Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: September 16, 2019

As part of Subaru’s dedication to customer satisfaction, SOA is announcing an Electric Parking
Brake (EPB) Warranty Extension program, which extends the New Car Basic Limited Warranty
coverage of the EPB actuator assembly for 2010-2014 Legacy/Outback vehicles with CVT or
5AT Transmission that were sold or leased in the United States.
Please note the following important details regarding this program, and review them with all
appropriate personnel:
EPB Warranty Extension
The EPB Warranty Extension extends the affected vehicle’s’ original “New Car Basic Limited
Warranty” against defects that apply to the EPB Actuator Assembly. If a defect is verified, the
EPB assembly should be replaced following the procedures outlined in Technical Service
Bulletin 06-71-19R.
A warranty extension for the EPB assembly of twelve (12) years, unlimited mileage will be
added to these vehicles’ original three (3) year, 36,000-mile New Car Basic Limited Warranty.
The total coverage period for the EPB Warranty Extension is fifteen (15) years from the
warranty start date (regardless of mileage). Repairs under this coverage period must be
completed prior to the expiration of that fifteen-year period.
For vehicles within the coverage guidelines listed in the bulletin, customers can schedule an
appointment with an authorized Subaru retailer should they be experiencing any concerns with
their EPB actuator assembly. There is no mandatory inspection required for this warranty
extension. Only those vehicles where the customer is currently experiencing a concern with
the EPB should be repaired.
Under normal operating conditions, the brake system warning light illuminates with the parking
brake applied while the ignition switch is in the “ON” position. The light turns off when the EPB
is released.
The brake system warning light flashes when the EPB system is malfunctioning. If the brake
system warning light flashes, the driver should park the vehicle in a safe location as soon as
possible, following the precautions listed below, and contact a Subaru retailer.

Should a customer report a concern with the EPB, please advise them of the information and
parking tips listed below, which are also described in the Owner’s Manual. Until an inspection
and/or repair can be performed, the driver should always do the following when parking the
vehicle:
• Whenever possible, park the vehicle in a flat location.
• When parking uphill, the front wheels should be turned away from
the curb as shown. Also, be sure to shift the CVT or 5AT selector into Park.
• When parking downhill, the front wheels should be turned into the
curb as shown. Also, be sure to shift the CVT or 5AT selector into Park.
• Apply the EPB by depressing the brake
pedal and pressing the EPB switch firmly.

Please note: The EPB actuator assembly is subject to the same terms and conditions set forth in
the New Car Basic Limited Warranty unless expressly modified by terms outlined in the
Customer Notification Letter.
Owner Notification
Subaru is sending a letter to all owners of affected vehicles. A copy of the Customer
Notification Letter is linked here for reference. Customer letters will begin mailing on September
21, 2019.
Technical Instructions / Claim Procedures
Detailed instructions regarding the repair or replacement and warranty claim procedures will be
provided in Technical Service Bulletin 06-71-19R.
Pre-owned Vehicles in Retailer Inventory:
Subaru requests for all pre-owned vehicles covered by this program, Retailers inform customers
at the time of sale that the vehicle is covered by a warranty extension program. Sharing a copy
of the Customer Notification Letter (as linked previously in this announcement) is strongly
recommended to ensure this information is fully communicated.

Customer Reimbursement
Subaru is reimbursing customers who previously paid for a replacement related to an EPB
failure. If a customer has paid to have a replacement performed sometime in the past, they may
be eligible for reimbursement.
Customers can apply for reimbursement online by going to:
http://soaclaimform.custhelp.com/app/EPBForm.
If they did not receive the letter, they may contact the Subaru EPB Hotline at 1-844-373-6614 for
specific information.
Coverage Questions
Should you have questions regarding warranty coverage, contact Subaru Claims Helpline at
1-866-SUBARU2 (1-866-782-2782).