M1502

2019-09-27

M1502: 2020 LIVEWIRE INITIAL CARE
Required Dealer Action

Purpose for Service Bulletin
The purpose of this program is to monitor Harley-Davidson
quality delivered to our customers. Harley-Davidson Technical
Service is providing an initial care program for LiveWire™
vehicles.
Harley-Davidson is asking dealers to provide information on
the parts listed in Table 1 to Harley-Davidson Technical Service
within 24 h of a customer concern. The goal is to provide a
rapid resolution that will enable us to have the customer back
on the road within 72 h.

Motorcycles Affected

U.S. Market
Call 800-664-7762 for assistance and approval. This phone
line allows direct access for technical support, diagnostic
assistance and warranty pre-approval decisions. Select the
Initial Care prompt for the specific vehicle feature requiring
repair.

All Other Markets
Call the local Harley-Davidson Technical Support representative
for assistance and approval.

Information Required

2020 LiveWire

Have the following information:

Markets Affected

NOTE
Emergency weekend or holiday repairs should be completed
only if customer satisfaction is at stake. This will require
contacting the Technical Service Initial Care Team on the next
business day for review and authorization.

All markets are affected.

Part Numbers
Refer to Table 1.

• VIN (Vehicle identification number)

Table 1. Part Numbers
Part No.
16101029
66000189
66000190
70900801
40000019
36300020
66000236
69201942
69201943
69201944
41000645
41000721
41100096

Description
EVPT (Electric vehicle power-train)
RESS (Rechargeable energy storage system)
BATTERY, high voltage
CHARGER, On-board
IM (Instrument module)
BELT, 174T
PULLEY ASSEMBLY, idler (belt tensioner)
12 V Li-ION Battery
EVSE (Electric vehicle supply equipment)
CORDSET, Type J1772 Connector
EVSE CORDSET, Type ICE Global Connector
- Type CEE/7
EVSE CORDSET, Type ICE Global Connector
- Type G
TCU (Telematic control unit) (EV1)
TCU (EV3)
ABS (Anti-lock braking system) Module, EHCU
(Electro hydraulic control unit)

• Vehicle mileage
• Problem condition, diagnostics procedures performed and
the test results.
• Other pertinent information, such as vehicle maintenance
or repair history, vehicle condition, detail of any modifications.

What To Know About LiveWire
PDI Notes:
• Charge LiveWire to 100% SOC (State of charge) using the
EVSE in order to verify the vehicle and EVSE are
communicating after the PDI (Predelivery inspection) test
ride.

NOTE
• Early shipments may already be at 100% SOC, but still need
to be charged via the EVSE at the dealer to verify functions.
• Allow for vehicle to drop a small percentage of SOC on test
ride.

Initial Care Duration
From September 27, 2019 through December 27, 2019.

NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING

INITIAL HERE

SERVICE
MANAGER

SALES MANAGER PARTS MANAGER

WARRANTY
PROCESS
MANAGER

LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO

• LiveWire vehicles are being shipped with the latest software
loaded to all modules. There is no need to verify or update
the software levels on the vehicles.
• The IM is shipped with the latest software as of the vehicle
build date, but due to upgrading and added features the
software levels may change.
• Verify the IM is updated as part of vehicle setup.

DIGITAL TECHNICIAN II (PART NUMBER: HD-48650)
TECHLINK 3 (PART NUMBER: HD-48650-TL3)
• When connecting DT II to LiveWire, use accessory mode
on the vehicle. This is so that the vehicle does not time out
in the middle of a procedure.
• Run/Stop switch: Timeout length is 15 min
• Accessory mode: Timeout length is 2 h

• Update IM: Go to h-d.com/downloads
• The voice command function does not work at this time.
Harley-Davidson will notify the dealer network when it is
available via an IM software update. This update can be
installed by the customer.

DT II Notes:
• DT II (Digital technician II) (using Techlink 3) is not currently
configured to show or update LiveWire modules under the
reflash tab (modules will still be present while reviewing data
items under the toolbox tab), or show a vehicle condition
report. While connected to DT II the software update function
screen will be blank. An update to activate this function will
be released at a future date.

• When using the DT II and the EVSE at the same time, always
connect the external power source to the Techlink 3. If the
Techlink 3 external power source is not connected while the
EVSE is connected, the BCM (Body control module) will shut
down communications. It is not necessary to use the external
power source when only using DT II and the Techlink 3,
while the vehicle is in accessory mode.

Special Tools:
• Dealers will receive all the new special tools required for
LiveWire by September 27, 2019, except the RESS
diagnostic cable, transmission backlash measuring kit and
transmission shaft alignment guide. Refer to Table 2.

Table 2. EV Specail Tool List
Part No.
HD-48650-TL3W
HD-50120-13
HD-50120-14
HD-50390-9
HD-52732
HD-52732-EU

Description
TechLink 3 Digital Technician
MX64 Crimp Die
Tyco MQS Crimp Die
Motor Controller BOB Harness
EV Protective Equipment
EV Protective Equipment

Part No.
HD-52733
HD-52734

Description
Front Pulley Locking Tool
RESS Replacement Kit

HD-52736
HD-52742
HD-52795

Pinion Locking Tool
Isolation Ground Fault Detection Kit
Keyway Protector

Technical Publications:
• All LiveWire technical publications (service, electrical
diagnostic, parts and PDI manuals) will be available digitally
in SIP (Service information portal). Automatic shipment of
printed copies will occur in October except for the electrical
diagnostic manual it will be shipped at a later date.

Additional Communications on LiveWire Service
Functions:
• As Initial Care progresses, check this bulletin periodically
for updates.

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M1502