Classification:

Reference:

Date:

RS19-007

ITB19-023

September 5, 2019

TAKATA DRIVERS AIR BAG MODULE REPLACEMENT
COLLECTION INITIATIVE
CAMPAIGN ID #:
APPLIED VEHICLES:

PC712
2011 – 2012 QX56 (Z62)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.

INTRODUCTION
Infiniti is conducting this Takata Inflator Field Quality Parts Collection Initiative to replace the driver's air bag
module. This service will be performed at no charge to the customer for parts or labor. As part of this initiative, a
complementary engine oil and filter change may be performed.

IDENTIFICATION NUMBER
For this initiative, Infiniti has assigned identification number PC712. The correct number must appear on all
communications and documentation of any nature dealing with this initiative.

DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within the range of this initiative that enter the service department. This
includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and
vehicles in a dealer’s inventory.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.

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REQUIRED SPECIAL TOOL

Quick Scan Tool (J-52352)


Each retailer has been shipped one Quick Scan Tool (J-52352).



Additional tools can be obtained from Tech•Mate at 1-800-662-2001.

Figure 1

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ITB19-023

SERVICE PROCEDURE

Follow all cautions, warnings, and notices in the ESM when working on or near the SRS, such as an air
bag.
Handle interior trim carefully to avoid damage. Work with clean hands and clean tools to avoid dirt and
stains. Use protective covers as needed.
IMPORTANT: For this service action, the process for returning the air bag module has changed. A warranty
part collection tag will be generated automatically after the warranty claim is paid. Follow the instructions on the
warranty part return tag to send the old air bag module to Infiniti. If the part is not returned, the warranty claim
will be debited back to the dealer.
1.

Write down the radio settings.

Presets

1

2

3

4

5

6

AM
FM 1
FM 2
SAT 1
SAT 2
Bass

Treble

Balance

2.

Turn the ignition OFF.

3.

Disconnect both battery cables, negative cable first.

4.

Wait at least 3 minutes.

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Fade

Speed Sen. Vol.

ITB19-023

5.

Register the new air bag module serial number as follows:


The new module is listed in the PARTS INFORMATION on the last page.

a. Attach the quick scan tool (J-52352) to your
CONSULT PC USB port.

Figure 2
b. On the left side of the ASIST main menu, select Tech Support Info, then Inventory Vehicle Actions.

Tech Support Info

Inventory Vehicle Actions

Figure 3

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ITB19-023

c. Select CLICK HERE (Air Bag to VIN Registration).

Select CLICK HERE

Figure 4
d. Use the quick scan tool to scan the bar code
Vehicle Identification Number (VIN) on the Bpillar label.


Wipe any dirt/debris from the bar code
before scanning.

HINT:
 Some labels may not scan quickly.


Hold the scan tool approximately 6
inches away from the label.



Hold the trigger down until the label is
read (this may take several seconds).

Figure 5



The VIN will automatically populate (see Figure 6 on page 6).



If needed, the VIN can be entered manually.

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ITB19-023

Select Submit after both fields
are populated.

Figure 6

e. Use the quick scan tool to scan the bar code
(serial number) on the new air bag module.


Serial number

The serial number will automatically
populate (see Figure 6).

HINT: If needed, the serial number can be
entered manually.

Figure 7
f. Select Submit on the ASIST screen (see Figure 6).

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ITB19-023

6.

Remove the driver’s air bag module (module) from the vehicle.


Refer to the ESM, section RESTRAINTS - SRS AIR BAG - REMOVAL AND INSTALLATION DRIVER AIR BAG MODULE, for module removal information.

Follow all cautions, warnings, and notices in the ESM when working on or near the SRS, such as an air
bag.
Handle interior trim carefully to avoid damage. Work with clean hands and clean tools to avoid dirt and
stains. Use protective covers as needed.

Install New Module back into Vehicle
7.

Install the new module into the vehicle in reverse order of removal.


Refer to the ESM, section RESTRAINTS - SRS AIR BAG - REMOVAL AND INSTALLATION DRIVER AIR BAG MODULE, for module installation information.



Make sure to use the new “one time use” module mounting bolts included with the air bag module.

8.

Reconnect both battery cables, positive cable first.

9.

Perform the required procedures after battery disconnection.


10.

Refer to the ESM, section GENERAL INFORMATION - GENERAL INFORMATION - BASIC
INSPECTION - INSPECTION AND ADJUSTMENT - ADDITIONAL SERVICE WHEN REMOVING
BATTERY NEGATIVE TERMINAL.

Turn the ignition from OFF to ON and observe the air bag warning light:


The light should illuminate for 7 seconds and then go out.

If the Air Bag Warning light does not operate as described above there may be an issue not covered by
this service action. Refer to ASIST and the appropriate Service Manual for additional diagnostic and
repair information.
11.

Using the standard warranty parts return process, return the removed (old / non-deployed)
module in the box that the new module arrived in.

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ITB19-023

PARTS INFORMATION
DESCRIPTION

PART NUMBER

QUANTITY

MODULE ASSY - AIR BAG, DRIVER

(1)

1

Oil filter

15208-9E01A

1 (if needed)

Washer drain

(1)

11026-JA00A
1 (if needed)
999PK05W30NN - GENUINE INFINITI 5W30
OR
999PK05W30M1 - MOBIL 1 5W30 API SN
Engine oil
7 (if needed)
OR
999MP5W30EP - Genuine Infiniti Motor Oil Ester
5W-30 SN
Reference the electronic parts catalog (EPC) and look up the vehicle specific driver’s air bag module part
number by the VIN.

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID
PC712

DESCRIPTION
Replace Driver Air Bag Module
Assembly
Replace Driver Air Bag Module
Assembly AND change engine oil and
filter

OP CODE

FRT

PC7120

0.5 hrs.

PC7121

0.8 hrs.

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

September 5, 2019

ITB19-023

DESCRIPTION
Original bulletin published

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ITB19-023