GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5111
URGENT - DISTRIBUTE IMMEDIATELY
Date:

August 7, 2019

Subject: N192210570 - Special Coverage
Center High Mount Stop Lamp Water Leak
Models: 2016 – 2017 Chevrolet Malibu
To:

All General Motors Dealers

General Motors is releasing Special Coverage N192210570 today. The total
number of U.S. vehicles involved is approximately 252,825. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on August 21, 2019.
Global Warranty Management (GWM)
The Applicable Warranties section on the Investigate Vehicle History (IVH) screen will
be updated August 7, 2019. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Special Coverage Adjustment
N192210570 Center High Mount Stop Lamp Water Leak
Release Date:
Attention:

Make
Chevrolet

August 2019

Revision:

00

This Special Coverage can be seen in the Applicable Warranties section in Investigate Vehicle History
(IVH).
Model
Malibu

Model Year
From
To
2016
2017

RPO

Description

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
Special
Coverage
Adjustment

On some 2016 - 2017 model year Chevrolet Malibu vehicles, there may be a water leak through the
center high mount stop lamp (CHMSL).
This special coverage covers the condition described above for a period of 6 years or 72,000 miles
(116,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
August 6, 2019, are covered by this special coverage and must be submitted using the labor operation
codes provided with this bulletin. Claims with repair orders prior to August 6, 2019, must be submitted
to the Service Contract provider.

Correction

Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are
eligible for reimbursement of their reasonable and customary expenses in accordance with the
procedures specified below. The conditional right to reimbursement is provided by GM solely in the
interest of customer satisfaction and is personal to Customers. Customers may not assign and GM
does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to
receive reimbursement, or any other rights granted by this Special Coverage to any third party,
including but not limited to service contract providers, and this Special Coverage is not intended to
and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights
to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
Dealers are to inspect for evidence of water at the high mounted stop lamp and if necessary, repair the
center high mounted stop lamp with a lamp kit containing insulators and new fasteners. The original
lamp assembly is retained. The repairs will be made at no charge to the customer.

Parts
Quantity
4
1

Part Name
NUT, HIGH MT S/LP (20 nuts per package)
LAMP KIT, HIGH MT STOP (CONTAINS 4 INSULATORS)

Part No.
11602012
84279073

Note: The nut – high mt s/lp part 11602012, is sold in a package quantity of 20 and may already be available in your
dealer inventory.
Reminder: Parts may be removed from Retail Inventory Management (RIM) management. Dealers should review the
affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to order the correct parts
required of any water damage remediation.

Copyright 2019 General Motors. All Rights Reserved.

Page 1 of 6

Special Coverage Adjustment
N192210570 Center High Mount Stop Lamp Water Leak
Warranty Information
Labor
Operation
9900628
9900629

9900630

9900631
*

Description
Inspection Only, No Repair Required
Install High Mounted Stop Lamp Gaskets and Nuts (Includes
Inspection)
ADD: Replace Headlining Trim Panel
ADD: Rear Floor Panel Carpet Replacement
ADD: Remove, Dry and Reinstall Rear Floor Panel Carpet and /or
Rear Compartment Floor Area
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.2
1.0

Trans.
Type
ZREG
ZREG

Net
Item
N/A
N/A

ZREG

*

ZREG

**

3.5
1.2
1.5

N/A
0.2
N/A

For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.

**

Submit $10.00 administrative allowance in Net/Admin Allowance.

Service Procedure
Inspect for water pooling in the trunk or the spare tire well, water in the rear passenger floor area, a wet headliner or
evidence of water damage in these locations.
•
•

If any evidence of water is present, proceed to step #1.
If no water damage is evident, inform the customer that their vehicle does have the condition described in this
bulletin.

4641372

TIP: Install two foam blocks (1) between the roof of the vehicle and the headlining trim panel to gain access to the high
mount stop lamp nuts.
1.

Remove the high mounted stop lamp. Refer to High Mounted Stop Lamp Replacement in SI.

Page 2 of 6

Special Coverage Adjustment
N192210570 Center High Mount Stop Lamp Water Leak

4641382

2.

With the lamp assembly removed, clean the body mating surface with a clean lint free rag.

Caution: DO NOT use sharp tools or any chemicals to remove the gaskets from the lamp assembly or damage may
occur.
Note: Ensure that all foam residue is removed from the lamp assembly.

4641384

3.

Remove the gaskets from the high mount stop lamp and DISCARD.

Page 3 of 6

Special Coverage Adjustment
N192210570 Center High Mount Stop Lamp Water Leak

4641386

4641389

Caution: Make sure the gasket is centered and does NOT ride up the fastener joint. A water leak may occur if the gasket
is not installed properly. Refer to the pictures above.
4.

Install the NEW gaskets on the high mount stop lamp.

5.

Install the high mount stop lamp in the vehicle.

Note: Ensure the connector and connector position assurance (CPA) are fully seated.
6.

Connect the high mount stop lamp electrical connector.

Caution: Do NOT apply threadlocker to the high mount stop lamp nuts or studs as part damage may occur.
7.

Install the NEW high mount stop lamp nuts and hand tighten.

Page 4 of 6

Special Coverage Adjustment
N192210570 Center High Mount Stop Lamp Water Leak
Note: The two middle high mount stop lamp nuts (1) MUST be torqued first.

4641397

8.

Tighten the two middle high mounted stop lamp nuts (1) to 4.7 Nm (41.52 lb in).

9.

Tighten the two outside high mounted stop lamp nuts (2) to 4.7 Nm (41.52 lb in).

10. Remove the foam blocks and reinstall the removed components. Refer to High Mounted Stop Lamp Replacement in
SI.
11. Repair or replace any water damaged trim, as necessary. Refer to Floor Carpet Drying in SI.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by August 31, 2020. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 5 of 6

Special Coverage Adjustment
N192210570 Center High Mount Stop Lamp Water Leak
August 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2016 or 2017 model year Chevrolet Malibu, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2016 or 2017 model year Chevrolet Malibu vehicles, may have a
condition where water may leak in into the center high mount stop lamp (CHMSL) possibly causing a wet headliner or
water in the spare tire well.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2016 or 2017 model year Chevrolet Malibu within 6 years of the date your vehicle was
originally placed in service or 72,000 miles (116,000 km), whichever occurs first, the condition will be repaired for you at
no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this
special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the
enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all
required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement Department by August 31,
2020, unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is
personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage
(“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right
to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special
Coverage to any third party, including but not limited to service contract providers, and this Special Coverage
is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any
other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Neelie O’Connor
Executive Director
North America Contact Center Operations
Enclosure
N192210570

Page 6 of 6