Classification:

Reference:

EL18-022c

Date:

NTB18-081c

September 6, 2019

2017-2018 PATHFINDER AND 2018 ARMADA;
SOFTWARE UPDATES FOR INFOTAINMENT ISSUES
This bulletin has been amended. See Amendment History on the last page.
Discard all previous versions of this bulletin.

APPLIED VEHICLES:

2017-2018 Pathfinder (R52)
2018 Armada (Y62)

IF YOU CONFIRM
Any one or a combination of the following on an APPLIED VEHICLE:






Reverse camera is blank (vehicles manufactured before May 1, 2018)
Reverse camera remains ON when in Drive (vehicles manufactured before May 1,
2018)
Average fuel economy displays 99.9 MPG
Display screen flickers at higher ambient interior temperatures
SXM Info Apps (Weather, Stocks, Fuel Prices) inoperative

ACTION
1.
To confirm an update applies to the Display Control Unit (DCU) of the vehicle being
worked on, you MUST refer to page 4, step 8, AND page 13, Figure 19 in the
SERVICE PROCEDURE.
IMPORTANT: Confirmation is determined by performing the following two steps.
1. Comparing the DCU part number with those listed in Table A on page 4,
AND
2. Verifying new software is required as shown on page 13, Figure 19.
2.

If this bulletin applies, update the DCU software.


See REQUIRED SPECIAL TOOL on page 2.
NOTE: The updated software resolves the items above along with improving
software stability.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL




One of special tool USB drive J-52727 has been shipped to each dealer (see Figure 1).
Do not use any other USB drive to perform the procedure in this bulletin.
Additional USB drives may be purchased from Tech•Mate (1-800-662-2001).

Figure 1
SERVICE PROCEDURE
Check the DCU (P/N)
IMPORTANT: Before starting, make sure:
 ASIST is connected to the Internet.

1.
2.
3.
4.
5.

ASIST on the CONSULT PC has been synchronized (updated) to the current date.

Connect the CONSULT PC and plus VI to the vehicle.
Start CONSULT-III plus (C-III plus).
Turn ON the ignition.
Wait for the plus VI to be recognized / connected.
 The serial number will display when the plus VI is recognized / connected.
Select Diagnosis (One System).

Figure 2

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6.

Select MULTI AV.

Figure 3

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7.

Select the ECU Identification tab.

8.

When the screen in Figure 4 displays, confirm this bulletin applies as follows:
a. Write down the ECU PART NUMBER on the repair order.
NOTE: This is the current DCU part number (P/N).

XXXXX
XXXXXXXX

Figure 4
b. Compare the P/N written down to the P/Ns in the CURRENT DCU PART
NUMBER column in Table A below.


If there is a match, proceed to step 9 on the next page.



If there is not a match, DCU updating does not apply. Refer to ASIST for further
diagnosis.

Table A
MODEL
2017 Pathfinder

CURRENT DCU PART NUMBER: 283875ZA0A, 5ZA0B
9PB0A, 9PB0D
6GY0A, 6GY0B, 6GY0E

2018 Pathfinder

6GY1A, 6GY1B, 6GY1E
6GY0A, 6GY0B, 6GY0E
6GY1A, 6GY1B, 6GY1E

2018 Armada

5ZA0D
9PB0E
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NTB18-081c

Update the Display Control Unit
IMPORTANT: Before starting, make sure:

9.



ASIST is connected to the Internet.



ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727 to an ASIST Station.
HINT: Special tool USB drive J-52727 is the only one approved for use with this
procedure.

10.

Open ASIST.

11.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 5

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NTB18-081c

12.

Select the check box next to the correct update software package based on Table B
below (see Figure 6).
HINT: Use the scroll bar, if needed, to find the correct update software package.
Failure to select the correct update software package may result in needing to replace
the DCU.
HINT: Replacement of an incorrectly updated DCU is not covered under warranty.
Table B
MODEL

2017-2018 Pathfinder
and
2018 Armada

AUDIO SYSTEM

DESCRIPTION

CD capable only *

IT5001

Rear Entertainment system
with CD and DVD capability

IT5002

* If you are unsure which audio system the vehicle is equipped with, insert a DVD into
the instrument panel mounted AV control unit. With CD only audio systems, an error
message will display on the screen. In CD/DVD capable systems, the DVD will work.

13.

Use the drop-down menu and select the location of the USB drive that was inserted in
step 9.
HINT: The Description section in Figure 6 may show differently than your C-III plus
screen.
Check
box

Drop-down menu
XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXX

Infotainment
software
updates

XXXX

USB drive
location

XXXXXXXXX
XXXXX

Scroll
bar

XXXXXXXX

Figure 6
14.

Select Download, and then wait for the download to complete.

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15.

Select OK.
E:\ Copy Process Completed

Figure 7
16.

Once the transfer is complete, safely remove the USB drive from the ASIST Station.
a. From the PC toolbar, select the Safely Remove Hardware icon.


The icon is on the toolbar, or to be found after selecting the arrow.

b. Select the USB drive to be removed, and then remove the USB drive from the
ASIST Station.
Follow the steps to safely remove the USB drive. If not followed, the USB drive may
corrupt the infotainment update software.


If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.

Safely Remove
Hardware icon

USB Drive (E:)

Arrow on toolbar

Figure 8
17.

Close all ASIST Infotainment Software Update screens.

18.

Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.

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19.

Open the Settings Menu, and then select Bluetooth.


The Settings menu is accessed with the hard button located under the display.

Figure 9

20.

Select Connect Device from the Bluetooth Settings menu.
HINT: If no connected devices are present, Figure 16 (page 11) will display.

Figure 10

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21.

Check for devices in the Device List:


YES, one or more devices are listed: Select a device, and then proceed to step 22.



NO, there are no listed devices: Skip to step 24.
IMPORTANT: All paired (listed) devices must be deleted before proceeding to
step 24.

Figure 11

22.

Select Delete and confirm the screens in Figure 13 and then Figure 14 are displayed.

Figure 12

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HINT: The following screens will be displayed while a paired device is being deleted.


The first screen will show “Deleting…” followed by the device name.

Figure 13



The second screen will show information regarding repairing the Bluetooth® device.

Figure 14

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23.

Check for additional devices in the Device List:


YES, there are more listed devices: Perform steps 21 and 22 until all listed devices
are deleted.



NO, there are no listed devices: Proceed to step 24.
IMPORTANT: All paired (listed) devices must be deleted before proceeding to
step 24.

Example of one
device present
Figure 15



Figure 16 will be displayed when all listed devices have been deleted.

Example of no
devices present
Figure 16

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24.

Insert the USB drive with infotainment update software into the vehicle’s USB media
port (see Figure 17).


Do not remove the USB drive during the update to the vehicle until instructed.

HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.

Do not insert the USB drive into a charging port. If used, the update software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.

USB media
port symbol
DO NOT USE
USB ports with a
“Lightning bolt”!

Figure 17

Figure 18

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25.

Wait approximately 10-30 seconds for the screen in Figure 19 or Figure 20 to appear.


If the screen shown in Figure 19 appears, proceed to step 26 below.



If the screen shown in Figure 20 appears, then no software update is available.
Refer to ASIST for further diagnostic information.

Figure 19

Figure 20
26.

Select Yes to begin the software update.

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27.

Wait for the update to complete.


Follow the on-screen instructions while waiting.

HINT: The update lasts 10-70 minutes.

Figure 21

28.

Once the update is complete, remove the USB drive, and then select Restart.

Figure 22

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Steps 29-32 must be completed. If they are not completed, the update may become
corrupted.
29.

Allow the reboot to complete (2-5 minutes after selecting Restart).

30.

Once the reboot has completed, turn OFF the engine, and then wait three (3) minutes.

31.

Start the engine and allow the vehicle to run for two (2) minutes.

32.

Turn OFF the engine.

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Perform Software Update
(1)
RX6SAA
ZE
32
0.5
(1)

Reference the Electronic Parts Catalog (EPC), and use the Display Control Assy
(28387-*****) as the Primary Failed Part (PFP).

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
December 2, 2018

NTB18-081

December 19, 2018 NTB18-081a
March 19, 2019

NTB18-081b

September 6, 2019

NTB18-081c

DESCRIPTION
Original bulletin published
Amended to add Bluetooth device deletion
procedure
Added Figure 20 and modified the ACTION
statement on page 1
SERVICE PROCEDURE amended throughout

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