Technical Service Bulletin
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Rotating Display - Fault Diagnosis
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2055580/1
EH
Released for publishing
Aug 21, 2019

New customer code
Object of complaint
information, navigation, communication, entertainment -> radio, navigation, MMI and drive device
functions -> extend screen
information, navigation, communication, entertainment -> radio, navigation, MMI and drive device
functions -> retract screen

Vehicle data
New Continental GT
Sales types
Type
3S3*
3S3*
3S3*

MY
2018
2019
2020

Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*

Final drive code
*
*
*

New Continental GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S4* 2019 E
*
*
*
3S4* 2020 E
*
*
*

Documents
Document name
master.xml

Complaint type
functionality -> no function
functionality -> operation sequence
incorrect

Position

Technical Service Bulletin
Rotating Display - Fault Diagnosis

Transaction No.: 2055580/1
Release date: Aug 21, 2019

Condition
Various rotating display operational complaints or noises.

Technical Background
Follow the measure section of this TPI that relates to your customer complaint.

Production Solution
Not applicable.

Service
Follow the below instructions that relates to your customer complaint.

1. Operational issues
2. Rotating display alignment
3. Grinding noise on operation
4. Rattling noise on operation
5. Squeak/creak on operation
Before any repair work is carried out, where possible obtain a video demonstrating the customers complaint. This may be
required for further analysis.

1. Operational issues
•

Not rotating

•

Incorrect operation

•

Stuck on one face or in one position

•

Sporadic operation

•

Slow or fast operation

1. Carry out re-initialisation of the rotating display.
2. If the complaint is still evident and DTC for rotating display present, complete the test plan.
3. If no obvious defect can be found then remove the rotating display.
Infotainment → Multimedia system → Rotating display → rotating display – To remove and refit
Regardless of the customer complaint, carry out all checks listed below:
Pulley
Check pulley wheel for looseness and ensure the keyway is present and fitted correctly (Figure 1).

Figure 1
If either defect is present raise a DISS technical query with photos attached, do not follow any more steps at this point.
Link bar
Check link bar for deformation (Figure 2).
If the link bar is deformed or bent, remove the link bar and attempt to straighten then refit the link bar. Refit the rotating display to a state that it
can be tested then carry out re-initialisation and retest. Should this not be successful raise a DISS technical query with photos attached, do not

follow any more steps at this point.

Figure 2
Micro switches
Check the condition of both micro switches for damage or connection misalignment (Figure 3).
If the micro switches are damaged or misaligned, attempt to repair and retest. Refit the rotating display to a state that it can be tested then carry
out re-initialisation and retest. Should this not be successful raise a DISS technical query with photos attached, do not follow any more steps at
this point.

Figure 3
Alignment of inner to outer mechanism
Check the alignment of inner to outer mechanism as shown (Figure 4).
If the mechanism is out of alignment raise a DISS technical query with photos attached, do not follow any more steps at this point.

Figure 4
Fixing screws
Check the tightness of the fixing screws highlighted (Figure 5), there are 8 fixing screws in total.
Check and retighten where necessary (3 Nm).

Figure 5
Fixing nut
Check the tightness of the fixing nut highlighted (Figure 6), there is one nut on each side of the assembly.
Check and retighten where necessary (5 Nm).

Figure 6
Motor harness connections (only applicable up to VIN SCBDD33S2KC073864)
Apply the motor harness rectification detailed in TPI 2053101, this must be carried out.
Control module
Disconnect and reconnect the connector from the control module (Figure 7).

Figure 7
IMPORTANT: After carrying out all check/repairs, refit the rotating display to a state that it can be tested then carry out reinitialisation and retest.
If the complaint is still present after retesting, send a DISS technical query detailing all of your findings with photos/videos to support.

2. Rotating display alignment
•

Sticks mid cycle, possibly with a noise – gap between veneer and rotating display visually out of alignment

Follow TPI 2051526.

3. Grinding noise on operation
1. Remove rotating display then check pulley wheel for looseness and ensure keyway is present and fitted correctly (Figure 8).

Figure 8
If either defect is present raise a DISS technical query with photos attached.

4. Rattling noise on operation
1. Remove rotating display then check and if necessary tighten fixing screws highlighted (Figure 9), there are 8 fixing screws in total.
Check and retighten where necessary (3 Nm).

Figure 9
2. Refit the rotating display to a state that it can be tested then carry out re-initialisation and retest.

5. Squeak/creak on operation
When noise is evident, press on outer bezels (Figure 10). If the noise disappears when the bezels of the dials are pressed then replace the dials.

Figure 10

Warranty
Checks/adjustments on rotating display (does not include removal of rotating display)
Warranty type

110 or 910

Labour operation code

91 32 01 51 (from 29th August 2019)
91 32 01 99 (up to and including 28th August 2019)

Damage service number

91 32

Damage code

00 55

Time

20 TU

Criteria ID

01

For all other repair times please refer to ElsaPro.
NOTE: Should TPI 2053101 be carried out, this repair time includes the removal and reinstallment of rotating display.