NHTSA ID Number: 10164982
Manufacturer Communication Number: TB-17-00-11
TSB/Document Date: 2019-09-16
Summary
To provide corrective action for MIL illumination. Misfire codes.
fig.8b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 15 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
6. When the prompt is displayed the car has already been shut down for you, cycle back to Accessory
Mode only! (fig.9a)
fig.9a
Click “Start Update”, the update will then begin. (fig.9b)
Do not interrupt the update until you see a green check mark or a red “x”.
fig.9b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 16 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
The “Update Complete” message will appear at the top left of the screen at the end of the update the
status box will also display a green check mark (fig.9c). If the update is incomplete the status box will
display a red “x”. A reattempt of the update may be necessary.
fig.9c
7. When update complete the vehicle will power off by itself.
Once the update is complete, the vehicle mode dialog will appear. (fig.10)
Turn the car back on in Accessory Mode
fig.10
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 17 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
8. After the update is complete back out and go to main menu.
Click on module diagnosis>Powertrain>Engine Control Module>Part Identification (fig.11)
fig.11
9. Read the “Calibration Data Module Identifier” and verify that the correct version is installed as shown
below: 01270902 (fig. 12).
fig.12
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 18 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
10. Return to the vehicle diagnosis menu and select full vehicle update as in (fig.13a) and select
K1-18-1021.RC1 as shown below (fig.13b).
fig.13a
fig.13b
11. Follow the prompts and make sure that a suitable 12V power supply is connected to the vehicle.
Click continue (fig.13c)
fig.13c
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 19 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
12. The flash information will be populated, as before (fig.14)
- If a pop up opens stating the “OBCM failed to communicate;” disregard this message
Proceed to click “next” and follow the prompts.
fig.14
13. Click START UPDATE. The modules which will update are displayed, the module order will will
reorganize and ADAS will move to the top of the list once programming starts (fig.15a).
fig.15a
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 20 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
As instructed place vehicle in Ready Mode (fig.15b)
fig.15b
14. Follow the prompts and place the vehicle into accessory mode (fig.16). It is normal for the vehicle
to appear to be ‘stuck on’ during this step of the programming.
fig.16
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 21 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
During the ADAS flash the request to enter Accessory Mode is performed by the vehicle. This may
take up to two minutes to complete the ADAS flash. Note: Inspection of the vehicle will show the DIS
appearing as Ready mode but the power mode button on the dash is YELLOW, becuase it is in
Accessory Mode. The button state is the tell tale (fig. 17). When complete the Sync tool will proceed
follow any prompts provided CAREFULLY.
ACC Mode
fig. 17
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 22 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
The OBCM will not update and the ECM will show a red “X” as well this is expected in this bulletin at
this step (fig. 18a). When complete all modules should appear as below (fig.18b).
fig.18a
fig.18b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 23 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
15. Follow the prompt to complete the process (fig 19).
fig.19
16. ADAS post flash procedure will require the vehicle to be placed in Ready Mode (fig. 20). Cycle the
mode button to Ready mode.
fig.20
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 24 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
to repeat, the OBCM will not update and the ECM will show a red “X” as well this is expected in this
bulletin at this step (p.23, fig. 18a). When complete all modules should appear as below (p.23, fig.18b).
However:
NOTICE!
If any other modules fail to update during this procedure, select that module again and update.
The flash information will be populated, as before (fig.20a) - If a pop up opens stating the “OBCM
failed to communicate;” disregard this message. Select the modules requiring the update and proceed
to click “next” and follow the prompts again if needed.
fig.20a
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 25 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
17. The update is complete with Karma Sync. Any codes need to be cleared in READY state.
Ignore the pop-up of cycling state to ACCESSORY in Karma SYNC. Proceed to clear any DTC’s
present in the system. (fig.21a, b,c) If nothing is able to clear allow the vehicle to sleep for 10 minutes and
make another attempt.
fig.21a
fig.21b
fig.21c
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 26 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
Note: Remove the Karma Sync Equipment. Before the CIU is updated ensure nothing is plugged into
the OBD II port. This includes the WDI - remove this, otherwise the TPI will cycle on and off, this is
expected behavior. However, this will interrupt the update. The Karma Sync is also not needed for this
over the air (OTA) update.
18. Central Infotainment Unit flashing will occur over the air, TSS is required to be notified prior to this
step. TSS will instruct you to place the vehicle in Ready Mode while the update packet is downloaded to
the vehicle- the download requires no other action on the technician’s part, only to leave the vehicle in a
secure and safe location in your work area for approximately thirty (30) minutes.
19. Keep the door latched (closed position) the update will not show up on TPI until power button is
powered off with door still latched. This is when you can verify the TPI for update available messaging
screen. If the download completed, the vehicle will prompt to accept the update (Fig. 22) Accept this
and allow the vehicle to update. Note that changing the door latch state will interrupt the accessory delay
and shut down the TPI. If the TPI shuts down at power off, the update available screen will not display.
fig. 22
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 27 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
Below are the screens of the TPI read out as the CIU is updating (Fig.23 a,b,c,d,e) When this is
completed updating, the screen may go blank or black or cycle on and off, normal function will resume
upon cycling the mode button.
fig. 23a
fig. 23b
fig. 23c
fig. 23d
fig. 23e
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 28 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
This is the image of the DIS during the update (fig. 24)
fig. 24
20. Verify the CIU software ID in the TPI after the vehicle has been placed in ready mode.
go to Setting > About, the version should be displayed above the Terms and Conditions bar (fig 25.)
fig. 25
Test drive the vehicle and ensure everything is functioning correctly and address any DTC’s before
returning vehicle to the customer. The CIU Software ID should be as displayed- 17.11.16.2.
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 29 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
A 12V reset does not need to be performed unless directed by TSS.
As a reminder, to perform a 12 volt hard reset:
1. Open the fuse box under the hood (PDC) and remove fuse 10
(fig.22a, SPBC - solar panel boost controller)
2. Disconnect the main 12V ground disconnect (fig.22b)
3. Reconnect in reverse
NOTE: Do not install the solar fuse before connecting
the main 12V ground as this will cause under voltage to
the control units and may cause new concerns.
fig.22a
fig.22b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 30 of 31
Published: July 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
First Release
PARTS REQUIRED:
PART NUMBER
N/A
Description
N/A
SHOP SUPPLIES:
Description
N/A
SPECIAL TOOLS:
Description
N/A
CAUSAL PART:
PART NUMBER
Description
C161113201001
LABOR CODES:
CODE
00-99-24-35
Description
TIME
DEFECT CODE
BL1021 Software Install
1.0
00-99-20-98
SUBLET:
CODE
N/A
Description
AMOUNT
WARRANTY DISPOSITION: This repair is covered under the New Vehicle Limited Warranty, in effect
for five (5) years from the in-service date with no mileage limitation.
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 31 of 31
Published: July 2017
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TSB/Document ID: TB-17-00-11
Replacement Service Bulletin Number:
MFR Communication Date: 2017-07-05
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NHTSA Components: ENGINE
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