Service Campaign T3U Dealer Best Practice
Date: August 13, 2019
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Service Campaign T3U: Ioniq AE HEV BMS Update (TSB #19-01-023H) – v1
Updates To This Document
•

Initial communication to dealers.

Date
08/13/19

*** Dealer Stock and Retail Vehicles Only ***
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail delivery and whenever an affected
vehicle is in the shop for any maintenance or repair.
Affected Vehicles

Hyundai is conducting a Service Campaign to update the Battery Management System (BMS) on 2019 Ioniq Hybrid (AE HEV) vehicles.
The affected vehicles include:
• 2019MY Ioniq Hybrid (AE HEV) vehicles.
Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers.

Description

This service campaign provides information related to a BMS software update to the diagnostic logic for DTC P1B77 – “High Voltage
Battery Pre-charging Fault”.

Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and
advise the customer on time requirements.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate
capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary
tools, campaign parts and shop equipment as needed.
• This campaign can be completed quickly and does not require a hoist.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a
copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign,
note this on the repair order and request the customer’s signature next to the statement.
• Eco-friendly vehicle owners should be provided an equivalent eco-friendly SRC, or alternative transportation, as
needed.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality
Control your work.
• Use Greeters, Porters and Service Consultants to bring vehicles to Technicians to make it easier for them to stay
working in the bay.
• You must initially perform GDS ECU Update in Auto Mode. If the ECU Update starts but then fails in Auto Mode,
perform the update in Manual Mode to recover.
• Make sure the battery voltage does not fall below 12 volts. Keep a charger connected to the battery or run the
vehicle for 20 minutes to ensure an adequate state of charge for reliable update results.

Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s
next service.
Reconnect – Follow up for customer satisfaction.

Parts

Please review parts as outlined in the corresponding TSB (TSB #19-01-023H).

Customer Notification

None

Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.

Hyundai Motor America

Key Contact Information
Contact Information

Dealer Support

Description

Parts

[email protected]
1-800-545-4515

Parts ordering hotline

Techline

1‐800‐325‐6604

Warranty HELPREP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

1‐844-371-3808

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes

AutoLoop Technical Support

[email protected]
1-877-850-2010

CDK Technical Support

https://serviceconnect.support.cdk.com/

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes

Customer Support

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or
service campaigns

Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)

www.hyundaiusa.com/recall

Updated information related to the specific recall or
service campaign
Customers general questions, non‐campaign
related

Hyundai Roadside Assistance

1-800-243-7766

1‐800‐633‐5151

Hyundai Roadside Assistance

Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) - Tutorials
Car Care Scheduling (Xtime) - Recall Appointment
Notification

Parts – Campaign Parts Management (CPM)
Procedure

Source
Consolidated repository of recall and service campaign dealer best practices.
Located on the service tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library >
Car Care Scheduling
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library >
Campaign Parts Management

Service Rental Car (SRC) Program

www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software

Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing

www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING

– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
NHTSA Website

www.hyundaiusa.com/recall
www.safercar.gov