From: Quality Compliance

Sent: Thursday, September 5, 2019 3:04 PM

Subject: CUSTOMER SUPPORT PROGRAM ZKA - Certain 2011-2017 Model Year Tacoma -
Coverage for Vehicle Frame Corrosion Perforation - DEALER

Attachments: ZKA DP Published.pdf; ZKA -TI -11_15MY Published.pdf

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide
coverage for vehicle frame corrosion perforation on 2011 — 2017 model year Tacoma vehicles.

Background
Toyota has received a number of reports regarding vehicle frame corrosion perforation on certain 2011-2017 model year Tacoma

vehicles. These reports have indicated that these vehicles, when operated in specific cold climate areas (Cold Climate States‘) with
high road salt usage, or exposed to other environmental factors, may exhibit more-than-normal corrosion to the vehicle’s frame.

*— District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and WV.

Although perforation of the vehicle’s frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles
(whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs
related to vehicle frame corrosion perforation.

A separate program will be announced in the future and will include CRC (Corrosion Resistant Compound) application. Toyota is
currently preparing parts and approvals for the CRC application process. CRC application will be covered under a separate Limited
Service Campaign (LSC KOD) for a period of two years and will only be available for vehicles registered/regularly operated in the Cold
Climate States that do not meet vehicle frame replacement criteria. This Limited Service Campaign has not yet launched at the time
of this publication. Toyota expects to launch KOD in phases beginning in the Fall of 2019. The expected schedule can be seen in the
chart below.

Campaign Activity Estimated Launch Notes
Timing
Frame Inspection Available As necessary
ZKA Frame Replacement Available Upon meeting or exceeding the Rust Perforation Standard
(see the Technical Instructions)
Frame CRC CRC application will become available based upon legal and
Application — See See below environmental agency approvals (where applicable; see
below below).
Cincinnati October 2019 Dealer training by FTS staff will take place prior to launch.
KOD Chicago November 2019 Dealer training by FTS staff will take place prior to launch.
Boston December 2019 Dealer training by FTS staff will take place prior to launch.
CAT January 2020 Dealer training by FTS staff will take place prior to launch.
New York February 2020 Dealer training by FTS staff will take place prior to launch.

The following information is provided to inform you and your staff of the program notification schedule and your degree of
involvement.

Covered Vehicles
There are approximately 1,102,200 vehicles covered by this Customer Support Program. Approximately 17,100 vehicles involved in
this Customer Support Program were distributed to Puerto Rico.

Model / Years Production Period Approximate Total Vehicles
2011-2017 Tacoma Late June 2010 — Early June 2017 1,102,200

Customer Support Program Details

This Customer Support Program provides coverage as it applies to the vehicle’s frame. The specific condition covered by this
program is vehicle frame corrosion perforation. If the condition is verified, the vehicle will be repaired with a new frame under
the terms of this Customer Support Program.

Warm / Cold Climate Coverage
Cold Climate State Vehicles*
Warm Climate State Vehicles

12 years from the Date of First Use (DOFU) with no mileage limitation

This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth
in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an
accident, theft and/or vandalism is not covered.

*All cold climate state vehicles are eligible for CSP ZKA until the expiration of LSC KOD.

Once campaign KOD expires, if a cold climate state vehicle has not had LSC KOD performed, the vehicle will no longer be eligible
for ZKA and will be marked as expired under ZKA.

Please reference the attachments for additional details.
Thank you for your support.

TOYOTA MOTOR NORTH AMERICA
Quality | Quality Compliance Department