technician(s)

Parts Staff
Reason for Version 2 of this Service Policy Letter

This version (V2) of Service Policy Letter SPL-30-1257 includes information about the inbox and search functions within

Technical Hub. The changes to this document have a black line against them in the left margin. The following

paragraphs are deleted in V2: Parts Details; Accessory Catalogue; Spotlight Update. Please destroy all copies of

SPL-30-1257 that you have and replace them with SPL-30-1257V2.
Welcome to Technical Hub

Technical Hub is the new home for all Aston Martin Lagonda Technical Publications and Parts Ordering. This policy letter

contains important information on the website and essential guidance to help you transition to the new systems. It has the

following parts:

• Accessing Technical Hub

• Connection Speed

• User Guides

• User Inbox

• Forwarding Notifications to an Email Address

• Search Functions

• Feedback
Accessing Technical Hub

Access to the Technical Hub site is in the Dealer Communication System (DCS Portal); the 'Technical Hub' button is in

the menu bar. Click this button to navigate to the Technical Hub website. To return to DCS, click the 'DCS' button in the

menu bar on Technical Hub. For convenience, click this link to access the Technical Hub website:

https://technicalhub.astonmartin.com

Like DCS Portal, Technical Hub and Spotlight use Single Sign On. You will need to have your username and password

available to access both these websites. If you are unsure, or your login details do not appear to work, please contact

your system administrator.
Connection Speed

When you access Technical Hub and the 3D parts catalogues, please make sure that you have a stable and wired internet

connection where possible. This will reduce the loading time for the 3D parts catalogues. Refer to SPL-30-0519 for

further information.
User Guides

We have developed a user guide for the Technical Hub website which includes a 'Quick Start Guide' to help you use the

new system as quickly as possible. The user guide provides information on specific areas and all the content is searchable.

The content has also been broken down into blocks to make navigation easier.
3 September, 2019
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SERVICE POLICY LETTER
SPL-30-1257V2
Technical Hub User Guide (English)

Technical Hub User Guide (French)

Technical Hub User Guide (German)

Technical Hub User Guide (Spanish)

Technical Hub User Guide (Italian)

Technical Hub User Guide (Chinese)

Technical Hub User Guide (Japanese)

The user guide will be periodically updated. If you save the user guide link in your web browser, you will have access to

the most up-to-date content.
User Inbox

1.
On the main menu page of Technical Hub, click on

your login identity (refer to Figure 1).

Note: The number displayed to the right of the

login identity denotes the number of unread

messages in your inbox.
Figure 1
2.
Click on ‘Inbox’ (refer to Figure 2).
Figure 2
3.
Your message inbox will appear (refer to Figure 3).

Click on a message to open it or use the Search

function to find a message.
Figure 3
3 September, 2019
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SERVICE POLICY LETTER
SPL-30-1257V2
Forwarding Notifications to an Email Address

4.
From the main menu page of Technical Hub (refer

to Figure 1) click on ‘Options’ (refer to Figure 4).
Figure 4
5.
Click on the box to receive notifications by email

(refer to Figure 5).
Figure 5
6.
Click on ‘SAVE CHANGES’ (refer to Figure 6).
Figure 6
3 September, 2019
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SERVICE POLICY LETTER
SPL-30-1257V2
Search Functions

A Search reviews text in both the title and content of every document. The following functions can be used when

searching for parts of words, or word combinations.

Wildcards

A wildcard is useful when only part of a word is known.

* - for any number of unknown characters

Search

corrupt*

*rupt

*rupt*

co*upt
Results

corrupt, corruption, corrupted

corrupt, interrupt, disrupt

corrupt, corruption, anticorruption, interrupt etc.

corrupt
? - for one, unknown character

Search

te?t

test?
Results

test, text

tests, teste
Quotation Marks

“” – for phrases

Search

“test result”
Result

Text with the precise phrase ‘test result’
Boolean Operators

These are used for word combinations.

Operator

!

&&

||

+

-
Description

NOT this

this AND this

this OR this

Plus

Minus
Search

!corrupt – finds text without the word ‘corrupt’

corrupt && disrupt – finds text with ‘corrupt’ and ‘disrupt’

corrupt || disrupt – finds text with ‘corrupt’ or ‘disrupt’ but not

both

The term to the right must be present

The term to the right must not be present
Priority

1

2

3

4

4
Combinations

Any combination of the above functions may be used. Their order of priority is listed in the table above.

Brackets () can be used to group the functions.

Search

(test || result) && (corrupt – text)
Result

Text that contains either ‘test’ or ‘result’ AND contains ‘corrupt’ but

not ‘text’.
Feedback

If you have feedback on the content of a document, click the feedback icon in the corner of the viewing pane (refer to

Figure 7).
Figure 7
3 September, 2019
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SERVICE POLICY LETTER
SPL-30-1257V2
Alternatively, if your feedback is regarding broader aspects of the website, you can send an email to the following

address: [email protected]

If you have any questions about this Policy Letter, please speak to Client Services – Technical, on Tel:

+44 (0) 1926 644720.

Thank you for your continued support.

Yours faithfully
John Cranfield

Client Technical Services Manager
3 September, 2019
Page 5 of 5

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Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

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