122-Z3C2E-10 Service Bulletin/Repair Instructions

Tech Live Look - New Minimum Requirement
Technical Support

SPTL 1925		
USA Only
We are announcing a significant step to transform and enhance the way we service our vehicles. In continuing

efforts to provide support to Dealers, Technical Support and Customers, Tech Live Look has been included in the

Dealer Operating Standards section VII. Information Technology: Programs and Systems. Due to the vitality of the

program, Tech Live Look has also been added to the Minimum Requirement Tool Package.

Klaus Zellmer stated, “Tech Live Look is the kind of digital innovation Porsche values because it raises the quality

of the customer experience”. We are continuously striving to drive PCNA’s vision of providing Porsche customers

with best in class. Tech Live Look technology positions PCNA and its Dealers to increase overall service quality

as we share expertise more efficiently between Dealer Technicians and Technical Support. In the ever changing

complexity of our vehicles, Tech Live Look is an important tool that helps everyone in the repair process to better

and more quickly service our customers’ vehicles while simultaneously elevating the customer experience. The

addition of Tech Live Look to 120 dealerships has proven an essential tool to assist with the following concerns:

• Vehicle Complexity. As technology evolves, there has been an overall increase in the complexity of our cars: Tech

Live Look has/will be useful for high voltage diagnosis, electrical diagnosis of the enhanced system architecture

on our newer model cars, and further verification of concerns such as fluid leaks and component failures. We are

also introducing the fully electric Taycan to our fleet which has potential for many unknowns. The ‘see what I see’

technology will assist in viewing and diagnosing.

• Efficiency Improvements. Using Tech Live Look has eliminated the ‘ping pong’ effect of back and forth communication reducing the overall repair time of issues requiring technical assistance by an average of 50% since

rollout. Tech Live Look allows Technical Support the ability to see the issue better than a picture or video. It also

allows Technical Support to have a better understanding of how to direct the Technician towards a successful

repair. If you take the average billable rate of a Technician in your area and figure a 50% savings, the payback is

remarkably quick for the investment.

• Customer Satisfaction. By reducing the repair time of a customer’s vehicle, the dealership can get the customer

back in their vehicle sooner and with less disruption such as extended use of a courtesy vehicle.

• Technician Satisfaction. Through enhanced support, Dealer Technicians have expressed how Tech Live Look

technology works well. They are able to collaborate with the Technical Support team and spend less time solving

issues.

We hope you are invigorated by the value Tech Live Look is adding to our Dealerships and the AfterSales organization. Porsche Cars North America pioneered the utilization of smart glasses technology at scale for vehicle repairs.

Now, other manufactures such as BMW are in a full rollout with Mercedes and Audi in pilots. Renita Whitfield, Tech

Live Look Program Manager, will have the glasses drop shipped to the remaining 63 dealers. Ms. Whitfield will

be in contact regarding scheduling onboarding dates for the following: dealers currently registered, remaining 32

dealers in Area Central, 18 dealers in Area South and 12 dealers in Area East.
AfterSales
September 18, 2019

Page 1 of 3
Technical Support
Tech Live Look - New Minimum Requirement
SPTL 1925		
USA Only
New Products

ODG Smartglasses

ODG R7 | | $3,250.00

Model lines
All
Use		
Technical support diagnosis
Workshop Manual N/A
Order Number
ODG R7
Supplier		
Porsche Cars North America
Availability
Immediate Availability
Note		

Any additional orders must be turned into Renita

Whitfield @external.renita.whitfield@porsche.us
AfterSales
September 18, 2019

Page 2 of 3
Tech Live Look - New Minimum Requirement
Technical Support

SPTL 1925		
USA Only
General Information

Ordering process

* For ordering tools identified with a prefix of T, VW, VAS, VAG or a four digit tool number (Ex. 3438) please login to porsche.

snapon.com for ordering

* For ordering tools with a prefix of 000 721, PNA or 918 721 please login to POLARIS to order tools
Workshop Equipment Classification				
Contact person
Servicing and maintenance		
E-mail: askthetoolguy@porsche.us
Replacement of units and assemblies
All After Sales Circulars can also be found at:
Disassembly of units and assemblies
PPN
Aftersales
Workshop
Special Tools & Equipment
Tool hire

Body & Paint

High-voltage

All prices are subject to change without notice
©2019 Porsche Cars North America, Inc.
AfterSales
September 18, 2019

Page 3 of 3

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Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

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