NHTSA ID Number: 10165166
Manufacturer Communication Number: 122-E4R8U-09
TSB/Document Date: 2019-09-23
Summary
Bulletin outlining PIWIS Tester updates 38.600.020.
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TSB/Document ID: 122-E4R8U-09
Replacement Service Bulletin Number:
MFR Communication Date: 2019-08-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
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Technical Support
PIWIS Tester III Online Update 38.600.020
USA Only
Attention: General Manager/Service Manager/Service Technician
Information: New Version 38.600.020
PIWIS Tester III Online Update 38.600.020
Designation:
38.600.020
Part Number:
N/A
Tool Number:
N/A
Use:
Update of PIWIS Tester III
Classification:
Price:
F ree of charge, included in the annual usage fee for
PIWIS Tester licenses.
Important Notes
Important!
This software is only intended for use on PIWIS Tester III (tool no. 9900) and cannot be installed on PIWIS Tester II (tool no.
9818 and 9819).
Note!
Regarding handling of the proprietary Porsche
PIWIS Tester III software, we refer to Article 6 - “Transfer for use and assigned of rights
of use” - of the PIWIS Purchase and License Agreement, in particular the ban on duplicating the software or making it available to third
parties.
AfterSales
August 7, 2019
Page 1 of 6
PIWIS Tester III Online Update 38.600.020
Technical Support
USA Only
PIWIS Tester III Online Update 38.600.020
Caution!
Download must not be interrupted!
Important!
> During the entire update process, the PIWIS Tester III must not be disconnected from the power supply!
Installation of the software update via SD card (when available)
1. Connect PIWIS Tester III to an external power supply and start it.
2. Insert setup data medium into the drive.
3. Start installation using menu item “Tools --> Update” on the PIWIS user interface.
4. After successful installation, PIWIS Tester III will be restarted.
Installation of the software update via Online Update (when available)
Important: The download process is performed automatically as soon as an online connection is available1.
Select “Online update” in the “Tools” menu to view the current download status. Installation of the releases must be started manually by
pressing the “Start installation” button.
2
Prerequisite: PPN PIWIS Tester registration must have been carried out successfully.
1. Connect PIWIS Tester III to an external power supply and start it.
2. Start installation using menu item “Tools - Online Update” on the PIWIS user interface.
3. After successful installation, PIWIS Tester III will be restarted.
Download is complete.
Types of PIWIS Tester III Release Updates
There are 2 types of updates. The online update and the SD card update complete). The complete updates will continue to be distributed
only on update SD cards.
Complete update – Complete updates are used to update the Tester to the most recent version.
The diagnostic software and the basic system features are completely re-installed.
Online update – The online update contains delta versions of the relevant application on the Tester. The update process runs until all
online update releases are installed.
Note: The release designation is merely a version number. It is not possible to tell from the release designation whether it is a complete
update or an online update package.
AfterSales
August 7, 2019
Page 2 of 6
PIWIS Tester III Online Update 38.600.020
Technical Support
USA Only
PIWIS Tester III Online Update 38.600.020
Release
Available as
Update SD Card
Available as
Online Update
Required installation sequence to install desired release
(after recovery or on a new Tester)
38.250
No
Yes
SD or online update 37.900, then online update 38.250
38.250.000
No
Yes
SD or online update 37.900, then online update 38.250.000
38.250.010
No
Yes
SD or online update 37.900, then online update 38.250.010
38.300
No
Yes
SD or online update 37.900, then online update 38.300
38.300.017
No
Yes
SD or online update 37.900, then online update 38.300.017
38.300.020 & 025
No
Yes
SD or online update 37.900, then online update .020 & .025
38.300.030
No
Yes
SD or online update 37.900, then online update 38.300.030
38.400.000, 010, 015
No
Yes
SD or online update 37.900, then online update 38.400.000, 010, 015
38.400.020 & .025
No
Yes
SD or online update 37.900, then online update 38.400.020 & 025
38.450 & .000
No
Yes
SD or online update 37.900, then online update 38.450 & .000
38.450.010 & .020
No
Yes
SD or online update 37.900, then online update 38.450.010 & .020
38.450.025
No
Yes
SD or online update 37.900, then online update 38.450.025
38.500.000 & .010
No
Yes
SD or online update 37.900, then online update 38.500.000 & .010
38.500.020 & .025
No
Yes
SD or online update 37.900, then online update 38.500.200 & .025
38.500.030
No
Yes
SD or online update 37.900, then online update 38.500.030
38.500.040
No
Yes
SD or online update 37.900, then online update 38.500.040
38.600.000, .010, & .015
No
Yes
SD or online update 37.900, then online update 38.600.000, .010, & .015
38.600.020
No
Yes
SD or online update 37.900, then online update 38.600.020
The right-hand column specifies which release SD card or online update releases must installed in which order in order to obtain the
desired release on the Tester. This applies particularly in case of a recovery or a new Tester.
Further information:
• Essentially, it is only possible to update from an older release to a newer release.
• During the update, the system may automatically install intermediate releases before installing the final release. Example: If the Tester
is updated from release 33.000 to 33.100, the system automatically installs release 33.000 first, then the final release 33.100. If the
“required installation sequence” includes an online update, the information is applicable only if a newer online update is not already
available. Updates are always installed up to the newest available online update.
AfterSales
August 7, 2019
Page 3 of 6
PIWIS Tester III Online Update 38.600.020
Technical Support
USA Only
PIWIS Tester III “Recovery” using the BIOS
When you switch on PIWIS Tester III, a “Recovery” can be performed using the BIOS. This process resets the original image, including
the XP operating system and the PIWIS Tester III basic system features. The resultant system state is the basic system without
diagnostic content.
The Recovery process causes the system’s configuration data (e.g. network configuration, proxy settings, PPN certificate) to be lost
and as a result, the configuration parameters must be re-entered. After the Recovery process, a SD card of release version V2.000
or higher must be performed. The configuration must then be reset under “Settings - Network configuration”. Since the certificate is
no longer installed on the system, your PPN Coordinator can arrange for it to be made available for download again. You do not need
to apply for a new certificate. The imprint and boot password can be retained.
To perform the Recovery, restart PIWIS Tester III and press F2 during the boot process (Porsche logo appears). Then enter the
password “Porsche911” (the P in Porsche is uppercase), switch to the “Exit” tab, select “Repair your Computer” and then press
“Enter”. The Recovery process starts immediately (and takes approx. 35 min.). Press “Enter” when the Recovery is complete. PIWIS
Tester III restarts again. Select “Yes” to confirm the “Restore your Previous Data” dialog box. This saves the imprint as well as other
files you have created (e.g. screenshots, logs).
Online update, online teaching functions, PPN access, license update and data transfer
The “Online update”, “Online teaching functions”, “PPN access”, “License update” and “VAL data return” functions can only be run if
the network settings and any proxy settings that are used were set correctly and if a valid PC certificate was installed successfully
on PIWIS Tester II. The user must have PPN access and must be allocated to the certificate.
Note!
Please carry out the described configuration soon and in good time before the next online update release becomes available.
AfterSales
August 7, 2019
Page 4 of 6
PIWIS Tester III Online Update 38.600.020
Technical Support
USA Only
New Features
PIWIS Tester III software online updates are available:
911 (992)
DME
Porsche Part Number
SW Version
992 Carrera S PDK [C6B]
992906020AR
0007
992 Carrera S PDK [EU6BG/EU6DG] mit OPF
992906020BB
0001
992 Carrera S PDK [ULEV]
992906020BC
0001
992 Carrera S PDK S¸Korea
992906020AM
0005
992 Carrera S PDK [EU6W]
992906020AT
0002
AfterSales
August 7, 2019
Page 5 of 6
PIWIS Tester III Online Update 38.600.020
Technical Support
USA Only
General Information
Ordering process
* For ordering tools identified with a prefix of T, VW, VAS, VAG or a four digit tool number (Ex. 3438) please login to porsche.snapon.
com for ordering
* For ordering tools with a prefix of 000 721, PNA or 918 721 please login to POLARIS to order tools.
Workshop Equipment Classification
Servicing and maintenance
Replacement of units and assemblies
Disassembly of units and assemblies
Contact person
E-mail: askthetoolguy@porsche.us
All AfterSales Circulars can also be found at:
• PPN
Tool rental
• AfterSales
Body & Paint
• Special Tools & Equipment
• Workshop
High-voltage
All prices are subject to change without notice
©2019 Porsche Cars North America, Inc.
AfterSales
August 7, 2019
Page 6 of 6
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