Service Bulletin
September 27, 2019

19-104
Version 1

Noncompliance Recall: 2019 CR-V Owner's Guide Passenger Airbag
Information Update
Product Update: 2019 CR-V Owner's Guide Important Handling
Information Update
AFFECTED VEHICLES
Year

Model

Trim

VIN Range

2019

CR-V

ALL

Check the iN VIN status for eligibility

BACKGROUND
The noncompliance recall is for incorrect information in the Passenger Airbag Off Indicator section of the owner's guide.
Honda has determined that this noncompliance with the Federal Motor Vehicle Safety Standards exists on page 11 of
the owner's guide.
The product update is for missing information in the SAFETY INFORMATION section of the owner's guide. The
IMPORTANT HANDLING INFORMATION section is missing from the SAFETY INFORMATION section on page 3 of the
owner's guide.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Failure to update the owner's guides subject to these campaigns may subject your dealership to claims or lawsuits from
the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this
noncompliance recall, do a VIN status inquiry before selling it.
CORRECTIVE ACTION
Apply the update stickers to the affected pages in the owner's guide.

CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©

2019 American Honda Motor Co., Inc. — All Rights Reserved

Page 1 of 7

WARRANTY CLAIM INFORMATION
NOTE
This update can be done on the service drive by the service advisor or a porter.
Operation
Number

Description

8410D6

Apply the owner's guide 0.2 hr
update stickers:
•

Noncompliance
recall - page 11.

•

Product update page 2.

Flat Rate
Time

Defect
Code

Symptom
Code

Template
ID

Failed Part Number

6GK00

X6G00

A19104A

77510-TLA-A01ZA

PARTS INFORMATION
Part Name

Part Number

Quantity

Passenger Airbag Off Sticker

00X31-TLA-1000

1 (includes 50 stickers)

Important Handling Information Sticker

00X31-TLA-5000

1 (includes 50 stickers)

NOTE
Stickers were sent to your dealership's service manager. Additional stickers can be ordered through normal parts
ordering.
TOOLS REQUIRED
Part Name

Quantity

Clipboard, commercially available (minimum letter size)

1

Page 2 of 7

PROCEDURE
NOTES
•

Wash and dry your hands thoroughly before starting this procedure.

•

You can watch a video of this procedure by clicking HERE.

1. Remove the owner's guide from the Owner Information Kit in the glove box.

NOTE
If the owner's guide is not in the vehicle, inform the customer of the update and ask the customer to return with the
owner's guide.
2. Lay the clipboard on your lap.
3. Go to VISUAL INDEX on page 2, and lay the owner's guide on the clipboard as shown.
NOTE
To avoid creasing the cover or the pages, do not bend them excessively.

Page 3 of 7

4. Align the IMPORTANT HANDLING INFORMATION sticker. Before removing the adhesive backing from the
sticker, align the right edge to the d of the *1 - If equipped in the lower-right corner of page 2. The sticker should
align as shown.

Page 4 of 7

5. Attach the sticker. Remove the adhesive backing, and attach the sticker along the d of the *1 - If equipped.
NOTE
It is OK to touch the adhesive side of the sticker if necessary.
6. Using even pressure, slowly attach the sticker, working from the inside edge of the page to the outside. Be careful
not to create air bubbles under the sticker or creases on the page.

The updated page should look like this:

Page 5 of 7

7. Go to SAFETY INFORMATION on page 11, and lay the owner's guide on the clipboard as shown.

8. Align the front passenger airbag information sticker. Before removing the adhesive backing from the sticker,
align the upper-right corner of the sticker to the lower-right corner of the image. The sticker should align as shown.
NOTE
The sticker must cover the text beginning with, Objects placed on the seat... It is OK if the sticker partially covers
the image.

Page 6 of 7

9. Attach the sticker. Remove the adhesive backing, and attach the upper-right corner of the sticker to the lower-right
corner of the image.
10. Using even pressure, slowly attach the sticker, working from the outside edge of the page to the inside. Be careful
not to create air bubbles under the sticker or creases on the page.

The updated page should look like this:

11. Insert the owner's guide back in the Owner Information Kit and place it back into the glove box.
END

Page 7 of 7