NHTSA ID Number: 10165234
Manufacturer Communication Number: TJ32469 5 0 2019
TSB/Document Date: 2019-09-23
Summary
This is a Technical Journal: Gear shift lever inoperable
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
DIM message “gear lever service required” and DTC
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 32469.5.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2019-08-26
2019-08-27
FUNC GROUP:
FUNC DESC:
4323
Gear lever, complete
Page 1 of 4
“Right first time in Time”
Attachment
Vehicle Type
Type
Eng
224
224
224
225
225
225
225
225
225
225
227
227
227
234
234
234
234
234
234
10
25
A2
10
25
72
A2
A3
A8
AR
10
A8
AR
08
10
25
68
72
79
Eng
Desc
B4204T23
B4204T26
B4204T27
B4204T23
B4204T26
D4204T16
B4204T27
B4204T29
D4204T14
D4204T4
B4204T23
D4204T14
D4204T4
B4204T20
B4204T23
B4204T26
D4204T23
D4204T16
D4204T9
Sales
Body
Gear
Steer
Model Year
2019-2019
2019-2019
2019-2019
2019-2019
2019-2019
2019-2019
2019-2019
2019-2019
2019-2019
2019-2019
2019-2019
2019-2019
2019-2019
2017-2019
2017-2019
2018-2019
2017-2019
2019-2019
2017-2019
Plant
Chassis range
-
Struc Week
Range
201835-201911
201846-201911
201835-201911
201817-201911
201835-201911
201817-201911
201817-201911
201817-201911
201817-201911
201846-201911
201846-201911
201846-201911
201846-201911
201617-201911
201617-201911
201746-201911
201617-201911
201817-201911
201646-201911
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
Technical Journal 32469.5.0
Type
Eng
234
234
234
234
234
234
235
235
235
235
235
235
235
235
235
235
235
235
236
236
236
236
236
236
236
236
236
238
238
238
238
238
246
246
246
246
246
246
246
246
246
A2
A3
A8
AD
AK
AL
10
25
68
72
79
A2
A3
A8
AD
AK
AL
AR
08
10
25
68
A2
A2
A3
A8
AD
10
98
99
A2
AL
08
10
25
68
A2
A2
A3
A8
AD
Page 2 of 4
Eng
Desc
B4204T27
B4204T29
D4204T14
D4204T7
B4204T31
B4204T44
B4204T23
B4204T26
D4204T23
D4204T16
D4204T9
B4204T27
B4204T29
D4204T14
D4204T7
B4204T31
B4204T44
D4204T4
B4204T20
B4204T23
B4204T26
D4204T23
B4204T27
B4204T27
B4204T29
D4204T14
D4204T7
B4204T23
B4204T23X
B4204T27X
B4204T27
B4204T44
B4204T20
B4204T23
B4204T26
D4204T23
B4204T27
B4204T27
B4204T29
D4204T14
D4204T7
Sales
Body
Gear
Steer
Model Year
2017-2019
2018-2019
2017-2019
2019-2019
2018-2019
2018-2019
2017-2019
2018-2019
2017-2019
2019-2019
2017-2019
2017-2019
2018-2019
2017-2019
2019-2019
2018-2019
2018-2019
2017-2019
2017-2019
2017-2019
2018-2019
2017-2019
2017-2019
2019-2019
2018-2019
2017-2019
2019-2019
2017-2019
2017-2019
2017-2019
2018-2019
2017-2019
2018-2019
2018-2019
2018-2019
2018-2019
2018-2019
2018-2019
2018-2019
2018-2019
2019-2019
Plant
Chassis range
-
Struc Week
Range
201617-201911
201746-201911
201617-201911
201846-201911
201746-201911
201746-201911
201624-201911
201746-201911
201624-201911
201817-201911
201646-201911
201624-201911
201746-201911
201624-201911
201846-201911
201746-201911
201717-201911
201646-201911
201646-201911
201646-201911
201746-201911
201646-201911
201646-201911
201846-201911
201746-201911
201646-201911
201846-201911
201646-201911
201710-201911
201710-201911
201746-201911
201646-201911
201717-201911
201717-201911
201746-201911
201717-201911
201746-201911
201717-201911
201746-201911
201717-201911
201846-201911
2019-08-27
Technical Journal 32469.5.0
Type
Eng
246
246
246
256
256
256
256
256
256
256
256
256
256
AK
AL
AR
08
10
25
68
A2
A2
A3
A4
A7
A8
Eng
Desc
B4204T31
B4204T44
D4204T4
B4204T20
B4204T23
B4204T26
D4204T23
B4204T27
B4204T27
B4204T29
D4204T11
D4204T6
D4204T14
Sales
Body
Gear
Steer
Model Year
Plant
2019-2019
2018-2019
2019-2019
2016-2019
2016-2019
2018-2019
2017-2019
2016-2019
2016-2019
2018-2019
2016-2019
2016-2019
2016-2019
Chassis range
-
Struc Week
Range
201846-201911
201746-201911
201817-201911
201537-201911
201537-201911
201746-201911
201617-201911
201505-201911
201505-201911
201746-201911
201505-201911
201546-201911
201537-201911
CSC Customer Symptom Codes
Code
7G
IV
MP
Description
Text window and warning symbol/Yellow symbol and text message
Text window and warning symbol/Text message
Automatic transmission/Possible to change gears, Shift lock does not work
VST Operation Number
VST Operation Number
36004-2
Description
Software control module downloading
DTC Diagnostic Trouble Codes
Control Module
ECM
TCM
Code
U010387
P086087
Fault Type
Permanent
Permanent
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
DESCRIPTION:
*Vehicle Types updated.
*In cases where DIM (driver information module) message “gear lever service required” and DTC
stated below are set individually or in combination, please follow the advice under “Service”.
ECM U010387 (Lost Communication With Gear Shift Control Module A Bus Signal / Message Failures
Missing message)
2019-08-27
Page 3 of 4
Technical Journal 32469.5.0
TCM P086087 (Gear Shift Control Module “A” Communication Circuit Bus Signal / Message Failures
Missing message)
SERVICE:
A new GSM (Gear selector module) software is released.
Perform an upgrade of the software according to TJ 31543.
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, please use following data:
VST OP number: 36004-2.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed”, use function group 4323.
Page 4 of 4
2019-08-27
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: TJ32469 5 0 2019
Replacement Service Bulletin Number:
MFR Communication Date: 2019-08-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- 🎉[OTOFIX D1 Lite, Perfect Cost-effective Diagnostic Tool]: OTOFIX D1 Lite, a newest bidirectional scan tool from OTOFIX company, is a great choice for DIYers and repair shops. 👉This obd2 scanner diagnostic tool packs all practical functions: OE level all systems diagnoses, Bi-Directional Control, 38+ reset services fixing 99% of common problems, support DoIP & CANDF protocols and FCA
AutoAuth, high-end hardware configuration. Worldwide vehicles and 🔥2 Years Free Updating🔥 covered. - 🎉[Bi-Directional Scan Tool, Active Test]: OTOFIX D1 Lite bluetooth obd2 scanner can also command ECUs and monitor the operation of the actuators to track down the problems of certain parts, like windows, sunroof, wipers, fuel pumps, etc., saving repair time & trouble. This makes OTOFIX D1 Lite the most cost-effective bidirectional scan tool.
- 🎉[2026 Newest, 38+ Hot Reset Functions]: Equipped with 38+ reset functions in one, the OTOFIX D1 lite automotive scanner diagnostic tool allows you to troubleshoot 99% of common vehicle problems. You can use this car diagnostic scanner holding enough functions to easily repair common vehicle models in your repair shops. Including Oil Reset, Injector Coding, Throttle, DPF Reset, SCR Reset, Gear Learning, Clutch Learning, Suspension, etc. Note* Reset functions vary by model.
- 🎉[OE Level Full Systems Diagnostics]: Unlike the 2-system and 4-system diagnostic tools, the OTOFIX auto scan tool can complete comprehensive system diagnostics within 5 minutes. It accesses and scans all available onboard systems like for Engine /AT /ABS /EPB /BMS /TPMS /SRS /SAS /Audio System /BCM /Air Conditioning / etc., to read & clear codes, view live data, and check ECU information. Note: Active test is not involved.
- 🎉[Powerful Hardware Configuration]: Designed with a fashion appearance & a 7” touchscreen and a weight of 463g, this OTOFIX D1 Lite OBD2 diagnostic scanner scan tool is convenient for everywhere and easy to use & store. Android9.0 OS and 2+64GB memory enhance multi-task smoothness and diagnostic operation, no more wasting too much time. 5800mAh battery allows hours-lasting use. WiFi & VCI1 also bring faster communication for your diagnostics.
- 🏆【2026 TOP OBD2 Scanner Diagnostic Tool】OTOFIX D1 Lite wireless obd2 scanner has upgraded hardware configuration and car coverage. The newly upgraded D1 Lite with 🔥OS Android 9.0🔥1.5Ghz 4 core high efficiency processor🔥2GB RAM+64GB ROM large storage🔥5800mAh large battery, more stable and longer lasting diagnostics🔥 38+ Reset🔥action tests🔥full system diagnostic🔥Supports MV105 endoscope🔥21+ Language Supports🔥100000+ vehicle coverage to meet all your daily maintenance needs.
- 👍【Bi-Directional Control / Active Test】D1 Lite obd2 scanner has bidirectional control(worth $300+), which is the most beloved feature among mechanic. If your headlights or car windows are broken, going to a repair shop will cost a lot of money. You can use D1 Lite to send execution commands to the ECU module and identify the repair status. Such as ABS, car windows, doors, valves, wipers, headlights, etc., effectively shorten diagnostic time and reduce diagnostic costs.
- 🔥【All Systems Diagnostics, In-depth Checking】This advanced OBD2 Scanner D1 Lite can perform OE-level diagnosis of all systems including engine, transmission, airbag, ABS, ESP, TPMS, gateway, steering, radio, and air conditioning for more than 100 brands. This diagnostic scanner supports essential functions, such as reading ECU version info, reading and clearing fault codes, and reading data streams.With just a simple click, it provides you with accurate and in-depth diagnostics.
- 🏆【38+ Reset Hot Functions】For repair workshops, holding an OTOFIX D1 Lite Auto scanner is a strong advantage over others. Its 38+ maintenance functions provide various solutions for all module repairs, including Oil Reset, TPMS Reset, Injector Coding, Suspension, Throttle Matching, etc., which will usher your repair business to a new pinnacle. Continuously updating will never make the functionality & compatibility out-of-date.
- 🏆【150+ Models, 10000+ Car Coverage & 16 Languages】D1 Lite is a comprehensive car diagnostic scan tool, help you to troubleshoot car issues fast for 95% US, European, Asian auto makes. ✅ With frequent updates and optimizations allow D1 Lite to cover more vehicles to meet your needs. ✅ Multilingual menu allows auto mechanics around the world to use it without language barriers. 🚩Note: Kindly send us the S/N of the device to authorize new language updates before changing the menu language.
- 2026 Newest Wireless Bluetooth Scan Tool D1: OTOFIX D1 Diagnostic scanner is upgraded version with Enhanced Hardwares & Newest Functions, FASTER and SMARTER! ✅Alternative Bluetooth 5.0 +USB connect✅2G+64GB✅Android 9.0 OS✅5G & 2.4 GHz Dual WiFi✅5800mAh battery👍VAG Guided Function👍ECU Online Coding👍CANFD&DOIP👍40+ Services👍Bi-Directional Control👍Full Systems Diagnose👍2 Years Free Update👍150+ Vehicle Coverage🎁Contact to get gift: otofixaftersales-amz@ outlook.com
- ECU Coding to Unlock the Hidden Features: OTOFIX D1 obd2 scanner diagnostic tool newly adds ECU Coding which can Online Coding(ONLY for VW/Au.di/Sk0da), Variant Coding/Offline Programming, Flash Hidden Functions, Reset Adaptive Data, Match Replaced Components, Customize OE-Settings. Such as: halogen fog lamps retrofitted with xenon fog lamps, different capacity battery retrofit, disbale auto start-stop, sunroof initialization, injector calibration, etc. PS: Coding functions vary by model&year.
- Full Bidirectional Control for Active Car Tests: The D1 OTOFIX scanner also offers bi-directional control, allowing you to perform powerful active tests on car subsystems. This means that you can check the working status and functionality of open & close solenoids, energize injectors, turn cooling fan on & off, and more, all from the device itself.🚩The D1 bi-directional obd2 scanner can quickly help you to check if a system or component goes well,Improving 200% Efficiency.**Note that Active Tests available depend on the make/model/year of your car.
- 40+ Popular Maintenance Functions: OTOFIX D1 obd scanner for car performs 40+ hot services, including Oil Reset, EPB, TPMS, BMS, E.GR, G.PF, D.PF, SAS Calibration, ABS Bleeding, Injector Coding, Gearbox Match, Suspension, Crankshaft Relearn, Power Balance, etc., still growing. Great choice for DIYers, technician, repair shop. 🚩Get MORE special functions from "Car Brand>System>Service". Check compatibility before purchase via 📧 otofixaftersales-amz@ outlook.com.
- OE-Level All Systems Diagnostic + One-Click AutoVIN & AutoSCAN: OTOFIX D1 scanner automotriz gives you the ability to troubleshoot entire car systems including engion system,transmission system,body system,chassis,etc. 🚩One of the standout features of the D1 obd2 scanner diagnostic tool is the one-click AutoVIN & AutoScan function. This feature allows you to quickly and easily scan all diagnosable ECUs with just one click, and identify any problems hidden in your vehicle's systems.
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.