UPDATE Technical Bulletin
September 12, 2019
UPDATE – 55K5 Emergency Release for Rear Lid (NVLW)
NOTE:
• Perform this UPDATE on all applicable vehicles within NVLW.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments):
UPDATE Code 55K5 Emergency Release for Rear Lid (NVLW)
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Arteon

2019 - 2020

See Campaign/Action screen in Elsa

None

REVISION HISTORY
Revision

Date

Purpose

1

August 22, 2019

Original publication

2

September 12, 2019

Updated emergency release removal work instructions

Condition
This update has been proactively released to apply lubricant to the emergency release for the rear lid.

This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the 55K5 code in Elsa, Campaign/Action
Information screen on the day of repair.

•

If the vehicle is sold it must be within the NVLW.

•

Procedure must be performed within the allotted time frame stated in this UPDATE.

•

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

Page 1 of 10

UPDATE Technical Bulletin
Technical Background
On Arteon vehicles within a limited production period, the emergency release of the rear lid may
become stiff because of increased dust exposure.

Remedy
The sliding points of the emergency release unit will be lubricated on the affected vehicles.

Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout
showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
•

Enter the VIN in Elsa and proceed to
the “Campaign/Action” screen

TIP
On the date of repair, print this screen and
keep a copy with the repair order
•

Ensure that the Status is “Open”

•

Note the Applicable Criteria ID
for use in determining the
correct work to be done and
corresponding parts associated

•

All safety recalls must be completed
prior to completing this Update.

Proceed to Section B.

© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

Page 2 of 10

UPDATE Technical Bulletin
Section B – Repair Procedure
NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure
may not identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to
acclimate inside the shop to avoid temperature-related component damage/breakage.

Remove emergency release for rear lid:
•

Open the rear lid.

•

Unclip the emergency release trim
with the Trim Removal Wedge -3409 .

© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

Page 3 of 10

UPDATE Technical Bulletin
NOTE
The emergency release for rear lid may
already have some white paste applied in
varying areas as shown. The 55K5 repair
should still be performed in its entirety even
if any white paste is already present.

Apply lubricating paste:
•

Apply lubricating paste in the sliding
points shown.

•

Spread the paste using a commercially
available brush.

© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

Page 4 of 10

UPDATE Technical Bulletin
•

Slide spring
.

•

Apply lubricating paste in the sliding
points shown.

•

Spread the paste using a commercially
available brush.

•

Apply lubricating paste in the sliding
points shown.

•

Spread the paste using a commercially
available brush.

•

Actuate and hold the emergency
release in the actuated position.

•

Apply lubricating paste in the sliding
points shown.

•

Spread the paste using a commercially
available brush.

in

direction

of

© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

Page 5 of 10

UPDATE Technical Bulletin
•

Actuate the emergency release several
times (minimum of 10) so the
lubricating paste can spread over all of
the sliding points.

•

Install the emergency release into the
rear lid and verify the function of the
emegency release.

Work is complete

© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

Page 6 of 10

UPDATE Technical Bulletin
Warranty
Claim Entry
Procedure

Enter your claim immediately upon completion of the UPDATE. Claims will
only be paid for vehicles that show this UPDATE code open in Elsa on the
day of repair. To help ensure prompt and proper payment, attach the screen
print to the repair order.

Claim Help

U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for
help with claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact
Information/Campaigns – “Warranty Campaign Specialist.”

Required Customer Ensure customers are aware of all work performed on the vehicle by
Notification
recording the information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of
the repair order and take the time to explain this UPDATE to your customer.

© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

Page 7 of 10

UPDATE Technical Bulletin
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After UPDATE has been completed, enter claim as soon as possible to help prevent work from being
duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the
repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this
Update:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen
WIN/Operations/Campaign Closure.
Service Number

55K5

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark labor as causal*
Do not claim wash/loaner under this action
01
Lubricate emergency release for rear lid
Labor operation:
Quantity
1.00

5563 49 99*

25 T.U.

Part Number
G 060751S0

Description
Lubricating paste (1.00 = 10 g)

© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

Page 8 of 10

UPDATE Technical Bulletin
Required Parts
Quantity

Part Number

Part Description

1

G 060.751.A2

Lubricating paste (a quantity of 10 g per vehicle is
sufficient)

NOTE
The specified part numbers reflect the status at the start of this Update. Interim updates made in
ETKA can cause a listed part number to become unavailable. In this case, the new part number
specified in ETKA should be used.

Required Tools

Trim Removal Wedge

Cartridge Gun

-3409-

-VAG1628-

(or equivalent)

(or equivalent)

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.

© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

Page 9 of 10

UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 55K5
Dear Volkswagen Customer,
Today we performed UPDATE code 55K5 on your vehicle. This UPDATE will prevent the
rear lid emergency release from becoming stiff, and was performed for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!