Daimler Trucks North America

WARRANTY POLICY LETTER
No.

WARRANTY DEPARTMENT

For questions, comments, or to submit an inquiry, go to:
DTNAConnect > My Applications > WSC

WP19-014

Release

09/23/2019

Effective

10/01/2019

Subject

Delivery-Related Changes: Electronic Proof of
Delivery and Loose Component Claim Filing

6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4090

Please distribute to:
Dealer Principal, Warranty Manager, Service
Manager, Parts Manager, Sales Manager












Freightliner Dealers
Western Star Dealers
FCCC Dealers
Thomas Built Bus Dealers
Direct Warranty Customers
Export
DDC Distributors
Sales Terms (DTR)
Used Product (DTR)
Travel Centers of America/Petro:Lube

DTNA is pleased to announce several changes regarding new vehicle deliveries:
• Deployment of an electronic proof of delivery (EPOD)
• Standardized claim filing for certain loose (uninstalled) components
 Electronic
Proof of
Delivery

As announced recently by DTNA’s Outbound Logistics team, DTNA is transitioning to an EPOD on
October 1, 2019. At launch, the EPOD will replace the Transporter Delivery Receipt (WAR500) and
Items Removed for Transport Form (WAR501). The EPOD will also support the Subject to Inspect (STI)
process for after hours deliveries and have a tracking feature for decking equipment.
To use the new EPOD, locations must have a mobile electronic device that takes pictures and set up an
email contact list with transport carriers. The Outbound Logistics team announced the EPOD launch in
a communication, dated August 29, that released via DTNAConnect > My Communications. The notice
contains more information about the transition, use, and webinar training.
Although delivery documentation is changing, most Warranty-related policies remain the same
(exception – see loose components below). Receiving locations are expected to use the EPOD to
record damage, take photos, confirm loose components arrived with the vehicle, verify that items
removed by the driver were re-installed correctly, provide signature approval, etc.
The EPOD will improve the STI process by automating a step that is currently manual: receiving
locations will no longer have to email delivery documentation to the applicable transport carrier. The
EPOD will automatically notify the carrier when the receiving location completes the inspection.
With the EPOD launch, it is a receiving location’s responsibility to maintain up-to-date email contacts
with transport carriers and to have contingency plans for technological glitches. For EPOD problems or
questions, contact the Outbound Logistics team at [email protected]; training will be
available on the DTNA DASH.

 Loose
Component
Claims

For certain components that are loose (uninstalled) at vehicle delivery, DTNA Warranty is streamlining
the claim process. Effective for claims filed on or after October 1, 2019, the six (6) components listed
below will share some claim information (e.g., type, component, etc.). The standardization will make
filing easier and reduce the number of claims returned for corrections.
• Bumper
• Drive wheel fairings
• Front axle fairing
• Lower center bumper air dam
• Roof fairing
• Wheel covers

WARRANTY POLICY LETTER
Verify latest version online; access Warranty Policy Letters at DTNAConnect > Warranty Lit > Warranty Letters for 6 months after effective date.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Policy Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
No.: WP19-014
1 of 2
Daimler Trucks North America LLC is a Daimler company.
Revised: 9/20/19

Daimler Trucks North America

For questions, comments, or to submit an inquiry, go to:
DTNAConnect > My Applications > WSC

WARRANTY DEPARTMENT
6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4090

Claims should be filed with these standard elements:
• Claim Type: Warranty
• Primary Failed Part (PFP): None
• Component: F99-999-159
o If used, Position, Cause, and Corrective Action fields automatically populate
• Position: 00-00 – NA-NA
• Cause: 28 – Part Improperly Installed
• Correction: 14 – Install
• Repair Details: List all installed components
The above components could be loose at vehicle delivery because either the DTNA manufacturing plant
placed them inside the vehicle or a transport driver removed items to prevent damage. If loose at
delivery, service locations can be reimbursed for installation. When a location seeks reimbursement for
installation only, not repairs, the components listed above can be combined onto a single claim if all
the installed components are listed in the Repair Details field.
 Warranty
Manual
Revision

The Product Receipt, Storage, and Registration section of the Warranty Manual will have several
noteworthy revisions:
• References to the Transporter Delivery Receipt (WAR500) and Items Removed for Transport
Form (WAR501) will be updated the EPOD and processes revised as necessary
• The components with new standardized filing practices were selected from tables in different
parts of the manual: Special Filing Instructions and Aerodynamic Components. In
determining how to incorporate the new loose component policy, several Warranty Manual
areas were identified for improvement (see table below). Access the manual at DTNAConnect
> Warranty Lit > Other Warranty Documents > Manual.

Subsection
Drop Shipped Vehicles
Decked Vehicles
Items Removed or Altered for Transport and
Items that Require Re-Torque
Shipped Loose Items and Components
Loose Components (New!)
Damage, Missing Items, or Improperly ReInstalled Items

Action
Applicable roof fairing content added from Decked Vehicles subsection
Roof fairing and front axle fairing subsections removed; content incorporated into Drop
Shipped Vehicles or Loose Components subsections
Removed; content incorporated into new Loose Components subsection, as appropriate
Re-organized into tables: Content from removed subsections and new claim filing
information from this letter
References to improperly re-installed items removed and incorporated into new Loose
Components subsection, as appropriate

WARRANTY POLICY LETTER
Verify latest version online; access Warranty Policy Letters at DTNAConnect > Warranty Lit > Warranty Letters for 6 months after effective date.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Policy Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
No.: WP19-014
2 of 2
Daimler Trucks North America LLC is a Daimler company.
Revised: 9/20/19