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Service Letter
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN
10R7988 REMAN CYLINDER PACKS AND 10R7989 REMAN CONNECTING RODS FROM
DEALER PART STOCK
Media Number -TEBE9731-00

Publication Date -2019/09/26

Date Updated -2019/09/26

Caterpillar: Confidential Yellow

TEBE9731-00

26Sep2019

U-566
A-453
D-493
O-497

Parts stock action
only

7750

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND
POSSIBLY REMOVING CERTAIN 10R7988 REMAN CYLINDER
PACKS AND 10R7989 REMAN CONNECTING RODS FROM
DEALER PART STOCK

PI70771

NOTE:
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Caterpillar’s obligations under this Service Letter are subject
to, and shall not apply in contravention of, the laws, rules,
regulations, directives, ordinances, orders, or statutes of the
United States, or of any other applicable jurisdiction, without
recourse or liability with respect to Caterpillar.
NOTE:
When submitting claim for Parts Stock Action, Use the
appropriate 99Z as the s/n, the appropriate Service Letter
Program Number as the Part number in the Part Causing Failure
field, "7751" as the Group Number, "56" as the Description Code.
NOTE:
The information supplied in this service letter may not be valid
after the termination date of this program. Do not perform the
work outlined in this Service Letter after the termination date
without first contacting your Caterpillar product analyst.

TERMINATION DATE
31Dec2019

PROBLEM
Certain 10R7988 Reman Cylinder Packs and 10R7989 Reman Connecting Rods
may have a mixture of light weight (Image 1) and heavy weight (Image 2)
connecting rods marked as 10R7989.

ACTION REQUIRED
Inspect 10R7988 Reman Cylinder Packs and 10R7989 Reman Connecting Rods
that have a date code prior to 09Aug2019 (Image 3) in dealer parts
stock.
Inspect the connecting rod cap.
If a connecting rod is the light weight as shown in Image 1, then
remove the 10R7989 Reman Connecting Rod or 10R7988 Reman Cylinder Pack
from dealer parts stock. Refer to the Parts Disposition.
If a connecting rod is the heavy weight as shown in Image 2, then mark
the packaging box as inspected per this program and place the 10R7989
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Reman Connecting Rod or 10R7988 Reman Cylinder Pack back into dealer
parts stock.

Image1

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Image2

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Image3

SERVICE CLAIM ALLOWANCES
Submit one claim for all parts removed from dealer parts stock.

PARTS DISPOSITION
NACD:
Hold all 10R7988 Reman Cylinder Packs and 10R7989 Reman Connecting Rods
for a Parts Return Request (PRR). A Parts Return Request (PRR) will be
issued to you through the Send-It-Back process after the claim is
submitted. Make sure to list the service letter program number on the
packing slip and include the closed work order paperwork. Handle all
other parts in accordance with your Warranty Bulletin on warranty parts
handling.
If a Parts Return Request (PRR) is not issued to you after 30 days
through the Send-It-Back process, handle the parts in accordance with
your warranty bulletin on warranty parts handling.
EAME, LACD, and APD:
Hold all 10R7988 Reman Cylinder Packs and 10R7989 Reman Connecting Rods
for 30 days for a possible Parts Return Request (PRR). Make sure to
list the service letter program number on the packing slip and include
the closed work order paperwork. Handle all other parts in accordance
with your Warranty Bulletin on warranty parts handling.
If a Parts Return Request (PRR) is not issued to you after 30 days
through the Send-It-Back process, handle the parts in accordance with
your warranty bulletin on warranty parts handling.

Copyright 1993 - 2019 Caterpillar Inc.
All Rights Reserved.

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