FIELD SERVICE CAMPAIGN – 19104
04 September 2019
SUBJECT:
Switch Pack Assembly
MODELS INVOLVED:
International® LT®, RH™, and MV™ Series, LoneStar®, IC Bus® FE and SFC Series
DEFECT DESCRIPTION:
A deformation in the center post of the switch pack housing may cause one or more of
the switches to become loose and / or pop out when depressed.
ELIGIBILITY:
This procedure applies ONLY to vehicles marked in the International® Service PortalSM
with FSC 19104. Also complete any other open campaigns listed on the Service Portal
at this time.
TOOLS REQUIRED:
No special tools required.
PARTS REQUIRED:
NOTE: Parts may not be needed for every VIN in population; dependant on
outcome of inspection.
Part Number
4057689C3

Description
HOUSING, SWITCH, 6 PACKAGE DIN
MULTIPLEX

Quantity
1 (If Necessary)

Table 1 Parts Information

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Page 1

WORK INSTRUCTIONS
GOVERNMENT REGULATION: Engine fluid (oil, fuel, and coolant) may be a
hazard to human health and the environment. Handle all fluid and other
contaminated materials (such as filters and rags) in accordance with applicable
regulations. Recycle or dispose of engine fluids, filters, and other contaminated
materials according to applicable State and Federal regulations.
WARNING! To prevent personal injury and / or death, or damage to property,
park vehicle on hard flat surface, turn the engine off, set the parking brake, and
install wheel chocks to prevent the vehicle from moving in both directions.
WARNING! To prevent personal injury and / or death, always wear safe eye
protection when performing vehicle maintenance.
WARNING! To prevent personal injury, and / or death, or damage to property,
keep flames, sparks, or other heat sources away from the vehicle and do not
smoke while servicing the vehicle’s batteries. Batteries expel gases which may
cause an explosion resulting in personal injury / death, or damage to property,
avoid contact with any heat sources.

1. Park vehicle on flat surface.
2. Shift transmission into Park or Neutral and set parking brake.
3. Turn ignition to Key OFF position.
4. Install wheel chocks.

© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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Figure 1. 3rd Position Switch.
1. Bottom half of switch
NOTE: Apply NORMAL pressure when pressing switch; DO NOT use excessive
force.
NOTE: 3rd position switch shown in Figure 1 and Figure 2 may differ from switch
in actual vehicle.
5. Press bottom half of 3rd position switch; third switch from left (Figure 1, Item 1).

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Figure 2. 3rd Position Switch
1. Top half of switch
6. Using fingers, grasp top half of switch (Figure 2, Item 1); try to pull switch out of
socket.
a. If switch leaves socket, replace switch pack housing; refer to appropriate
technician manual for detailed instructions. When switch pack housing
has been replaced, proceed to Step 7.
b. If switch remains in socket, repeat Step 5 and Step 6 for each remaining
switch.
7. Remove wheel chocks.

© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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LABOR INFORMATION
Operation number must appear on all claims.
Operation Number

Description

Time

A40-19104-1

Inspection Only

0.2 hrs

A40-19104-2

Inspect and Replace Switch Pack

0.6 hrs

Table 2 Labor Information

WARRANTY CLAIMS

Warranty claim expense is to be charged to Warranty. Claims are to be submitted in the
normal manner, making reference to Field Service Campaign 19104.
Section 7 of the Warranty Policy and Procedures Manual contains further information
related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the “Other
Charges” tab. The cost of any bulk items (such as a bag of cable tie straps, roll of wire,
barrel of oil, or tube of silicone) should be prorated for the cost of the individual pieces /
amount used during each repair.
To make sure this important improvement is made in a timely manner, all claims for
19104 activity must be submitted by 04 September 2020 or within the normal warranty
period for the component, if after 04 September 2020.

© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

Page 5

© 2019 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

Page 6