QUALITY ACTION
CAMPAIGN BULLETIN
Driver Airbag Module
Field Quality Parts Collection Initiative
Reference: PC712
Date: September 6, 2019
Attention: Retailer Principal, Sales, Parts and Service Managers
Potentially Eligible
Models/Years:

Eligible
Population:

Retailer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

13

NA

September 6, 2019

NO

MY2011-2012 QX56 (Z62)

***** Collection Initiative Summary *****
INFINITI is conducting a special parts collection activity on certain specific 2011-2012 QX56 (Z62)
vehicles to replace the driver side airbag module free of charge. These vehicles are not subject to a
recall. Instead, INFINITI is collecting a limited number of modules for engineering study.
INFINITI will be notifying owners and asking them to participate in this important parts collection
activity. As an incentive for participation, INFINITI is offering a complimentary oil and filter change
for participating clients.
NOTE: Clients should be informed that this parts collection activity is time-limited. Once a sufficient
number of in-use modules has been collected, this activity will end.
***** What Retailers Should Do****
1. Verify if vehicles are eligible for this parts collection activity using Service Comm or DBS
National Service History – Open Campaign I.D. PC712.
2. Retailers should use ITB19-023 to service any QX56 vehicles subject to this activity.

3. The service department should submit the applicable warranty claim for the action(s)
performed so the campaign can be closed on Service Comm and release the vehicle.

***** Release Schedule *****
Parts







Airbag modules are currently on parts restriction:
o K8510-1LA1A; K8510-1LA1B; K8510-3ZD8A; K8510-1CL0B
o Retailers may place an SVC order on DBS to obtain parts as needed for
retail clients.
Do not order parts for this activity until you have clients scheduled. INFINITI is
only collecting a small quantity of these parts and intends to shut the activity
down once a sufficient number of in-use modules has been collected.
INFINITI recommends service appointments be made for at least 3 days from
parts order acknowledgement.
Parts replaced under this campaign activity will be on 100% parts return so that
they can be inspected. DO NOT RETURN VIA THE PALLETIZED METHOD.

PC712 | Original Document

Pursuant to APRM warranty parts return program policy, dealers
are expected to comply with the parts return procedure.
o NOTE: Parts requested are VIN and repair order specific. It is important
for retailers to return parts applicable to the VIN and repair order
identified.
J-52352 – USB Bar Code Scanner
Retailers have already been sent this special tool. Additional tools are available
via TechMate @ 1-800-662-2001
o

Special Tool




Repair



Owner
Notification

INFINITI will begin notifying owners of eligible QX56 vehicles in September 2019.

ITB19-023

Frequently Asked Questions (FAQ)

Q.

Is this a safety recall?

A.

No.

Q.

What is the reason for this parts collection activity?

A.

INFINITI has pre-selected some vehicles in order to examine the driver side airbag modules
installed in certain 2011-2012 QX56 vehicles. These vehicles are not subject to a recall.
Instead, INFINITI is collecting a limited number of modules for engineering study.

Q.

Do these airbags have the same problem as the other recalled Takata airbags?

A.

INFINITI is not aware of any defect in the vehicles subject to this parts collection activity.

Q.

How many vehicles are eligible?

A.

Certain 2011-2012 QX56 vehicles currently active in Service Comm are eligible. Retailers
should advise clients that this parts collection activity is time-limited. Once a sufficient
number of in-use modules has been collected, this activity will end. Retailers are
recommended to only schedule appointments up to two (2) weeks in advance to avoid clients
dissatisfaction should the activity end before a client’s scheduled appointment. Retailers may
offer a complimentary oil and filter change for participation in this activity.
Retailers will be notified in advance of when we intend to shut down this collection activity to
enable retailers to communicate with their clients as necessary and complete previously
scheduled appointments.

PC712 | Original Document

Q.

How long will the module recovery and replacement take?

A.

This free service should take up to one (1) hour to complete. The complimentary oil change
may take additional time. Owners have been advised to call ahead for an appointment.

Q.

When will vehicle owners be notified?

A.

INFINITI will begin notifying owners of eligible QX56 vehicles in September 2019.

Q.

Are parts readily available?

A.

Yes. Retailers may place an SVC order on DBS to obtain parts as needed for retail clients.

Q.

Is there any charge for this service?

A.

No, this service will be performed for the client free of charge for parts and labor. Clients will
also be eligible for a free oil and filter change for completing this activity.
Note: Retailers must perform the oil and filter change at the time of the module replacement
in order to claim the oil change as part of the parts collection activity warranty claim.

Q.

Are the subject vehicles safe to drive?

A.

Yes.

Q.

What happens if this activity ends before the parts in my vehicle can be collected?

A.

INFINITI plans to end this activity once INFINITI obtains the desired quantity of modules. You
may continue to operate your vehicle normally and owner participation in this activity is
optional.

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

A.

INFINITI encourages retailers to schedule appointments for clients eligible for this activity and
order parts in advance of client appointments in order to minimize the need for rental expense.
Should parts not be immediately available, rental is available under the collection activity while
parts are on order:
EXPENSE CODE
502

DESCRIPTION
Rental Expense

AMOUNT
$180 (Max)

Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required

Q.

What model year vehicles are involved?

A.

Certain model year 2011-2012 QX56 vehicles currently active in Service Comm are eligible.
PC712 | Original Document

Q.

Are you conducting this activity on any other INFINITI (or Nissan) models?

A.

Yes. Certain model year 2012-2017 Nissan NV, and model year 2013-2015 Nissan Armada
and Titan vehicles will have a similar activity.

Revision History:
Date
September 6, 2019

Announcement
Original Document

Purpose
Launched Parts Collection for QX56

PC712 | Original Document