Kia Motors America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA

Voluntary Emissions Service Campaign
September 13, 2019
Dear Kia Forte Owner:
Kia Motors America, Inc. is conducting a Voluntary Emissions Service Campaign to update the
software programming on the Engine Control Module.
Why is Kia conducting this emissions service campaign?
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Kia has become aware that certain 2014-2016 MY Forte vehicles may have engine
calibrations that were not optimized for emissions standards under certain specific
conditions. These calibrations may cause the vehicle to release air pollutants which exceed
Federal and California standards. These standards were established to protect your health
and welfare from the dangers of air pollution.

What Will Kia Do?
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Kia will update the software programming (calibration) of the Engine Control Module to
improve the catalyst heating logic.

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The update service will be performed, without cost to you at your local Kia dealer
regardless of whether you have had your vehicle serviced by a Kia dealer or genuine Kia
parts were used for those past services.

What Should You Do?
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Please contact your Kia dealer to schedule an appointment for this update.
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The time required to service your vehicle can vary, depending on the dealer’s work
schedule, therefore, we recommend scheduling a service appointment to minimize
your inconvenience.

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Having this service campaign performed will help ensure your vehicle’s full
protection under the emissions warranty.

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Failure to have this service performed could cause your vehicle to fail an emission
inspection (SMOG check) when required under State law. It could also be
considered a lack of proper maintenance.

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Please present this notice when you arrive at your dealer.

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To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the
upper right corner (“Dealers” on a mobile device). You can also use the QR code below
with your mobile device to access this information (see the bottom of this letter for more
information about QR code use):

Have You Changed Your Address or Sold Your Kia?
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If you have changed your home address or no longer own your vehicle, please complete
the enclosed prepaid “Change of Address/Ownership” card and mail it to us.

Kia Motors America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA

Are You a California Registered Owner?
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The California Air Resources Board requires that emissions related campaigns such as this,
be completed prior to annual vehicle registration renewal. Without this repair, you may
not be able to complete your vehicle registration and obtain license tags.

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Once this repair has been completed, your Kia dealer will provide a “Proof of Correction
Certificate”. The California Department of Motor Vehicles (DMV) may request this Proof of
Corrections Certificate during your next vehicle registration. This certificate should be kept
with your vehicle records thereafter.

Are You a Registered Owner in Connecticut, Delaware, Maine, Maryland, Massachusetts,
New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont or Washington?
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Because your state has adopted the California emissions regulations, your Kia dealer will
also provide a “Proof of Correction Certificate” once this repair has been completed. Your
states Department of Motor Vehicles, Department of Transportation, Motor Vehicle
Administration, Motor Vehicle Commission or Department of Licensing may request this
Proof of Corrections Certificate during your next vehicle registration. This certificate
should be kept with your vehicle records thereafter.

Do You Have Other Questions?
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Should you have any questions regarding this Emissions Service Campaign or your dealer
does not respond to your service request in a timely manner, we suggest that you contact
Kia’s Consumer Assistance Center at 1-800-333-4542 (Monday through Friday, 5AM to
6PM, Pacific Standard Time), or through the owner’s section of www.kia.com.

Please accept our apologies for any inconvenience this matter may cause you.
Sincerely,
Consumer Affairs Department

QR Code Use:
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A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an
appropriate barcode or QR Code Reader App. The app reads the barcode image and then
launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
With a mobile device, download a QR Code Reader App. With many devices, you can do this
through an app store or marketplace.
Open the QR Code Reader App on your mobile device. The app will utilize your device’s
camera. Center the code in the camera viewing area. With some apps, the URL or other
information will automatically load when the code is recognized. For others, you may have to snap
or take a picture of the QR code. Refer to the QR Reader Code App instructions.

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