A11:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

FAQ Page 3 of 3
© 2018 Toyota Motor Sales, USA

TOYOTA
2010 Model Year Sample Letter

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER SUPPORT PROGRAM NOTIFICATION – ZJB
[VIN]

E

Dear Toyota Owner:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts to
ensure customer satisfaction, Toyota would like to advise you of a Customer Support Program that has been initiated
for your vehicle.

PL

Toyota has received reports about certain internal malfunctions of the brake booster assemblies in some of the
subject vehicles. In these reports, customers have noted various brake system related warning lamps illuminated.
Customer Support Program Details

This Customer Support Program provides coverage as it applies to the brake booster and
brake booster pump assemblies. The specific condition covered by this program is for
certain internal malfunctions of the brake booster assemblies. If the condition is verified,
the vehicle will be repaired with a new brake booster and brake booster pump assemblies
under the terms of this Customer Support Program.
•

Peel and Stick
Label onto
Owner’s Manual

M

•

The Primary Coverage will be offered until November 30, 2019, regardless of
mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years from
the date of first use or 150,000 miles, whichever occurs first.

Please note that this coverage is for work performed at an authorized Toyota dealer only.
This coverage is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the
Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not
covered.

VIN#
Date of First Use

SA

*Please see your Toyota dealer for additional details

What should you do?

Please apply the label above to your vehicle’s Owner’s Manual for future reference. If you have not
experienced the condition described above, there is no action necessary at this time.
If you have experienced this condition, please contact any authorized Toyota dealer and promptly make
arrangements for diagnosis and, if applicable, repair.
If you would like to update your vehicle ownership or contact information, please go to www.Toyota.com/owners. You
will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof-ofpayment, and ownership information to the following address for reimbursement consideration:

2010 Model Year Sample Letter
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
Please refer to the attached Reimbursement Checklist for required documentation details.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.

Sincerely,

SA

M

PL

TOYOTA MOTOR SALES, U.S.A., INC.

E

Thank you for driving a Toyota.

TOYOTA
2010 Model Year Sample Letter

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER SUPPORT PROGRAM
FREQUENTLY ASKED QUESTIONS

ZJB

Is this a recall?
No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As
part of our continual efforts to help ensure customer satisfaction, Toyota is advising you of this Customer
Support Program.

Q2:
A2:

Which brake system warning indicator may be related to these conditions?
If the following warning lamps are illuminated, the vehicle may be experiencing a concern with the brake
booster and brake booster pump assemblies which are covered by this Customer Support Program.

Master Warning
Light (Yellow)

PL

E

Q1:
A1:

Brake System
Warning Light
and Warning
Buzzer (Red)

Brake System
Warning Light
(Red)

ABS Warning
Light (Yellow)

SLIP Indicator
(Yellow)

M

NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Customer
Support Program.
If my vehicle does not have this condition, do I need to make an appointment with my dealership?
No, you do not need to take your vehicle to a dealership unless your vehicle is exhibiting the condition
described in this letter. If you have not experienced this condition, please apply the label to your Owner’s
Warranty Information booklet for future reference.

Q4:
A4:

Is the Customer Support Program coverage transferable if I sell my vehicle?
Yes, this Customer Support Program coverage is fully transferrable to subsequent vehicle owners for the
condition and terms specified in the notification letter.

Q5:
A5:

What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and promptly make
arrangements for diagnosis, and, if applicable, repair.

Q6:
A6:

How long will the repair take?
If the condition is present on your vehicle, the repair will take approximately six hours. However, depending
upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of
time.

SA

Q3:
A3:

2010 Model Year Sample Letter
Which part(s) are covered by this Customer Support Program?
The specific component(s) covered by this program are as follows:
•
•

PL

E

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

SA

Q8:
A8:

Brake Booster Assembly
Brake Booster Pump Assembly

M

Q7:
A7:

TOYOTA
2011-2015 Model Year Sample Letter

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER SUPPORT PROGRAM NOTIFICATION – ZJB
[VIN]

E

Dear Toyota Owner:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual
efforts to ensure customer satisfaction, Toyota would like to advise you of a voluntary Customer Support
Program that has been initiated for your vehicle.

PL

Toyota has received reports about certain internal malfunctions of the brake booster assemblies in some of the
subject vehicles. In these reports, customers have noted various brake system related warning lamps illuminated.
This Customer Support Program provides coverage as it applies to the brake booster and brake booster pump
assemblies. The specific condition covered by this program is for certain internal malfunctions of the brake booster
assemblies. If the condition is verified, the vehicle will be repaired with a new brake booster and brake booster pump
assemblies under the terms of this Customer Support Program.

M

If the following warning lamps are illuminated, your vehicle may be experiencing a concern with the brake booster
and brake booster pump assemblies which are covered by this Customer Support Program.

Master Warning Light
(Yellow)

Brake System
Warning Light and
Warning Buzzer
(Red)

Brake System
Warning Light (Red)

ABS Warning Light
(Yellow)

SLIP Indicator
(Yellow)

SA

NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Customer Support
Program.

Primary Coverage

Applicable until August 31, 2021 with no year/mileage
limitation.

Secondary Coverage
(After Primary Coverage ends)

Applicable for 10 years from the date of first use or
150,000 miles, whichever occurs first.

What should you do?

Please tear off and insert the sheet at the bottom of the page into the back of your Owner’s Manual for
future reference. If you have not experienced the condition described in the Customer Support Program
Details below, there is no other action necessary at this time.
If you have experienced this condition, please contact any authorized Toyota dealer and make
arrangements for diagnosis and, if applicable, repair. The repair will take approximately six hours. However,
depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of
time.

2011-2015 Model Year Sample Letter
What if you have other questions?
•
•
•

Refer to the Frequently Asked Questions sheet included with this letter.
Your local Toyota dealer will also be more than happy to answer any of your questions.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience
Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.

If you would like to update your vehicle ownership or contact information, please visit www.toyota.com/owners. You
will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

E

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof-ofpayment, and ownership information to the following address for reimbursement consideration:

PL

Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001

Please refer to the attached Reimbursement Checklist for required documentation details.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,

SA

M

TOYOTA MOTOR SALES, U.S.A., INC.

2011-2015 Model Year Sample Letter
Customer Support Program Details
This Customer Support Program provides coverage as it applies to the
brake booster and brake booster pump assemblies. The specific condition
covered by this program is for certain internal malfunctions of the brake
booster assemblies. If the condition is verified, the vehicle will be repaired
with a new brake booster and brake booster pump assemblies under the
terms of this Customer Support Program*.

•

The Primary Coverage will be offered until August 31, 2021, regardless
of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for
10 years from the date of first use or 150,000 miles, whichever occurs
first.

E

•

A voluntary Customer Support Program has been
initiated for your vehicle

▼ Remove at perforation and place in the back of your owner’s manual ▼

Please note that this coverage is for work performed at an authorized
Toyota dealer only.

PL

This coverage is subject to the same terms and conditions set forth in the New Vehicle Limited
Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse,
an accident, theft and/or vandalism is not covered.

VIN#
Date of First Use

*Please see your Toyota dealer for additional details

TOYOTA

M

CUSTOMER SUPPORT PROGRAM
FREQUENTLY ASKED QUESTIONS

Is this a recall?
No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and value.
As part of our continual efforts to help ensure customer satisfaction, Toyota is advising you of this Customer
Support Program.

Q2:
A2:

If my vehicle does not have this condition, do I need to make an appointment with my dealership?
No, you do not need to take your vehicle to a dealership unless your vehicle is exhibiting the condition
described in this letter. If you have not experienced this condition, please tear off and insert the sheet
from the bottom of the owner letter into the back of your owner’s manual for future reference.

SA

Q1:
A1:

Q3:
A3:

Is the Customer Support Program coverage transferable if I sell my vehicle?
Yes, this Customer Support Program coverage is fully transferrable to subsequent vehicle owners for the
condition and terms specified in the notification letter.

Q4:
A4:

What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for
diagnosis and, if applicable, repair.

Q5:
A5:

Which part(s) are covered by this Customer Support Program?
Refer to the owner letter to find the specific component(s) covered by this program.

Q6:

What if the diagnosis is performed and my vehicle is not covered by the Customer Support
Program?
Please be aware that, if the condition is not covered by this Customer Support Program, you may be
responsible for the initial diagnostic fees and any other repairs you may decide to have performed. Any
authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.

A6: