Bulletin No.:

Service Bulletin

Date:

19-NA-087
August, 2019

TECHNICAL
Subject:

Brand:
Cadillac

Radio Software Version V805 Over-the-Air Update

Model:

Model Year:

VIN:

from

to

2019

2019

from

to

Engine:

Transmission:

All

All

XT4
Blazer
Camaro
Colorado
Equinox

Chevrolet

Malibu
Silverado
1500 (New
Model)
Volt
Canyon

GMC

Sierra 1500
(New Model)
Terrain

Holden

Acadia
Equinox

Involved Region or Country

North America, N.A. Export Regions, Australia, New Zealand

Additional Options (RPOs)

Equipped with Infotainment System RPOs IOS, IOT or IOU

Condition

Some customers may comment on software issues. A continuous improvement software
update is being released with updates made on the following areas: HVAC, Bluetooth,
and general system improvements. Most notable improvements include:
• False Climate Off Message when HVAC is active.
• Delay after ignition on for Bluetooth contacts to download.
• General Bluetooth robustness changes and improvements.
• Radio display shows partial image, vertical lines, or in rare instances may smell a hot
odor or see smoke when entering the vehicle or shifting out of Reverse.
• Static pop from speaker when door is opened.
• Preventative robustness enhancement for RVC.
• Navigation picture display is incomplete on HUD during Active Guidance View.
• Robustness improvements for software update.
• Rare loss of chime at ignition on.
• Australia only – When installing calibration archive to deactivate OnStar, it does not
fully remove OnStar features (Australia).
• Australia only – loss of turn signal indicator click clack (Australia)

Cause

The cause of the condition may be software anomalies.

Copyright 2019 General Motors LLC. All Rights Reserved.

Page 2

Correction

August, 2019

Bulletin No.: 19-NA-087

A new radio software update, version V805, is being released for vehicles equipped with
Infotainment system RPO IOS, IOT or IOU, in addition to providing general robustness
and stability enhancements. This update includes all enhancements from previous
software version releases.
This update can occur remotely through in-vehicle prompts from the radio display.
However, some customers may decline the vehicle update or the update may be
unsuccessful. Along with the vehicles mentioned above, vehicles in unconnected
markets, and fleet customers will need the dealer to reprogram the radio with the new
software package.

Service Procedure
Important: If the remote vehicle update has been
downloaded or installed, DO NOT install the update via
USB. DO NOT attempt to complete the programming
event without reading Determining Where to Start –
Checking for Update Status first to avoid programming
failures or module lockup conditions.
Important: During USB programming, be sure to keep
the vehicle doors closed.
The update procedure in this bulletin includes the
following four sections:
• Determining Where to Start - Checking for Update
Status
• Update Procedure Using Remote Vehicle Update
• Update Procedure Using TIS2WEB (USB
Download)
• Troubleshooting
Important: DO NOT attempt to complete the
programming event without reading Determining Where
to Start – Checking for Update Status first to avoid
programming failures or module lockup conditions.
Determining Where to Start – Checking for Update
Status
The process used for this update is dependent on the
status of the software on the module and if the module
already has a remote install package downloaded. To
verify if an update package is already on the vehicle,
open “Settings” and then scroll to “Updates” on the
radio screen. If an update is shown under the “Updates”
screen, proceed to the Update Procedure Using
Remote Vehicle Update section of this document.

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August, 2019

Page 3

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If no update is shown (see “No Updates Available”
image in next section), go to the “About” screen and
verify the build number (i.e., L206, V507, V509,
V803 etc.). If the build number is less than V805,
proceed with the software update following the Update
Procedure Using TIS2WEB (USB Download) section
of this document.

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Bulletin No.: 19-NA-087

5313332

Caution: If Vehicle Update screen shows
“Infotainment System Update” (such as the screen
above) do not use TIS2WEB or insert a USB stick. Use
of the USB stick when the Remote Update has already
been downloaded, installed, or paused during
installation could result in program failures or module
lockup condition. The update should be completed
using the Remote Vehicle Update procedure, following
prompts on the infotainment screen. Refer to Update
Procedure Using Remote Vehicle Update after reading
the remaining information in this section if the Remote
Update has already been downloaded to the radio.
• If the remote vehicle update CANNOT be
completed, the radio must be updated through
SPS via USB. Refer to Update Procedure Using
TIS2WEB (USB Download) in this bulletin.

Update Procedure Using Remote Vehicle Update
1. If a remote package is on the system, you may see
the below pop up.
• If the remote vehicle update has not been
downloaded, select “Start Download,” wait for
the download to complete and then follow the
prompts to complete installation.

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2. If no “Start Download” or “Install Now” pop up is
displayed, navigate to “Settings” -> “Updates.” If
there is a remote package on the system, it will
display “Install Now” Or “Start Download.” If the
screen below is shown, then there is no remote
update package on the system. Navigate to
Settings -> About to verify the software version. If
the build number is not V805 or greater, update
via USB.

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Bulletin No.: 19-NA-087

5313324

Important: During installation, the vehicle will be
disabled and cannot be driven. Features like door
locks, windows and chimes may not work. If you leave
the vehicle, DO NOT lock occupants inside.
Note: Download may pause due to cellular connection
speed. If the download pauses, click resume to
continue. If the download takes longer than 30 minutes,
see the Troubleshooting section.
3. Once the remote vehicle update has completed,
verify there are no updates. Select “Settings”,
scroll down and select “Updates.” If no updates are
available, verify software build is at V805 or greater
in “Settings” -> About screen. If confirmed, no
further action is required.
Update Procedure Using TIS2WEB (USB Download)
Caution: If the Same Calibration/Software Warning is
noted on the SPS Controller screen, do NOT attempt to
program the module. No further action is required.
Caution: Do not use TIS2WEB or insert a USB stick if
a Remote Update has been downloaded to the radio.
Use of the USB stick when the Remote Update has
already been downloaded, installed, or paused during
installation could result in program failures or module
lockup condition.

Note: Carefully read and follow the instructions below.
•

•

•

•

DO NOT attempt to order the calibration number
from GM Customer Care and Aftersales. The
calibration numbers required for this update
procedure are programmed into control modules
via a Multiple Diagnostic Interface (MDI) with the
calibration update. If you cannot access the
calibration, call the Techline Customer Support
Center and it will be provided.
DO NOT program a control module unless
directed to by a service procedure or a service
bulletin. If the control module is not properly
configured with the correct calibration software,
the control module will not control all the vehicle
features properly.
Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
Stable battery voltage is critical during
programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain system
voltage. Refer to www.gmdesolutions.com for
further information. If not available, connect a fully
charged 12 V jumper or booster pack
disconnected from the AC voltage supply. DO
NOT connect a battery charger.

Bulletin No.: 19-NA-087
•

August, 2019

Turn OFF or disable systems that may put a load
on the vehicles battery such as; interior lights,
exterior lights (including daytime running lights),
HVAC, radio, etc.
• During the programming procedure, follow the
SPS prompts for the correct ignition switch
position.
• Refer to Radio Programming and Setup for
additional information on programming.
Important: For every vehicle that needs to be updated
through USB, be sure to download the files through
TIS2WEB on a USB drive each time for each vehicle.
DO NOT use the same files downloaded from a
previous vehicle. Use a USB 3.0 drive formatted to
FAT32 with a minimum size of 4 gigabytes, however,
16 gigabytes is preferable.
Important: Before downloading the USB update files,
be sure the computer is connected to the internet
through a network cable (hardwired). DO NOT
DOWNLOAD the files wirelessly.
1. Start SPS, select Radio – USB File Transfer and
follow the on-screen instructions.
2. Record the SPS Warranty Claim Code on the
job card.
3. Insert the USB into the vehicle while in Park. On
the radio screen, select “Settings” —> “Updates” or
select “Learn More” on pop up after USB insertion.
4. Select Install Update.
5. Follow on screen prompts to complete the update.
Important: During USB programming, be sure to keep
the vehicle doors closed.

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Bulletin No.: 19-NA-087

5313321

•

Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.
Troubleshooting
Important: When downloading USB update files, be
sure the computer is connected to the internet through
a network cable (hardwired). DO NOT DOWNLOAD the
files wirelessly.
Important: If having issues with the USB drives, try
using a different brand. The USB drive should be
USB 3.0.
Important: It is normal operation of the Over-the-Air
(OTA) update process for a radio to remain on for
30 seconds after ignition is turned off and retained
accessory power (RAP) has been disabled. The radio
will return to normal power down operations, i.e. off
when RAP is disabled, once the OTA update has been
installed.

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August, 2019

Page 9

Scenario 1: Vehicle conditions are not ideal.

5313329

If the above screen is shown, download the update
through TIS2Web and perform USB update. Upon USB
insertion while vehicle is running, the “Install Now” pop
up will be presented. Ensure the vehicle battery is
being maintained (using EL-49642 or battery
maintainer) while performing this update.

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Bulletin No.: 19-NA-087

Scenario 2: Consistently Paused Download

5313326

If the above screen is shown and resuming the
download repeatedly fails, a USB update will need to
be performed. Turn the vehicle on, return to the home
screen, and insert USB stick (see previous section). A
pop up should be shown to “Install Now.” Click “Install
Now”, verify the part number is correct and follow on
screen prompts.

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August, 2019

Page 11

Scenario 3: Update Failed. Return to dealer screen.

5313330

1. If the above screen is shown, download the update
through TIS2Web and insert USB stick into the
radio twice (USB stick is not recognized on first
insertion). A blue progress bar should come on the
screen and update will proceed. If this screen
above is shown when trying to update the radio
through USB, reformat to FAT32 on your PC, and
then try to download the update through TIS2WEB
again.
2. After selecting USB File Transfer, if you are
prompted by TIS2Web to select a software P/N
then follow the on-screen instruction to attempt to
gather the software P/N from the A11 Radio using
GDS2 scan tool. If GDS2 indicates the radio is not
communicating, go back to TIS2Web, select A11
Radio, and select when radio displays “Update
failed. Return to dealer. ” to complete the USB
File Transfer programming event.
3. If the screen above is shown again, contact
Technical Assistance (TAC) for further assistance.

Parts Information
No parts are required for this repair.

Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor
Operation

Description

Labor Time

9104411*

Remote Vehicle Update:
TIS2WEB/USB Download
Not Required

0.3 hr

9104234**

Radio Module
Reprogramming with
SPS/USB

0.3 hr

*A warranty claim code is not required for this transaction.
**To avoid warranty transaction rejections, carefully read
and follow the instructions below:
• The SPS Warranty Claim Code must be accurately
entered in the “SPS Warranty Claim Code” field of the
transaction.
• When more than one Warranty Claim Code is generated
for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job
card. Dealers must also enter one of the codes in the
“SPS Warranty Claim Code” field of the transaction,
otherwise the transaction will reject. It is best practice to
enter the FINAL code provided by SPS.

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Bulletin No.: 19-NA-087

Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on
the Job Card, the code can be retrieved in the SPS
system as follows:
1. Open TIS on the computer used to program the
vehicle.
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.

Version

1

Modified

Released August 09, 2019

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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