Service Bulletin
September 26, 2019

19-068
Version 2

Warranty Extension: B-588P Obsidian Blue Pearl or Fathom Blue Pearl
Paint
Supersedes 19-068, dated August 29, 2019, to update the information highlighted in yellow.
AFFECTED VEHICLES
Year

Model

Trim

VIN Range

2014-15

Accord

All vehicles painted B-588P Check the iN VIN status for eligibility.
Obsidian Blue Pearl or Fathom
Blue Pearl

REVISION SUMMARY
Under CORRECTIVE ACTION and REPAIR PROCEDURE, B-588P Obsidian Blue Pearl or Fathom Blue Pearl was
identified as a tri-color paint, but it only requires a base and a clear coat.
BACKGROUND
This warranty extension only applies to 2014-15 Accord vehicles painted B-588P Obsidian Blue Pearl or Fathom Blue
Pearl.
The exterior paint around the rear glass may peel off. American Honda is extending the warranty on the paint of the
affected vehicles to 7 years from the original date of purchase with no mileage limit. This warranty extension does not
apply to other paint issues like rock chips, scratches, bird droppings, sap, wraps, dents, collision damage, customerinduced damage, etc.
Do an iN VIN status inquiry to see if the vehicle is eligible. American Honda will update this bulletin and the iN VIN
status when this warranty extension on affected vehicles has expired.
This warranty extension only applies to factory-applied paint.
The warranty extension does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a
financial institution or insurer, or has a branded or similar title under any state’s law.
This warranty extension only applies to the panels listed in the WARRANTY CLAIM INFORMATION section if they
exhibit a paint peeling problem. All paint repairs MUST have DPSM approval before starting work.
To make sure that your claim is properly processed, make sure the following requirements are met:
•

DPSM authorization before repairing any vehicle - To request authorization, send a ProFirst Certified Body Shop
estimate with close up photos of each affected panel to your DPSM.

•

Clear photos - Refer to service bulletin 10-002, Photos for Warranty Paint Repair Claims. Take clear photos
showing the overall affected area, and provide close ups as needed to illustrate the defect. Also upload a photo of
the door jamb label that shows the VIN with the warranty claim. If more than one panel is affected, photos of each
affected panel must also be uploaded to the warranty claim.

CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©

2019 American Honda Motor Co., Inc. — All Rights Reserved

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•

Claim submission - Before submitting a warranty claim, make sure you include a copy of the ProFirst Certified
Body Shop final invoice.

CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
CORRECTIVE ACTION
Inspect the vehicle and, if necessary, have a ProFirst Certified Body Shop repaint the entire affected panel(s)
with a color base coat and clear coat paint after obtaining DPSM approval.
PARTS INFORMATION
If you need to replace any moldings, emblems, or clips, reference the parts catalog for applicable part numbers, and
submit them in your warranty claim.
PHOTO REQUIREMENTS
•

Submit photos for each affected area. Refer to Service Bulletin 10-002, Photos for Warranty Paint Repair
Claims.

•

You must submit clear photos showing the overall affected areas, close ups of each affected panels clearly showing
the paint peel defect, and a photo of the door jamb label that shows the VIN. If the photos were not approved by the
DPSM before the repair, your claim may be debited.

•

Take photos of every affected area and save them with the repair order for 36 months. If American Honda requests
the photos and they were not saved, your claim may be debited.

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WARRANTY CLAIM INFORMATION
•

Prior authorization must be approved by your DPSM before doing any work related to painting the vehicle.
To request authorization, send a Pro First body shop estimate and photos to your DPSM for approval.

•

Make sure your claim includes clear photos. Refer to Service Bulletin 10-002, Photos for Warranty Paint Repair
Claims. Take clear photos showing the overall affected area and provide close ups as needed to illustrate the
defect. Take and submit a photo of the door jamb label that shows the VIN with the warranty claim. If more than one
panel is affected, close up photos of each affected panel must be uploaded to the warranty claim.

•

Upload a copy of the ProFirst Certified Body Shop final invoice with the warranty claim prior to submittal.

•

As of August 29, 2019, only sublet claims will be accepted. Prior flat rate based warranty information claims
will no longer be accepted.

•

B-588P was called both Obsidian Blue Pearl and Fathom Blue Pearl.

The following panels are covered under the warranty extension. Repair only the affected panels.
Roof

Body Panel - Left Rear Quarter Panel

Body Panel - Right Rear Quarter Panel
Select the appropriate warranty information based on the year and model. Make sure to attach your sublet claim's
ProFirst final invoice and photos. Add any applicable time if camera aiming was done.
NOTE
The FCW/LDW camera (if equipped) needs to be aimed whenever the windshield is removed.
2014-15 Accord:
Operation
Number

Description

Flat Rate
Time

9815A0

Repair planning and DTC
check.

1.5 hr

A

Aim the FCW/LDW
camera.

0.9 hr

Defect
Code

Symptom
Code

Failed Part Number

6R700

X6000

62100-T2F-A00ZZ

Skill Level: Repair Technician

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INSPECTION PROCEDURE
1. Check the paint code on the driver's door jamb to confirm the model year and paint code.
NOTE
If the year/paint color does not match, this bulletin does not apply.
Model Year

Paint Code and Color

2014-15 Accord

B-588P Obsidian Blue Pearl or Fathom Blue Pearl

2. Clean the vehicle, and bring it inside a shop with overhead lighting.
NOTE
Do not inspect the vehicle in direct sunlight as the sun's intensity may affect your ability to see any potential
damage.
3. Inspect the area around the rear glass for paint peeling. Determine if the areas affected carry over to the roof and
left and right rear quarter panels.
•

If the paint on the vehicle appears similar to the images below, go to REPAIR PROCEDURE.

•

If the paint looks different from the images below, this warranty extension does not apply. Paint issues like rock
chips, scratches, bird droppings, sap, wraps, dents, collision damage, customer induced damage, etc. are not
covered.
NOTE
If there are any questions about vehicle coverage under this warranty extension, contact your DPSM.

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REPAIR PROCEDURE
NOTE
All work must be completed by a ProFirst Certified Body Shop.
1. Make sure you have DPSM authorization to repaint the affected panels.
2. Using iN/SIS instructions, remove vehicle components as required to ensure pro paint adhesion and coverage of all
affected areas:
2.1. Roof - remove the following as needed: the windshield, rear glass, roof rails, moldings, and XM Antenna
which requires carefully dropping the roof liner to access the antenna nut. If the vehicle is equipped with a
moonroof, it does not need to be removed. Open it and tape off the open area.
2.2. Rear Quarter Panels - Remove any trim pieces, taillights, rear glass, or any other unpainted items as
needed, and blend the color to the existing paint.
NOTES
•

Be very careful when handling the windshield and/or rear glass during removal.

•

Protect moonroof and glass moldings from the repainting process.

3. Using best body shop techniques, remove the paint from the repair area, then sand the affected area using P240 or
P320 sand paper.
NOTES
•

Make sure to sand the paint to a feathered edge.

•

Sand the paint down to the E-Coat. If the E-Coat is compromised, sand down to the bare metal.

4. Clean the prepared area for repainting.
4.1. Remove the dust.
4.2. Clean the area with a wax and grease remover according to the paint manufacturer's recommendations.
5. Mask the vehicle to prevent overspray.
6. Prime the vehicle. Refer to Service Bulletin 16-065, Material Requirements for Warranty and Goodwill Paint Repairs,
for a list of approved paints and materials that must be used for warranty repairs.
6.1. Apply epoxy primer to any bare metal areas.
6.2. Apply 2K primer as necessary to level repaired areas.
6.3. Block sand and feather the primer edge to create a level and even surface.
7. Clean the primed area for repainting.
7.1. Remove the dust.
7.2. Clean the area with a wax and grease remover according to the paint manufacturer's recommendations.
8. Create spray out panels to ensure there is a color match.
9. Paint the prepared areas following the paint manufacturer's recommendations. Refer to Service Bulletin 16-065,
Material Requirements for Warranty and Goodwill Paint Repairs, for a list of approved paints and materials that must
be used for warranty repairs.
9.1. B-588P: Apply the basecoat, then apply a 2K clearcoat. There should be a minimum of 2 mil dry film build.
9.2. Bake the finish according to the paint manufacturer's guidelines.
9.3. After the paint has cured, polish it.
10. Install all of the remaining parts in the reverse order of removal.
11. Connect the i-HDS, and clear any DTCs that were set during the repair.

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12. If the vehicle is equipped with a FCW/LDW or a multipurpose camera, and the windshield was removed, make sure
to aim the camera. Refer to service information.
13. Give your warranty clerk the ProFirst receipt. For the warranty claim to be paid, a copy of the ProFirst Certified Body
Shop final invoice must be included in the warranty claim.
END

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