NHTSA ID Number: 10165377
Manufacturer Communication Number: Circular91U7rev1
TSB/Document Date: 2019-10-07
Summary
Infotainment System Software - Security Patch - Revised Also includes 2015 A3 Cabriolet, 2016 TT Roadster, A3 Cabriolet, A3 Sportback
Insert SD card in SD card reader.
•
Initiate software update via the Update Menu
(Red Engineering Menu - REM):
•
o
Press the button combination shown
based on what MMI system is
installed.
o
The buttons must
simultaneously.
be
pressed
Navigate the Update Menu using the rotary
knob and start the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 8 of 16
•
When the “Device summary” screen appears,
scroll down and select “Resume”.
STOP!
•
When this message appears, do not make any
further selections in the MMI.
•
Proceed to Section C and complete the
software update documentation via SVM.
NOTE
When performing the SVM, the MMI will reboot on
its own and return to the main operation screen
when the SVM is complete.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 9 of 16
Section C – MMI Software Update With SVM
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.
Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.
Flash process through “Audi Flashing” not Guided Fault Finding (GFF).
•
DO NOT USE Guided Fault Finding (GFF) to perform this flash. Damage caused to control
modules while using GFF will not be covered.
If using a Bluetooth transmitter head, it is connected to the tester with a USB cable.
•
Performing a software update using a Bluetooth connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth.
The Bluetooth function of the scan tool is physically switched off .
VAS 6150 & VAS 6150A
VAS 6150B
VAS 6150C
(Front panel behind handle)
(Right side behind WIRELESS door)
(Left side behind SC/EX door)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi
dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 10 of 16
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software Version
Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
•
Open the hood.
•
Access the battery charging posts.
•
Switch the ignition on.
•
Apply the parking brake.
•
Switch off all consumers (headlights, heated
seats, climate control, etc.).
•
Connect the VAS6150X/VAS6160X Diagnostic
Tester to the vehicle.
•
Start the ODIS program.
•
Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery charging
posts.
NOTE
Vehicles with Battery Monitoring Control Module
-J367- and/or an EFB Battery:
When connecting the charger to the battery, connect
the positive cable to the positive terminal of the
battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.
•
Turn the hazards on.
CAUTION
The procedure may cancel itself if the hazard warning
lights are not switched on. The hazard warning lights
prevent the system from switching to bus sleep mode
during the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 11 of 16
NOTE
•
All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.
•
If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.
•
Confirm that scan tool is communicating with
the diagnostic head by USB cable.
o
If the Bluetooth or WiFi symbol is
shown, then disconnect the diagnostic
head from the vehicle and reconnect
the USB cable to the diagnostic head
and then reattach to the vehicle.
•
From the home screen of the scan tool
highlight “Flash” .
•
Follow the on-screen prompts.
NOTE
Operating mode “Flash” must be used. Performing
this update using “Diagnosis” (Guided Fault
Finding) could result in non-payment of the claim.
•
Select “Starting Flashing” and follow the onscreen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 12 of 16
•
Select “No RO”.
•
Highlight “SVM – Code Input”.
•
Select “Perform test”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 13 of 16
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g.
ECM, TCM, etc.) during the SVM update process is
not covered.
•
Enter the corrective action code (SVM code) as
listed in the chart below.
•
Select “Accept”.
•
Follow the on-screen prompts.
Criteria
SVM code
01
91U7A009
02
91U7B018
03
91U7B018
05
91U7C027
09
91U7B018
11
91U7E045
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 14 of 16
NOTE
The update may fail if the following pre-requisites are not met:
•
•
•
Hazards not on during flash
Battery voltage too low or insufficient charger
used
ODIS version too low
•
•
Not using Audi Flash to perform the update
Incorrect diagnostic head used
If the update fails and one of the above pre-requisites was not met:
•
Use a different tester that has been freshly rebooted. Prior to retrying the update make sure that you have a
charger attached and the battery voltage is at least 12.5V. ODIS must have the latest brand version. ONLY
use VAS6154 or VAS5055 diagnostic heads. Hazard flashers turned on. Bluetooth turned off. Then reboot
the “005F” module by removing and reinstalling the power supply fuses. Use Audi Flashing operating mode.
Once the prerequisites are set, retry the update again.
•
Additional time to complete the flash due to pre-requisites not being met will not be covered by this campaign.
•
When the update has completed successfully,
this message will appear.
•
Select “Complete/Continue” .
•
Follow the on-screen prompts.
NOTE
•
This message appears after the SVM test
plan completes.
•
When exiting the Flash program, all faults
should clear, including the B201A
"Checking software version management"
fault that sets during MMI updates.
•
There should be no need to clear faults
using Guided Fault Finding or by any other
method.
•
After receiving confirmation that the flash
completed successfully, select “Send” to send
the diagnostic protocol online.
•
Follow the on-screen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 15 of 16
•
Click “Flash” to exit the flash session.
•
Proceed to Section C.
Section C – Campaign Stamp
•
Once the campaign has been completed, the
technician should stamp the repair order.
•
Stamps are available for ordering through the
Compliance Label Ordering Portal (item#
AUD4927ENG or AUD4927FRE).
Item#: AUD4927ENG
OR
Item # AUD4927FRE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 16 of 16
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TSB/Document ID: Circular91U7rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2019-09-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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