9/4/2019

62 01 19_INSTRUMENT CLUSTER AND ONBOARD COMPUTER INTERMITTENTLY INOPERATIVE

SIB 62 01 19
2019-08-07
INSTRUMENT CLUSTER AND ONBOARD COMPUTER INTERMITTENTLY
INOPERATIVE
This Service Information Bulletin (Revision #2) replaces SI B62 01 19 dated March 2019.
What’s New (Specific text highlighted):
• Updated I-level info

MODEL
Engineering
Designation
G05
G07
G14
G15
G20
G29

Model Description

Production Date

X5 Sports Activity Vehicle
X7 SAV
8 Series Convertible
8 Series Coupe
3 Series Sedan)
Z4 Roadster

Produced from July
1, 2018 thru March
30, 2019

Affected Option
Code
Vehicles equipped with
option 6U3 Live
Cockpit Professional

SITUATION
Instrument Cluster (KOMBSP18) functions are
intermittently inoperative, including:
On-board Computer (BC) button on turn signal
stalk (BC button shown at left)
Radio displays
Menu button
Turn signal displays
Arrows on multifunction steering wheel
MFL thumbwheel control (shown at left)

Additionally, the audio source, radio station, or music track cannot be changed using the MFL.

Normal functionality may possibly return after a sleep cycle or a battery reset.
This affects vehicles with:

Integration level S18A-18-11-5xx
Live Cockpit Professional (option code 6U3) including the instrument cluster High 4.1.
Copyright ©2019 BMW of North America, Inc.
1/3

9/4/2019

62 01 19_INSTRUMENT CLUSTER AND ONBOARD COMPUTER INTERMITTENTLY INOPERATIVE

While the Kombi is not working properly the rest of the system is working properly. The customer can still use
the Central Information Display (CID) for items such as entertainment settings, Driver Experience settings, etc,
utilizing the I drive controller. The telephone functions are not affected.

CAUSE
Unfavorable software at system start-up.

CORRECTION
Program/encode the vehicle to Integration level (I-level) S18A-19-07-530 or higher.
I-Level S18A-19-07-530 is expected to be supported by ISTA 4.18.24 (pending verification)

Note: Parts replacement will not provide a solution to this situation.

PROCEDURE
1. Perform a diagnostic quick test to obtain the I-level.
2. If the I-level is S18A-19-07-530 or lower, program the vehicle to I-level S18A-19-07-530 or higher.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10) when performing
programming.
For information on programming and coding with ISTA, refer to CenterNet / TIS / Technical Documentation /
Programming and Diagnostics / Programming Documentation
3. Confirm proper operation of the instrument cluster displays using the BC stalk button and MFL controls.

WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or
the BMW Certified Pre-Owned Program.
Defect Code:

6211204200

KOMBI display/pixel/backlighting (in the
instrument cluster) malfunction

Labor Operation:
00 00 006

Labor Allowance:
Refer to AIR

Description:
Performing vehicle test (with vehicle diagnosis system
– checking faults) (Main work)

Or:
00 00 556

Refer to AIR

Performing vehicle test (with vehicle diagnosis system
– checking faults) (Plus work)

And:
61 21 528:

Refer to AIR

Connect an approved battery charger/power supply
(indicated in AIR as Charging battery)

And:
61 00 730

Refer to AIR

Programming/encoding control unit(s)

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.

Copyright ©2019 BMW of North America, Inc.
2/3

9/4/2019

62 01 19_INSTRUMENT CLUSTER AND ONBOARD COMPUTER INTERMITTENTLY INOPERATIVE

During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be
invoiced one time.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)

A. The programming procedure automatically reprograms and encodes all vehicle control modules
which do not have the latest software i-level. If one or more control module failures occur during this
programming procedure:
Please claim this consequential control module-related repair work under the defect code listed in this
bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section.
B. For control module failures that occurred prior to performing this programming procedure:

When covered under an applicable limited warranty, claim this control module-related repair work
using the applicable defect code and labor operations (including diagnosis) in AIR.

Copyright ©2019 BMW of North America, Inc.
3/3